RoseWholesale

Their site will NOT let you contact support, the phone # never works and instant chat with a rep is a F***ing JOKE!

I JUST WONDERED WHY I HAVE PLACED 3 ORDERS LATELEY ALL THREE WERE REFUNDED TO MY PAYPAL WITH NO FURTHER CONTACT OR EXPLAINATION FORGET THI S SITE IT USED TO BE DECENTANOTHER SITE TO BEWARE OF IS TB DRESS IORDERD4 SKIRTS FOR WIFE ONLY ONE WAS WEARABLEOTHER3 WERE IN PIECES IN BAGALSO TOLD THEM TO SEND IN ONE PKG NOT 3TO SAVE ON COST OFFERD ME $13DISCOUNT ON $100PLUSCUSTOM CHARGES ON 3 PKGS AVOID AT ALLCOST UBE WARNED

I ordered 3 items a pair of boots and 2 tops paid on 10/6/2015 the boots came not the tops no phone number to call them so I contacted customer service via email I explain to them that I had ordered two tops and a pair of boots the boots came the top did not come they replied assuring me that my tops were on the way then I see on my account the tops were shipped on October 19th on December 3rd I emailed them again requesting a refund of the difference in the price and shipping I was charged for the two tops that I never received they replied as a good faith effort on their part if I went to my post office and got a statement from them stating that my shipping address was correct on January 19th 2016 they would refund the difference my reply was I shouldn't have to go to my post office part of the order Kane I left a review for the boots so therefore they know the address is the correct address my post office never gives me a problem delivering parcels my post office doesn't hold things for customs fees I am beyond livid I am contacting my banking institution to see what I can do about getting my money refunded this is crap there's no legitimate phone number for customer service you have to submit a ticket and wait for them to get back with you I was charged more for shipping than the actual price of the items I ordered needless to say this company has lost my business I explained to them that the tops were for presents for birthdays that way since passed I want my money back I'm at the point now where I don't even want the boots I just want my money back

This company is the worst, bad quality, poor customer service I'm waiting for months for my refund and is always a excused for not give my money back I'm going to report this to the consumer protection agency in the USA because I don't know how they still working in USA with all this very bad reviews is like they steeling our money. Lo major es no hacer negocio con esta empresa es como si nos robaran el dinero no se hacen responsables por las devoluciones o como me paso a mi Q no Llego mi mercancia los voy a reportar a proteccion al consumidor

I would not give any ratings, period, as I feel this is a fraudulent company, based on the service, the fraudulent shipping time advertised, (placed my order on Sept. 6, and it's Oct. 5, and have received only 1 item of 4); the fraudulent tracking numbers supplied, (when tracking, "no item can be found" messages). The service center is non-friendly, and you only get an automated response, which does not tell you ANYTHING concerning your order. I even tried to call the phone number given for USA customers, and it was an automated voice that said, "please leave your message after the beep, thank you"; The site gives you an option to "email" them, and fraudulently words that it will guarantee a personal reply to "inquiries" within 1 business day. (I wonder how many days ROSEWHOLESALE considers 1 business day?) It states that it provides after sales support in ENGLISH during their office hours, yet I have YET to find that to be true... and FINALLY... they are always happy to help? Which planet do they think we live on? The dresses, styles, clothing, are all beautifully fashioned and strategically presented to lure and reel us hopelessly romantic purchasers in. However, I believe I have been CURED of purchasing from this company after my FIRST TIME PURCHASE. I was lured in on FACEBOOK, and everywhere you look there is an ad by ROSEWHOLESALE... I will certainly do my part to warn any and all potential purchasers of the dangers of purchasing from an out of country supplier such as this. (given their reputation, which is quite evident on this site). THANKS Sitejabber, for supplying us with an outlet for our frustrations of dealing with bad businesses.

This was the first time I bought apparel online, other than pretty simple t-shirts. I was never sure because I was afraid of finding out the clothes would be either too small or too big, but I was tempted because of the reduced prices. One day I decided to finally order some clothes and I looked for the best site regarding variety and prices, and among several options, Rose Wholesale seemed the right one.

I actually wanted to buy lots, lots of things from there, but I only limited myself to 3 pieces as this was the first time buying clothes online, as I previously mentioned, and I first needed to test the sizes. When my order arrived, I was pleased with the quality of the materials. Regarding sizes, 1 of the 3 items, a trench coat, was oversized but fortunately a tailor fixed it. That made me learn I had to measure myself more carefully next time.

But there was an issue with a hoodie. It didn't look exactly like it was portrayed on the website. It had bat wings in the part of the arms, and those weren't shown on the photos. Apart from that, the hoodie was good but I was not planning to use it as I didn't like the wings at all. Honestly, I felt very angry because I paid for something that wasn't what I expected. I immediately contacted Rose Wholesale and surprisingly, they told me they would refund me and I didn't even need to send the item back! I actually thought they would say something like "sorry we don't do refunds, you're responsible for what you order", but no. I am very very grateful for that.

What is more, every time I have contacted them, they're super polite and nice. Now I'm planning to order more clothes one of these days, I already have some items on my Watch List, and I will do it repeatedly in the future.

I definitely recommend Rose Wholesale if you are looking for cool clothes, good value for money, and great costumer service.

This site is a rip off. Items never ship and they never refund your money. Do not buy from here

Hi,

I ordered my first (and last order) and out of about 5 dresses, only 1 fit - the rest were so so small they were unwearable - I'm normally an 8-10 Australian which is usually 'S' or sometimes 'M' here - so that I ordered all 'L' and they still didn't nearly fit is crazy. However the value was not worth returning them

The belts I ordered were somewhat better - cheap quality, but usable and would normally be charged more for the same item in a shop here - so was happy enough with those at least. However, one was incorrectly sent and when I advised them, they wanted me to send it back at my cost (postage was just as much as what I'd spent on the item! I offered to of course send it back if they forwarded a prepaid envelope - which they declined) - or their other option was that I paid extra to have the correct one sent to me!

So totally appalling (and illegal!) customer service. They eventually agreed to resend the correct belt at their cost, acting like they were doing me the greatest favour by doing so, and again, sent the wrong one. So we went back and forth in correspondence for ages, so much of my time spent - their view was that as I was keeping both belts that I'd been adequately 'compensated'. It didn't matter that I'd told them I was happy to return them if they paid the postage and they weren't an item that I'd even wear and that wasn't even the point anyway - as a business they have to provide the item you've ordered, or if unable to do so an agreed replacement item/refund.

After ages - they've agreed to send me a different product - with the disclaimer that if it is sent wrong this time that it's not their problem and that there's nothing more they can do! As a business you're not even allowed to do that!

Awful! Generally cheap, nasty products and terrible approach to customer service. I've shopped at Zulily before and though there are still issues with sizing there (as there would be until the world gets standardised sizing that the manufacturers actually work to!) - I'll be returning to Zuliliy before Rose Wholesale anyday!

Ordered a XXL men's shirt... Equivalent to a American size Small. Fits a 5 yr old! Return Policy is CRAZY! DO NOT WASTE YOUR TIME AND MONEY!

Didn't receive all of my items. Clothes sizes were too small and did not match size chart at all.

Where can you get a phone # to call and complain about an order you placed 2 months ago?

Terrible place, can't get a hold of anybody about an order I'd wanted to place, so I gave up!

I have ordered 4 items and they only sent 2! And it is very hard to communicate with them!

This is an update to this review. After voicing my concern with extra fees and having to wait a little longer than expected with expedited shipping, I was contacted by Rose Wholesale and they were understanding of the situation. I've been fully refunded on the shipping cost, and offered a 13% discount on my next order. I also suggested that maybe there be an estimate calculator to give you an estimate of what the duties/taxes might be, but this is not possible on Rose Wholesales end. Fair enough. In conclusion, I'm happy my concerns were heard and promptly and efficiently dealt with on Rose Wholesales part, they have a great customer service team. However, if you do order from this site it may be more cost effective to select free shipping if it is an option and always beware of duties/taxes!

My Original review:

Beware of Extra Fees!

I ordered 6 items with a total cost of $107.72
Not only did I pay for shipping ($44.15 - free shipping did not appear to be an option) but I chose the expedited shipping (7-10 days) and have yet to receive part of my order. I placed my order December 9th 2016 and recieved the first portion of my order by December 20th 2016 (after paying another $32.38 in duties/taxes) I am now awaiting the arrival of the second portion of my order and have to pay another $26.92 to customs. So $107.72 (cost of items) + $103.45 (shipping and customs) = $211.17. I paid almost as much for shipping and customs as I did for the actual items.

In conclusion, these items may appear to be a great deal, but by the time you factor in all the extra fees you really aren't saving any money at all. Lesson learned: don't be fooled by cheap price tags and I guess that's why it's always better to shop local.

One big scam, do not order from them!
I can't even email them as my tracking number is invalid.

I ordered a One-Button Lapel Edging Design Blazer. I received my order in time and in exelent condition. BTW, it's a good place to purshass.

*** Updated 1/15/2015 *** There's no way to respond to Rose, so I'm editing my response... I am NOT insulting other "honest" reviewers because I am sharing TRUTHS about my horrible experience with you on my order # H**************.

*** Original Post ***
THIS COMPANY IS A SCAM, STAY AWAY! They take stock photos from other websites and they ship you something that is SO subpar it is incomprehensible. What they sent me was defective and unwearable and they are refusing to refund me. Out of the 5 items I ordered on 11/25/2014, 1 still is missing, they claimed they shipped it, but I have no tracking numbers. I'm sure if I ever get it it will also be crap.

I'm keeping two of the items, they are NOT well made, but at least were not defective and I took a chance using a low-cost company, so I chalked that up to my stupidity and will eat the cost.

However, the 2 DEFECTIVE items are the ones I'm request refund on, and this Kaitlyn offered me $7 on a $28 purchase as refund, this is not even including the EXORBITANT shipping fees I paid.

I am being MORE THAN fair and will dispute it with my credit card company if I get one more BS response from this Kaitlyn. I will also file complaints with the attorney general's office, the FTC and the BBB.

They are FRAUDS. DO NOT BUY FROM THEM.

I ordered two dresses for my girlfriend from this site which I needed to be shipped to Jamaica so I made the order a month and a half from when the dresses would be needed. After making the order almost two weeks after I noticed I haven't received any form of confirmation or notification that the package has need shipped, so I decided to contact them. Their contact number didn't work, neither did their online chat so the only thing I was allowed to do is submit a ticket (message) which they would respond to in their time. In my ticket I specifically told them if the package isn't going to be delivers before a specific date then I would like to cancel the order. Two days later I receive a reply to my ticket saying they will ship my package not staying whether or not it would be delivered in time. It is now OCTOBER 22nd 2015 I made the order September 9th 2015 and in my ticket requested that the package be delivered by October 20th. The package still has NOT been delivered yet and submitting a ticket is the only way to contact these people.

DO NOT BUY FROM THIS SITE!
DO NOT BUY FROM THIS SITE!
DO NOT BUY FROM THIS SITE!

Mannn so I order some pants from the website I got the pants and its a whole different pair that I ordered wont order from there no more

Where do I begin? So much wrong with this company I don't even know where to start! I never got any notice that they rec'd my order other than my pay pal money went through. After paying a ton to get the order in 3 to 5 days I finally contacted the company 3 weeks later to find out where it was. They then told me that it was being checked for quality and would be shipped on the 8th. By the 12th I still hadn't rec'd my order so I contacted them again only to be given a different answer which included a new shipping date of the 20th. This dress was for my daughters wedding on the 21st so obviously that wasn't going to work. They offered to allow me to pick other dresses for the same price that stated 3 day shipping which I couldn't find anywhere on there site. Either way, I asked for my money back. Which they did return. Now with only a couple days till the wedding I am frantically searching for another dress. I wish I would have seen these horrible reviews before I placed the order. Clearly this is an awful company to do business with. Don't waste your time or money because it seems as though they are not interested in good customer service or quality clothing. That is the short version of the story that was really much much worse but I don't have time to tell all the details. MORAL OF THE STORY: STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN! NOT WORTH THE HEADACHE!

I order my shoes with Rosewholesale. Them shipping to me very fast and package is in good order.

I placed an order on 10/20 and only received 1 item. Need refund ASAP!
Order # HH **************

They refunded me for the merchandise they didn't send after I sent a bad review on this site.