RoseWholesale has a rating of 2.6 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 138th among Discount Clothing sites.
A great site with beautiful clothes at the forefront of fashion, in my case I like the skirts and dresses that can be found on this site, delivery to France is super fast for something that comes from china!
Tops defy description in shoddy. Lopsided, more buttons than button holes, flimsy. No response to multiple complaints with vendor. Notified credit card and received immediate credit. Better Business Bureau has ALERT for this business
I've purchased a skirt, four dresses, two tops and a swimsuit from rosewholesale and been totally impressed with each and every one. The clothing is made exceptionally well and does not look cheap. In fact, rosewholesale has allowed my husband and I to build an entire wardrobe for our band tour without breaking the bank. We love that we can each take $100 and get four new outfits out of it. No complaints, love working with this site and will be ordering again and again!
Tip for consumers:
Please note that (as with any online site) you should always read the sizing charts and size up if you're in doubt. I'm a medium typically (36/29/38) and I almost always take a large or extra large.
Also know that shipping typically takes about 3 weeks, unless you expedite. Which, since you can get four-six items for under $100, paying $20 extra to get your items in 1 week isn't exactly too much (I find).
Horrible. Ordered a shirt for my wife. Was told it would be here by now. Emailed company multiple times I have yet to hear back. Try to check on delivery and it's still telling me it's processing yet the money's been taken out of my account tho right. Not happy and will not be ordering again.
Ordered $50 worth over two months ago. Not received. Never received order confirmation. No response whatsoever to repeated emails. Website consistently broken or having some kind of issue that prevents even confirming that they ever received my order, although PayPal shows they sure as hell got my money. Rip off. Don't even think about going there.
Tip for consumers:
Don't use this site.
After previously writing comment re items purchased and quality and size of same... almost 9 weeks later I am waiting on final item... but if it is the same quality as previous items... perhaps it would be better if they kept it! What a strange business that has a 'no reply' system to their emails... they sent one speaking of refund and wanting to help a valued customer but you can not reply to emails! Load of crap and operating so we are warned under several names! STAY AWAY FROM THEM!
Tip for consumers:
each to their own but never again!
Dear deboragh f.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Quality of material is crap!, sizes are a joke. I can't even use them for cleaning rags. I sure learned my lesson with this one! If a site has absolutely no contact or support... don't buy!. No way to get a refund.
Dear Debra H.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please be assured that we allow return if there is any problem. http://www.rosewholesale.com/m-article-id-16.html
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
Never going to order anything from this or any other company online.
I ordered 4 items. After a month 3 items arrived. I have left numerous
Emails to find out what has happened to the 4th item. No response
Whatsoever. Do these people even exist.
Never again.
Dear Maria A.,
We regret that you are having delivery issues.
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
In some cases we will ship out the items seperate packages to make it easier for shipping.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Rosewholesale Customer Service Center
Website is a giant loop from hell. Won't let me access my account, won't let me email without logging in but states their own access code is incorrect. Only a partial order was shipped, unable to track but paid for expedited shipping. Ordered matching shirts for a play but some sizes on back order, need all together or worthless. No responses to live chat. Glad I used PayPal they will help resolve.
Tip for consumers:
Tried to respond to the "ticket" they sent, looped me back to website and not able to login again or use access code they provided....
Dear Karen,
Thank you for taking your time to write your review.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.
We have sent message to you with the solution. Please check it.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered a pretty grey top from their website in Nov 14, the money was taken from my bank, after 3 weeks i asked why is there no tracker, they said the item was out of stock but would be sent out soon, it eventually arrived in Jan 15. Its awful, the material is awful polyester, looks like some cheap rubbish from a market stall, nothing like the picture at all. Will never order from them again, its so tight i struggled to get it off.
Dear julie,
We're extremely grateful for your constructive feedback.
I would like to start off by telling you that we are so sorry about your problem.
We have send you the solution to your email and then please check it.We wish to solve your problem soon. Wish your quick reply.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Best Regards
Rosewholesale customer service
Cheaply made products that don't fit. I wear XL in pretty much every shirt I ever buy. The "XL" shirts they sent (which took several weeks to arrive) fit more like a S or M, no exaggeration. They make returning the items a tremendous headache, and from what I can tell from other reviewers, I'll likely never see the refund anyway so it's not worth the effort.
These shirts are going to goodwill and I will never make the mistake of buying from this business again.
Dear S,
We are sorry about the situation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I am really happy about my shopping in Rosewholesale. I got beautiful clothes- good quality, true to size and look just like in the pictures. Fast shipping, easy to order. Have any problem with this store.
I recently contact you, on a matter concerning my clothing order, And yes I understand you tried to reach out... But what I don't understand your merchandise takes anywhere from 15 to 45 days to reach me Why?... Never heard of such, I didn't purchase a car, only a simple plain jumpsuit. Wow...! This is totally ridiculous, I have figured out the exact delivery date, if I receive it, If I was going by the delivery date like you guys suggest. I want receive my purchase until next year January 1,2015... and then that a holiday... I order things always in advance to require on time delivery, This Jumpsuit that I order is for a very special occasion. Please do something soon.
Dear Ree T.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Rosewholesale Customer Service
Total Scam Rosewholesale!... DO NOT even order anything here you will be so disappointed!... pictures are an opposite match to received clothes! This company should be disqualified! The change names too, one is Rosewe and Rosita all the same company spreading scam!
Dear Ann,
Thank you for your recent comment.
We feel sorry for the issue that you have mentioned, and we try to get the infomation and help you solve the problem, but the order bunber is nor correct.
Can you check at this order number and provide us a correct one?
Hoping to receive your reply.
Best Regards
RoseWholesale Customer Service
Beware this place is a scam. You place an order pay 30 for express shipping get it three weeks later to have items missing! The sizing is a joke I ordered mediums when I normally wear x small and the clothes didn't fit but they fit my 8 year old daughter!
Dear Andrea V.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
It would be very nice of you to forward us your order number, so we can contact you and fix every single problem related to your order.
Also please feel free to contact us here
http://www.rosewholesale.com/m-article-id-12.html,
Wish you happy everyday!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I was absolutely satisfied with my shopping experience at Rosewholesale.com. Their website is easy to navigate to find exactly what I was looking for. Being in Australia means we often have to wait a while for goods to be delivered but my package was hear in no time flat! The prices on Rosewholesale are way better than any other similar online store and the range is incredible. I've referred friends to Rosewholesale and they agree it is one of the best sites out there.
Dear Michael L.,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
I do apologize when i read reviews it had me on edge thinking ill never get my goods. Or hear from them again. I was wrong they contacted me right back also gave me 15 bucks off my 65 dollar order and checked on me up until i got my stuff. It came today after about three weeks and i love all my wigs. One has an ugly color but its my fault I thought it would be a darker shade. Im going to order again. To those that lost packages im sorry but it does happen.
Dear Reaiah L,
Thank you for sharing your experience with us.
We have shipped out your order on date 2016-09-03 within 7-15 business days.
You can also track it on http://webtrack.dhlglobalmail.com/.
We have sent you message about more detailes and the solution via ticket.
Please check and give us an confirmation back.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered item since November and my items were shipped to the wrong address. I emailed "customer support" and was advised by a rep named Robert that it was not there problem and that I cannot receive a replacement or a refund! I was given 200 points which is basically $5.98 off even thought my items amounted to approx $60 usd. Most companies who care about there customers would issue a replacement once rectified, but these greedy thieving online store does not. You are basically thieves! Robbing hardworking people of their monies! The uncaring response by Robert confirms this! Why should I pay for items I have never received. And from reading these other reviews it seems that they are into the habit of robbing their customers. This rating should have a negative amounts too so I can give rosewholesale a -*******. This site is rubbish and advise anyone who is interested in purchasing from this Do Not! DO NOT! Waste your time! They are frauds!
Dear Totally,
Thank you for taking your time to write your review.
Please kindly note customers need to check the order details before placing the order.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Kind regards,
Rosewholesale Customer Service
Apparently this company has been around for quite some time and I have no idea how they stay in business. They need to be shut down quickly. They are very inconsistent with their customer service responses and have fake shipping numbers that they use and you can never track. They use phony names on their replies. They are excellent in taking your money and depositing it into their account, they do that very quickly and efficiently but that is about all. Thank God I used paypal to order my merchandise because it was easier to report and get a refund. I say that we spread the word via facebook and youtube about this scam to help others.
Dear Dan D.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have checked and replied you about your order. The parcel was holded by your local customs and it is out of our control. We are sorry for this. However, we are always trying our best to help to solve your problem and contacting with the courier.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Yes, it's another person who did not read reviews before making a purchase from this company. I got so caught up in the cute dress and great price, I just ordered it right away. That was over two weeks ago, and still have no dress. The good thing is that I don't really need it for an occasion, so whenever it arrives is fine with me... I just hope it comes at some point.
Now, after reading all of these reviews, I am worried about the size. I usually wear a medium, but bought a large and I hope it fits. I will update this review when and if, the dress gets here.
Thanks for all of the posts, lesson learned. Even if I get it, the website says 5-7 days shipping and this is very deceitful. If it's going to take a month, just tell me that, no need to lie!
We thank you for providing us with important information about your situation.
Could you provide your order number or the email address? So that we can help you solve the problem. When you receive the items and the size is not fit, please contact us.We will try our best to give you the best solution.
Thank you again for bringing these matters to our attention.
Class Action Lawsuit Against Rosewholesale... please like the page and add your story. Here's mine. I made a purchase last March and have been going back and forth with this company since. They've not sent anything to fix the issue and keep skirting around the fact that they still have my money. They haven't replied to my last 3 messages since i told them i was going to seek legal action. I'm currently contacting attorneys to attempt a class action lawsuit against these scam artist, but i need your help. If you've experienced bad service/no service like I have please go to this facebook page (Class Action Lawsuit Against Rosewholesale) like it and leave your story. Every person helps.
Tip for consumers:
DO NOT ORDER FROM THIS SITE IT IS A SCAM!!!
If I could give this company zero stars I would. Received my order today after waiting quite some time, every item was jacked up. Nothing at all like the photos and horrible horrible quality. Threads were hanging off everything. The sizes were totally inaccurate. I deliberated for 2 days before placing my order and checked sizes, nothing was correct when it arrived. I wear size 12-14, these clothes, if you could even call them that, were more like a size 3. What a joke. And based on other reviews it looks like I won't be getting my money back.
Dear Jessica T.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend my sincere apologies for the problems you have experienced.
Please kindly check our return and warranty policy
http://www.rosewholesale.com/m-article-id-16.html
We allow customers return the items for refund or exchange.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards,
Rosewholesale Customer Service
Quality products, fast delivery and excellent customer service - definitely recommend. I had an issue with an order - but it was because I did not check the size chart for each item. Issue was resolved promptly and they always followup to make sure you are completely happy
I thought I had found a gold mine seeing all those low prices! However when I proceeded to check out I came across shipping fees of 24 dollars and up. Save yourselves the money and buy from regular online shopping sites.
Dear Tia,
All of our systems are shipped from China, it is a long distance, the shipping fee will be a little expensive than your country. We have different shipping method, the shipping fee will be different. Hope you can understand it.
Best Regards
Customer Service
I took the bait. Cheap clothing, great looking website. When my Bandage dress arrived and I opened the plastic bag, I was bowled over by the smell of mold. Unfolded the dress and it had white mold all over it. I spent 8 days back and forth with their customer service. Ended up with $15 USD for a $55 purchase that I can never wear. Their returns policy is crap, they don't honor it. Never order from the website and check all the other cheap fashion websites, like fashionmia.com, because they're also from China.
Update: Do not believe RoseWholesale's response that they resolved the ticket. Their resolution was to credit my PayPal account $15.
Dear Cynthia,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
Horrible company. Ordered and Paid on 8/25. Won't answer emails. Finally got someone on the phone that doesn't speak English very well... Nor do they understand what you are saying. I have been asking for a refund for 3 days now and all the lady on the phone will say is... "I refund. I refund." STAY AWAY if you don't want to waste your money.
I am really pleased with the service I received after ordering the wrong size they have refunded my money.
I was concerned after reading reviews that thus would not happen but it did ans within 7 days sk well done Rosewholesale
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Will,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry about the situation.
Best Regards
Rosewholesale Customer Service