This website seems to be closed. Find similar businesses
  • RoseWholesale

RoseWholesale

Write a Review

Overview

RoseWholesale has a rating of 2.6 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 138th among Discount Clothing sites.

  • Service
    844
  • Value
    774
  • Shipping
    830
  • Returns
    547
  • Quality
    735
308
See all photos
How would you rate RoseWholesale?
Top Positive Review

“A great site with beautiful clothes”

Laurelyne D.
3/19/16

A great site with beautiful clothes at the forefront of fashion, in my case I like the skirts and dresses that can be found on this site, delivery to France is super fast for something that comes from china!

Top Critical Review

“Tops defy description in shoddy”

Roger N.
12/4/14

Tops defy description in shoddy. Lopsided, more buttons than button holes, flimsy. No response to multiple complaints with vendor. Notified credit card and received immediate credit. Better Business Bureau has ALERT for this business

Reviews (3,304)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (552) order number (111) credit card (130) phone number (92) post office (48) shopping experience (48)
Thumbnail of user gabrielj15
1 review
2 helpful votes
  • Send Message
December 27th, 2017

Shipping may take a while and t shirts are horrible horrible quality, sweaters and thicker fabrics are worth it!

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Gabriel J.,

Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.

Best Regards,

Rosewholesale Customer Service Center

Thumbnail of user lisam886
1 review
0 helpful votes
  • Send Message
October 11th, 2018

This is a great website. It has great, affordable and fashionable clothes in a variety of sizes and styles.

Thumbnail of user rajeshd5
1 review
2 helpful votes
  • Send Message
June 17th, 2017

My shopping experience was good and service also good.
The product quality fit and fine.
Customer service is excellent.

Thumbnail of user konradm
1 review
0 helpful votes
  • Send Message
April 21st, 2016

The site is very easy to use, items are very affordable and service is great, quick delivery and support.

Tip for consumers:
None all is very easy to use

Service
Value
Shipping
Quality
Thumbnail of user rebeccas197
1 review
0 helpful votes
  • Send Message
November 16th, 2017

The customer service is great. Loved both shirts, one was smaller than the other so a friend is wearing one and im wearing one

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear rebecca s.,

We appreciate that you took the time to write a review.

Thank you,

Rosewholesale Customer Service Center

Thumbnail of user ivanr26
1 review
2 helpful votes
  • Send Message
December 28th, 2015

I have been waiting for my coat since october! Whole winter will pass and i wont wear it once! I want my coat. I paid for it and i got empty hands..

Service
Value
Shipping
Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Ivan R.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service

Thumbnail of user lawandaw
2 reviews
3 helpful votes
  • Send Message
December 17th, 2014

I received my product and as warned they were cheaply made. Knowing I chose to order them I then chose to keep all except one dress which came torn in 2 places IN THE FRONT OF THE DRESS! I asked for a refund, sent the pictures as proof like they said to and after 2 weeks of getting the run around this is the message I was left with... Rosewholesale Customer Support Dear Lawanda,

Thank you very much for placing your order with us. We wish to apologize for the inconvenience you have been experiencing regarding size problem.

According to our company's Warranty and Return policy we provide available solutions for you.

1. You send it back for a refund. (A 15% restocking and handling fee will be charged Former shipping cost and Return shipping reimbursement is unavailable.

2. You can send it back for exchange, but you will be responsible for return shipping fees incurred and we will pay the reshipping fee
(Please note that all returned items must be in brand new condition, unused and with all original tags, contents and packaging intact)

3. You can keep these items, sell in local place or send them to others as gifts, in that situation, we would be happy to refund you 30% of the total price for the compensation. We trust that you will find this reasonable and fair.

We would be grateful to hear which option you wish to accept. We very much apologize for any inconvenience caused and I look forward to hearing from you.

Best regards
Letty

At: 12/17/2014 01:21:09 AM
Dear Lawanda,

Thank you very much for your recent order with rosewholesale.

You can choose one, so sorry about what you have.

Thank you so much for your understanding and patience.
Best Regards
Letty

Tip for consumers:
DONT DO IT!!!!

Thumbnail of user georgiad3
1 review
1 helpful vote
  • Send Message
May 10th, 2014

I bought a lovely dress off of this site and it's taken it's time arriving but is a lovely dress and of very high standard, very happy!

Thumbnail of user brydieh
1 review
8 helpful votes
  • Send Message
May 23rd, 2017

I ordered over $200 of merchandise on the 7th may. I understood that wait times to receive the items may be astronomical and sizes vary. I ordered much larger then my size and was willing to wait.
When I was asked to send my drivers license I was skeptical but I googled it and it seemed like a semi reasonable request. So I sent it through.
15 days later and I had not received any update on the status of my order. So I sent a ticket through asking why it had not been sent yet I then got an email back saying that two of the items where not available and I could either order something new or wait until they got back in Stock and they would be sent on the 28th may.
I emailed back saying I would wait for those two items and again enquired when all my other items would be sent.
I then received another email back saying "due to the items status with customs" they couldn't be sent via priority direct mail (which I had paid 21.54 for) and must be sent via DHL or flat rate and I would have to pay again for this shipping form!
I beleive this company to be a scam? Why allow me to pick a shipping option that wasn't actually available and only tell me 15 days later after I email them twice enquiring and then ask for more money!
Unless this can be resolved by rosewholesaler I would warn anyone else to not attempt to order from this site as they will keep asking for more money!

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Brydie H,

We are sorry to hear you are having issues.

All of our items have a processing time that is shown clearly on the product page.
Please kindly understand that for special items, there has limits for shipping method.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Rosewholesale Customer Service Center

Thumbnail of user adamf55
1 review
2 helpful votes
  • Send Message
May 7th, 2017

Still waiting for a refund has been 2 weeks
They will take your money and give excuses for not shipping and then will not refund your money

* RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Adam f,

Thank you for your comment.

Due the special product feature, it cannot be shipped by EMS.
So we have messaged you soon about this issue and offered you other solution for shipping.
However you have asked us to cancel and refund you.
We hope your kind understanding.

We have contacted you about your issue via our Support Center. Please check it.

Best regards,
Rosewholesale Customer Service Center

Thumbnail of user riteshp2
2 reviews
5 helpful votes
  • Send Message
November 20th, 2015

I ordered my 3 item. I am not getting my item. I loose my money back. Please do not order from this site.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Ritesh P.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team will solve it for you in the ticket.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service

Thumbnail of user averyl9
1 review
0 helpful votes
  • Send Message
March 18th, 2017

Items are cheap and they ship fast. Good variety of items. They also have good feedback with fast refunds/exchanges.

Thumbnail of user catheriner56
1 review
1 helpful vote
  • Send Message
August 21st, 2017

The Shipping was fast. The size was perfect. Loved the quality of the dress. Got lots of compliments on it. I ordered the butterfly dress.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Catherine R.,

Thank you for your kind review. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again soon!

Best regards,

Rosewholesale Customer Service Center

Thumbnail of user tavieonf
1 review
3 helpful votes
  • Send Message
May 7th, 2017

Great items. Great prices. Fast shipping, and great customer service! Clothes items are in great condition!

Thumbnail of user tierram
1 review
2 helpful votes
  • Send Message
November 13th, 2014

I ordered 2 pairs of shoes, a shirt, a dress, a pair of "leather" leggings and a poncho style jacket. I hadn't read the reviews upon ordering, but did afterwards and got so scared tried to cancel my order before they shipped. I sent a ticket from their website to cancel and they got back to me that everything had already shipped except for the leather leggings which were out of stock and they could either a) send once back in stock, or b) cancel the leggings and refund the money to me. Since everything minus the leggings had shipped I decided to get them to send them once they were back in stock. My order was delivered 4 business days after my order, 6 days altogether. Unfortunately on top of the cost of the items and the delivery fee there was a $25 duty fee so altogether it came to $175 Canadian. As for the items, the shoes both fit, I ordered 2 sizes larger because, you know, they are coming from a cheap Asian wholesaler. They were packed terribly and so a little misshapen, but nothing I can't fix. Both pairs are really nice and look quite fashionable. The dress and shirt I ordered XL for the same reason as I am about a L normally. Well the measurements on their site are completely off. In fact, if you are a small I would suggest ordering an XL and if you are anything larger then a medium, don't order clothes! I gave the shirt and dress to a co-worker as she is very tiny. The clothes quality is no bad. Not the best, but definitely wearable. The pullover coat is great! It looks beautiful, it fits (how could it not, it's poncho style), the material is a cheap, but not noticeably so unless you really examined it as it is black.
In regards to the leather leggings, I am going to try and get my money back for them as I don't want to have to pay a border fee just for them. As for whether I would purchase items from them again, no. Only because I paid $35 for delivery and then an additional $25 for fees. If it weren't for that then I'd say I got my money's worth, but because of the fees I definitely overpaid.

Tip for consumers:
If you are form Canada I would pass this one up, simply because of the added expenses to get items across the border.

Service
Value
Shipping
Quality
Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

We are sorry for the tax in your country. Every country is different. Could you tell us your order number or your email address? Then we can check your order and send you the compenstation. Wish your reply.

Thumbnail of user marissal1
1 review
1 helpful vote
  • Send Message
August 5th, 2014

Very nice site, cheap prices, good quality items, and I've yet to be disappointed in my purchases from them.

Thumbnail of user olivias19
1 review
6 helpful votes
  • Send Message
November 27th, 2015

Very good website. My clothes arrived last week look nice :) would recommend to anyone specially with their really cheap prices. Loved it.

Thumbnail of user celestes2
1 review
0 helpful votes
  • Send Message
January 13th, 2015

This company promised a tiny portion of my order price returned because it came so vastly different than pictured, and they never delivered!

Tip for consumers:
Do NOT order from Rose Wholesale

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Celeste,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have send your order shipping information to your email and please check it.If you have any other question, please contact us.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosewholesale customer service

Thumbnail of user daddyy
1 review
3 helpful votes
  • Send Message
June 2nd, 2014

This was the worst process it has almost been a month and still did not receive anything just terrible

Thumbnail of user rosewholesalea
rosewholesale a. – RoseWholesale Rep

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Could you tell me your order number? I will check this issue for you.

Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.

Rosewholesale staff

Thumbnail of user georgiad2
1 review
0 helpful votes
  • Send Message
April 16th, 2014

Ordered accessories twice and they've come within two weeks of ordering, no issues at all. Gorgeous items

Thumbnail of user dinaim
1 review
2 helpful votes
  • Send Message
November 5th, 2015

Did Sammy's Dresses change name to Rose Wholesale? They get your money and never deliver the product.

Thumbnail of user tracyv6
1 review
2 helpful votes
  • Send Message
December 29th, 2014

Ok so finally, I did receive my order, it took approx 2 months to arrive. The quality was not at all acceptable.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Tracy,
We're extremely grateful for your constructive feedback.
First, my sincerest apologies for the delivery.
We have send your order status to your account of sitejabber and then you can check it.If you have any other question, please don't hesitate to contact us.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service

Thumbnail of user shellyt10
1 review
2 helpful votes
  • Send Message
October 21st, 2015

Ordered items on 09/18/2015 now 10/21/2015 still no shipment! Very angry and disappointed! Will not recommend them!

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear shelly t.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Rosewholesale Customer Service

Thumbnail of user lindab165
2 reviews
1 helpful vote
  • Send Message
October 20th, 2015

Not only did it take two months for my blouses to arrive, one of them was torn on the seam. I cannot imagine how this company stays in business.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Linda B.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service

Thumbnail of user carolynl126
1 review
0 helpful votes
  • Send Message
July 11th, 2019

Love this company, they have a great selection of plus sized clothing at reasonable prices. I've shopped with them several times & will do so again.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.

Company Representative

Thumbnail of user customerservicer
CustomerService R.

How do I know I can trust these reviews about RoseWholesale?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about RoseWholesale?