RoseWholesale

I recently placed an order through Rose Wholesale totaling over 100us dollars. Half of that was on the Casual Style Long Straight Human Hair Hair Extension For Women. Before ordering the product I sent an email inquiring about the stock pictures of the product. I was told via email that it would be like the second to last picture. Three weeks after placing the order (which is normal for overseas shipments) I received only part of the hair extensions. One of them has a defective clip. And the extensions were not as pictured in any of the photos. I received what I thought was the rest of my extensions (shipped from a different carrier/provider) two days ago... only for it to be socks! Thats right, socks! In the past 72 hours I've kept in correspondence with the company only for them to dance around the fact that they; misrepresented the product, shipped defective item, and shipped another item that was not ordered. I was told that the company would pay me 80% back and not for shipping. Unfortunately shipping is half the cost. Its not the consumers responsibility to pay for negligence of shipments and products. I'm completely unsatisfied with the company and fully plan on within the next few days contacting Paypal as well as ICPEN(International Consumer Protection and Enforcement Network).

Now to be fair, I'll let you know about the other products I purchased. I'm completely satisfied with them. Sadly though with there customer service, it's like one bad apple. It can spoil the whole bunch if not handled correctly. Before receiving the extension s I fully had planned on purchasing more items from the company.

This is an update: I stand by my review of this company. If you think this company is resolving issues by responding to the reviews - your WRONG! I have responded to their request for my order number by telling them I have no order number because they never sent a confirmation. There is no reason in the world they can't look this up by name and address. Once again I have sent 3 messages asking how to return the merchandise and get a refund and have gotten NO RESPONSE! The company is a joke. I will not waste any more of my time with them. If you don't want to be taken to the cleaners DON'T BUY FROM THIS COMPANY! As for you Rose's Wholesale - I will be bringing your company, this website and all the negative responses to the attention of the Better Business Bureau and the Attorney Generals office. You should be shut down for fraud!

DO NOT ORDER ANYTHING FROM THIS COMPANY! Ordered 3 men's XL shirts, never received a confirmation that the order was placed, so I don't have an order ID. Waited over 2 weeks to receive them. To my surprise they wouldn't fit a 12 year old boy, let alone a male adult of any size! Website sates call Customer Service for issues - they are open form 8am - 9 pm. Tried calling for 4 straight days. All you get is an answering machine. Left numerous messages - NO ONE CALLS BACK! This company is a scam and should be ashamed for it poorly advertised products and lack of customer service. Again, DON'T ORDER FROM THIS COMPANY unless you want to loose your money!

After the review I wrote yesterday, I was contacted this morning by Farah by email. This is the actual email i received this morning from her which isbthe same exact automated email that I have seen from other customers.

Dear Christine,

How are you? We hope you are well.

Thank you very much for placing order with Rosewholesale.

Sorry to disturb you.

It is Farah from Rosewholesale Customer Service Center.

Have you received your order? Are there any issues related to the items you received?

Please let us know, we are more than willing to assist you resolve the order issue.

We regret any inconvenience or frustration that your experience has caused you.

Please accept our apologies for any inconvenience caused.

For the inconvenience, we are willing to apply refund as an extra compensation firstly, is it acceptable?

Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.

You are a valued customer, we are committed to providing you with the best service possible.

Best Regards

Farah

Rosewholesale Customer Service

After replying to this email I did notice on my Rose wholesale account that it is saying that my money was refunded. I immediately contacted my bank twice and both times my bank told me that there is no refund to my account. I will be forwarding these new emails to my attorney so he can proceed to contact the necessary people to report this company. It's time for our government to get involved and keep this company from doing business with America sobus Americans do not get ripped off by other countries trying to do business stealing from us.
Can anyone tell me how I can post pictures here?

I ordered hats from rose wholesale and they came do smushed that some are unsaleable. The jewelry I ordered came in pretty good condition.

I just ordered a blazer- what I received was almost a joke- wouldn't wear it and won't be ordering here again. Quality was terrible.

The first clothing I ever purchased from this site came within the said 7-25 business days by arriving on the 17th day to Gold Coast Australia (apparently it was shipped from Germany). As such, I have nothing to complain about shipping wise. Since I knew that the sizes run small, I purposely bought a size up and it fits perfectly! (yes, even if the size chart indicates that you can fit into a size, still buy a size up!) So I can't complain about that either. As for the quality of the clothing, it matches the displayed photo and is in excellent quality apart from the fact that it had some loose threads here and there, and that it needed to be ironed, which wasn't a huge problem for me.

Customer service wise, they got to me within 24hours, as stated on the website, and offered solutions to my predicament regarding how I was unable to receive points for reviews. However, when i messaged them back to confirm something, they still have not replied to me yet. I can't say for sure how well they handle more complicated issues such as refunds etc, since I did not require such actions to be done.

My next order (which I purchased on the 30th of January) arrived in 10 business days from Germany, which I was very pleased with. This time I ordered two dresses. Sizing wise they were both "onesize" which can fit sizes XS-M ASIAN sizes. Hence I found one of the dresses a bit tight, but I was expecting that, so no problems there. The second dress however, looked as if the inner package was opened since the dress was a little dirty, and wasn't folded properly like the other dress. I was a little disappointed with that. If it wasn't for that, I would've given my second order 5/5, but instead, I will give it a 4/5.

I place an order two weeks before thanksgiving and it took for ever to get to me. Not to mention that the shipping was high for no reason and I got my order like the second week of December. Unbelieveable and it was only three items but all together it but the real joke is I ordered a total of 9 items and only three out of the 9 why would u only send me 3 thing and not all of the items make matters worse I just got a e mail yesterday about they shipped out my things I emailed the people to speak to them inregaurd of this and no one e-mailed me back and I live in Florida. When I called no one picked up phone number did not work and I went online to the chat their chat is 24/7 I believe and I spoke to someone and they told me I need to call at nite because we are in different time zone so I call them at midnight est in Florida and it was moring over their in China. And then on top of that they tell me one of them items I order is out of stock I said wait when I place the order it was in stock. They then said the disturbing company no longer make that dress these people really did not try to help me at all here it is damm near January and I still haven't gotten all my things I am taking it as a loss and a lesson learn I will never deal with this company ever again and I will review all company before I place an order to see what other people have been thru.

For the first time i bought clothes here and i like it! The best decision by buying clothes! It's my favorit online shop! Recommend it to You!

I love the dresses, the jewerly and the service this company offers. Material is good quality, I have no complain. Thanks a lot.

It has been over a year since I made an order of three items. I recieved one of my items about a month later and have yet to see the other two items., They sent me an email a month ago saying my items shipped and would be up to 25 days to receive. They included a tracking number and an order number - neither of which work at all. I can't even send them an email with a complaint because the order number they gave me does not come up on their system. So much for that money. Definately a scam! Do not use this company.
Good on the internet so they can continue to scam more people. Shame on this company. While $20 is not a big deal, it is my money that I worked for.And there are people out there that live pay day to pay day that it IS a big deal for. So everyone, save yourself some money and hassle and do not order from these people. If you want to give away money, send it to a charity because you will never get your money or everything you order from these people hiding behind a country overseas where you cannot touch them. Please everyone, post all over so we can save others from going through this.
After a year of dealing with this disrepuatable company... and update. Yes the customer service will contact you with oh, so polite and helpful emails on this site. But they never actually do anything when it comes to refunding your money or sending your items. They have someone that monitors this site and plays nicey nice. That's it folks. And the people that say how customer service responds, yea, they do. But you still don't get anything but the run around. I highly suspect anyone that says different is working for the company.

Ok its been after a mmonth and 2 weeks i just got thee shirt i order. But i order 2 not one. How long do i have to wait know to get the second shirt?

I have ordered3 times from this site (still missing 3 items from the 1st order). Even still giving the 2 more if not 3 more chances to get it right... No luck i recently ordered a dress to wear 2 weeks later (actually February27th, 2016) paid for expidited shipping and theybjust cant seem to get it. If you ask an pay for 2-5 day shipping have the decency to forwarn you that irregardless of you paying more to get sooner, there NOT EVEN ATTEMPING TO SHIP FOR A WEEK! IM DISGUSTED WITH THERE TACTICS AND HIGHLY RECOMMEND NOT NOT NOT ORDERING FROM THIS OR ANY OVERSEAS RETAILERS! Unless you have a month or 2 to wait for delivery... Or incase you really dont want your items... Fyi hey Rose... I still want my gold studded bag! F'in joke!

I ordered two months ago and never received, waisted my money. I went to track and couldn't find an English site even with trackin number.

This is to stimulate potential clients to shop on Rosewholesale du to theeir responsibility and excellent customer support.

I love this website! There are so many options and cute things. I got exactly what I ordered and I'm orderin again!

I'm pleased to say that the company will be refunding my money back to me because I wasn't pleased with the clothing.

I bought this beautifull dress and it´s very cute, original and elegant. I loved it. I used at de Christmas dinner of my job and it looks great.

My first intension about rosewarehouse was all wrong. Just want to thank you guys and it was nice doing business with you.

Never ever ever buy from this company I am trying to cancel because there is no communication NEVER EVER EVER. If I dont receive my mdse by tomorrow cancel oh wait no body to even talk to

Rosewholesale has fantastic service. Great product and great customer service. My dresss arrived on time and looked just like the picture.

H************** - Partial Refund
I want to my money.it came Christmas. Please enough anymore! I can't wait more anymore. Refund now!

I placed my order on June 23 and I received it on 30th June. Also no additional cost. For price I paid products are good I love it.

This place is horrible! The rare people submitting positive reviews for RoseWholeSale are more than likely paid or bots. Anyway, in a nutshell it's been over 2 months since my order and I have not received my package. I contacted customer support and sent a couple of messages back and forth regarding my missing package. They asked me to confirm my details such as name/address/phone number which I did. Everything they had on file was correct. The support representative sent me a FINAL message stating that my ticket would be closed because it's a duplicate and I would need to talk to them on the other ticket. Ummmm I DON'T have a duplicate ticket open. This is just their way of saying they are not interested in resolving this issue. I have attached screen shots of the messages so that people can see exactly how they treat their customers. PLEASE DON'T WASTE YOUR TIME ORDERING FROM THIS COMPANY. If you are looking for cute clothes at low prices, google your local cheap/discount clothing stores. I guarantee most of the items in those stores are imported from China. You may pay a little bit more, but I assure you that ordering from these overseas clothing stores will only cause you frustration and headache. Please review my screen shots. Good luck!

UPDATE! As of 11/11/2015 I still have NOT received my items or a refund. Shocker, right? I do however have a Paypal dispute against them open so we will see how that works out. Rosewholesale has been sending me the same messages over and over and over wanting me to close my Paypal dispute and they would refund me. Yes, like that will ever happen! Their messages make absolutely no sense at all and they have done NOTHING to resolve this issue. I will be posting my complaint on ALL websites and get the word out to people to STOP DOING BUSINESS with this company!