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RoseWholesale has a rating of 2.6 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 138th among Discount Clothing sites.
A great site with beautiful clothes at the forefront of fashion, in my case I like the skirts and dresses that can be found on this site, delivery to France is super fast for something that comes from china!
Tops defy description in shoddy. Lopsided, more buttons than button holes, flimsy. No response to multiple complaints with vendor. Notified credit card and received immediate credit. Better Business Bureau has ALERT for this business
Prompt delivery, exactly as advertised, helpful support, up to date styles. Rose makes online shopping fun!
I loved the product even though shipping took longer than expected! Customer service was helpful in helping track my order.
Dear Ashley M.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Rosewholesale.com soon!
Many thanks,
Rosewholesale Customer Service Center
I ordered almost 2 months ago and still have not received my dress! You can't contact anyone. DON'T waste your time or money!
Dear Crystal H.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Rosewholesale Customer Service
H************** My recent order got to me in record time. I loved everything where u get a shirt for 1.99...
Tip for consumers:
Just give order time to get to you.
Dear Stacy S.,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
I've ordered a lot from Rosewholesale.com, rule of thumb for ordering tops, go 2 sizes up, they run small.
Affordable prices, prompt response to placed orders. I have experienced amazing satisfaction working with them
Dear paa q.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale.com again soon.
Many thanks,
Rosewholesale Customer Service Center
They had great customer service and I was really happy with the products. I'll definitely shop here again
Dear elise b.,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you again soon.
We appreciate your support.
Rosewholesale Customer Service Center
I always purchase on the same site because products are very god, prices more than fair and customer service its outstanding, highly recommended!
Dear Marina R.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale.com again soon.
Many thanks,
Rosewholesale Customer Service Center
My experience with rosewholesale.com is that there are good quality items and great services of delivery!
Beautiful clothing, stunning jewelry at the best prices ever. Rosewholesale.com has now become my preferred place to shop online.
The prices of products are very affordable. I got quick response and resolution to concern. Thank you!
The tracking number says everything has been delivered. I will never do that again! What a waste of money! Very pissed!
Dear Ashley P,
Thank you for raising this issue.
After checking, one of your item has been delivered sucessfully.
You can track on https://www.ups.com.
For the other item and more details, we have sent you message about it.
Please reply to our message via the ticket system.
Yours sincerely,
Rosewholesale.com Customer Service
Website is user friendly, easy to shop
I can also ask question via facebook page.
Products are great, just like their photos.
I purchased 3 women's tops from Rose Wholesale and love them. They are a great addition to my wardrobe.
I never received my full order since October 2014. Very low quality and insanely inconsistent sizing. Please shop local.
Tip for consumers:
If it looks too good to be true it usually is.
Dear Anne,
Thanks for your message.
We have checked it for you and find that we shipped the order out in 5 packages as it is a large order.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
This is months now and still no shoes noone has even trying contacting me... I'm very upset n disappointed.
Dear Dee,
I want to apologize to you for what has happened.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I orderd three items six weeks ago and have yet for it to be recieved. Originally it went back to sender as undeliverable as addressed. After verifying I gave them the correct address I filled a ticket with Rose Wholesale. They responded within there 24 hour window. Once again verified address... Later when I go on to check the status of my Ticket it has been cancelled with no resolution. Once again contact costumer service get a new ticket, they can not find the old ticket either. Ask for my purchase to be refunded. Of course they do not refund, they will resend (ok) refund my bank account 10.00 for as compensation (does not cover my purchase price naturally) or give credit twords next purchase. I guess this is how they stay in business. Take your money, you never get items and then will not refund your money. If you want a hassle go ahead and order. Flash forward to July 6, still no resolution, have not recieved my purchase. Rose Wholesale asked me to change review and they would throw in a gift when they resend. My reply, I will change my review once I recieve my items, no need for their cheap free gift. And now one item i ordered is naturally out of stock so once that gets restocked in "three days" my purchase will be resent. Lets see what the next excuse is... final result. Ordered May 14th, received refund July 27. Items were never shipped again but at least they finally gave me my money back including shipping.
Dear Amy B.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We would resend your order as you requested.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosewhosale Customer Service
I placed an order. A few weeks ago it's still processing. I want something done about it. Order number is HR**************.
Dear Ikeobi E.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I still haven't received my order and I can not get in contact with anyone at rosewholesale to get help
H**************
Dear Rhonda W.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
This website sell bad quality, useless, broken, wrong size, wet and mold dirty, smelly etc items. No refunds. Read more about on Face book Rosewholesale scam.
ATTENTION BUYERS!
DO NOT Purchase anything from the following companies: DRESSLILY, SAMMYDRESS, ROSEGAL, ROSEWE, ROSEWHOLESALE and MODLILY (We believe there are many more)! They are professional chain of scammers based in China!
They have the same type of advertisment on their websites so you can easily tell you are buying from them! They take pictures from magazines and pretend they are selling the clothing you see on the pictures when in reality the clothes you receive look NOTHING like in the pictures. They are made out of cheapest materialsm sometimes come stained or torn! Majority of people don't even receive their order, and these people as being professional at scamming smartly avoid to answer your emails, and refunding is OUT of the question they never give people their money back! They don't care about company's reputation they only care about stealing money from people! They delete negative comments on facebook and feedback! GOOGLE THESE COMPANIES!
SAVE YOUR MONEY, SPREAD THIS POST AND PREVENT PEOPLE FROM BUYING FROM THESE WEBSITES!
PS Have got that,, apology,, under my writing from rosewholesale now, how you can see, but not any money back for smelly, wet, mold jacket and the rest of broken and useless staff they sent to me!
Tip for consumers:
stay away! scam
Dear Diana G.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I want to start by offering a personal apology to the customer affected.
We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I have not yet ordered anything from Rose Wholesale, but looking at the reviews from this website, I feel very let down with this website. I had figured that I would read some reviews about this website before I even purchased anything. Yes, I have seen a few comments where reviewers were absolutely ecstatic about their purchase, however that is only a handful. I have seen a great deal of reviews about how screwed-up this website really is. First off, their shipping system is very disorganized. I know it does take a while to ship a package from Asia to the United States. But A FEW MONTHS?! I can't! Exactly where are those packages going? Some NEVER even received their order. Also, the quality description of the clothes is horrendous. I had heard one reviewer claim that they had ordered a coat from here. It wasn't quite a fancy-pants coat, but that doesn't mean it can't be great quality! They had said how the coat wouldn't even fit (although that is always common with all clothing store websites), two buttons were missing and the stitching was off! Spending money on something that's totally unwearable is not right! Lastly, their customer service... where is the customer service? It has to be automated because everyone gets the same message when contacting the website. It's just a simple copy and paste message:
Dear: (Insert Customers Name)
We are truly sorry that you're order: (Insert Order Number) has not arrived yet. We will do our "best" to make sure you get it shortly. Have a fantastic day!
How about you insert less on your messages and insert some more improvement in to your website before it flops?! This website is a scam that preys off people, mainly teenagers like me! I may only be a seventeen year old boy, but I have a job in customer service (McDonald's). If we were to pull anything like what this website is doing, we would be searching for another job faster than you could say, F-I-R-E-D. Rose Wholesale needs to step it up or call it quits!
I had an awful, horrible experience. I ordered 2 coats and wasn't expecting too much in quality given the price, but, boy, this was worse than ever. Defective, poorly fitting, and nothing like what it appears in the pictures. I had a button falling off a stole and the other one had stitching pulling out. I wrote to customer service to get a return authorization. They putz'd around a while wanting me to keep sending "clear pictures." Again, and again. Finally, I got fed up and told them I've sent enough pictures and I would like the return authorization. The service rep had the audacity to beg me to keep the items and he'd refund me $5 to keep the items. $5 from an order that cost me $110 including shipping fees for 2 crappy coats and a dress I never received. I could have just forked out another hundred and bought a real quality coat from North Face. I'm so done with this overseas crappy fake stuff. Don't believe what you see. Shipping isn't free (more like $20-30 to USA) and they won't accept your return and will do whatever it takes so that they can avoid taking it back. I have decided to eat the cost and be done with this entire nightmare of an experience. I can get more money back donating the coats for my tax return. They also never sent me a dress that I ordered. It wasn't included in the original shipping/tracking #, but somehow, miraculously, after 1 week of receiving only the 2 crappy coats, the dress was placed under the same tracking number when you look up the order online as if they shipped it out with the coats. They did not. It's a LIE. I still have the email stating "remaining items to be shipped" which the dress was listed under. It is currently nowhere to be found.
This is an Asian company. I am Asian. I will never buy from a cheap overseas Asian market again. This whole experience = bad taste in my mouth.
This is a DECEITFUL company. PLEASE DO NOT MAKE THE SAME MISTAKE I DID. DO NOT BUY FROM THEM!
The 2xL shirt i purchased wouldn't fit a 12yr old, quality of the shirt is the worst I have seen I'm really dissapointed as the website make them look good.
Dear Norman P.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, when you feel that is not live up to your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please check again. Hope we can resolve the problem together soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosewhosale Customer Service
WHY DO I GET CHARGED ON MY VISA NOV. 6 FOR AN ORDER I HAVE NOT RECEIVED? WHAT'S GOING ON? THIS IS NOT MY FIRST TIME TO ASK ABOUT MY ORDER. PLEASE RESPOND TO *******@verizon.com
JACQUELINE GAY ROSS
Dear JACQUELINE R.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Our coleague explaint it to you in your ticket and we will contact you again tosolve this problem.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
Gain trust and grow your business with customer reviews.
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear JOEL,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Many thanks,
Rosewholesale Customer Service Center