- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
RoseWholesale has a rating of 2.6 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 138th among Discount Clothing sites.
A great site with beautiful clothes at the forefront of fashion, in my case I like the skirts and dresses that can be found on this site, delivery to France is super fast for something that comes from china!
Tops defy description in shoddy. Lopsided, more buttons than button holes, flimsy. No response to multiple complaints with vendor. Notified credit card and received immediate credit. Better Business Bureau has ALERT for this business
Best online website.the order came very fast. The clearance sales is the best deal they have...
It is the worst. Took me almost 2 months to get the rags they sent me.
Tip for consumers:
IT IS A SCAM
When will I receive my order I paid for expedited shipping
I have ordered several items from rosewholesale and have not had a problem fantastic items awesome shipping great communication LOVE LOVE LOVE!
I order it in March and now it may. Please I need to know when you will ship it
Dear Bach,
Thanks for the complaint.
According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosewholesale.com/m-article.htm?id=99
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com.
Kind regards,
Rosewholesale Customer Service
I wish I would have looked up this company before I ordered anything. No where on the site and while you're checking out does it say anything about the item being shipped from China. If I had known this, I would not have ordered it. I expected to get the swimsuit I ordered in a timely fashion because I needed it for a swim class (I ordered it 3 weeks before said class started). When I got the confirmation email of the order, surprise surprise - it's literally coming on the slow boat from China. Even though the "has shipped" email included a photo of the package with my name and address on it, I'm not holding out any hope of getting it - it's been "on it's way to the United States" for almost a month now. At least I only paid less than $11 including shipping so I don't feel like I'm out a whole lot. I just had to go to a local store and buy a swimsuit to begin my class. Now with the reviews on size, I'm figuring it won't actually fit if it does happen to show up because it'll be Asian sizes. Not to mention now I have issues because I'm concerned sweat shop labor is involved in the making of these garments. I would not recommend this company. I don't want any dispute resolved or a refund or anything. If it shows up, then fine, but if it's too small, I'll just donate it to charity.
Update (Nov. 18): Within a day of posting my original review, I received emails from the company asking that I "kindly wait" for the item to arrive since I'd chosen the slowest shipping method (only because it comes from China - which, as previously stated, if I had known, I would not have ordered the item at all). They also offered me a refund but since it was only $10 and I was pretty sure that even if they gave me a refund (I don't trust they actually would), if I did receive the item, they'd have me send it back to them, which would be way more than the $10.
It was about 2 months before I received the item I ordered (a swimsuit - and by then it was too cold to use it). I had ordered a size 2X because it was a swimsuit and while I was losing a lot of weight, I figured it was elastic enough to still fit for a bit. Wellll... apparently, their size 2X = size 6 (maybe an 8). BEWARE OF THIS! If you are a tiny person, you might be able to get away with ordering clothes here (though I still don't recommend it) but if you're a larger person... don't even bother.
I can't wait to see if I get a response from the company over the update - all I have to say is too little, too late.
Dear Regeena L.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
The earrings that I ordered was bent I can't put it on my earrings
Buy full get only half products.
No refund.
DO NOT buy from this WEB
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations. I want to extend my sincere apologies for the problems you have experienced.
Did you place an order on our website? If yes, please tell me your order number or e-mail address, i will check the order information for you. Sorry for this issue as you said.
We value your patronage and wish to continue serving you in the best way possible.
Rosewholesale staff
I ordered some items on 2/2/2015 with expedited shipping... I am still waiting, I am very upset...!
I ordered 4 items. Firstly may i say that of the 2 of the hooded jumpers i received (1 is supposed to be coffee colour and is a maroon red colour) is not like the picture that is posted online. Also the material is a shiny material unlike cotton that is shown on picture. This material seems really cheap once you recieve! It is nothing like the pictures! 30% cotton only and rayon 70% stated on my invoice. Also i received a jumper/hoody that i did not order (nothing at all near like the one i ordered) Totally different! Also (this is unbelievable) a music top that doesn't even have 'MUSIC' written correctly like on your picture it has 'IUSIC* and nonsense written on the back that doesn't make sense and is terrible! I have been emailing them back and forth now for a few weeks and trying to get full refund on this purchase including the shipping costs as i ordered express I was really looking forward to these items and now i am very disappointed in what i have got. I have spoken to 2 different people on their chat ticket system, i have asked for phone number (no response) They are still trying to bargain with me over and over again after i have specifically asked for my money back as they did not deliver what they advertised or promised! The pictures are not anywhere near what the product is! Be careful when shopping here! They write on their website below.
Best in Class Customer Service
'Rosewholesale.com offers a professional, dedicated customer service at every possible stage from pre-sales to after-sales. Our highly trained CS specialists are always ready to help you via the user-friendly ticket system, telephone or real-time live chat. When you buy from us, the sale is not complete when we ship, it is complete when you are completely satisfied'.
Well im not satisfied whatsoever! This is a joke the service i have received and the way i have been treated!
I have asked more than several times to confirm the address they want me to send the goods, No information given! I am even willing pay this shipment back out of my own pocket as long as i get a confirmation full refund on the transaction i made with them. They should be covering all the charges as they have not given what they advertised or given me what i ordered and paid for! They do not respect or care what their customers experience is whilst shopping through them. I hope by me writing this i get a quick response to my complaint and that I get my money back and that this experience is visible for all to see on this website! I hope they resolve this and do the right thing by their customers!
Tip for consumers:
Be weary, you do not get what you see on the photos. I personally did not get anything that i saw, totally different quality, or totally different product entirely! Poor customer service would not give them even one star across the board.
Dear Ostoja,
Thank you for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
We have send you the solution to your account of the sitejabber and wish your reply soon.
We really want the customer to be completely satisfied and will strive towards this goal.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Vanessa
Because l"ll get scan if pay $168 dollars clothes and shoes
Dear michelle f.,
Thank you for your attention.
We are always trying our best to serving our customer. Please contact our Support Center if you have any problem:
http://support.rosewholesale.com/
In addition, we have so many orders every and most parcels will arrive to customers in estimated time and please rest assured that we will always help our cusstomers.
Kind regards,
Rosewholesale Customer Service
I read all the bad reviews, but my experience was really good.
REALLY DON'T EVER BUY ANYTHING FROM THIS MEDIOCRE STORE! THEY MAKE YOU WAIT TWO MONTHS TO GET YOUR VERY POOR QUALITY CLOTHES...
Tip for consumers:
WAIT TWO MONTHS TO GET YOUR VERY POOR QUALITY CLOTHES...
Don't order from this company, the items I bought, never came.
Dear Jose J.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
I order two sweaters October 22,2015 and have yet to receive it.
Dear Tennille H.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
Absolute crap really wished i read the reviews and it would stop popping up on my face book!
Dear Shayna S.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
I ordered almost 3 weeks ago and still have not received it
Dear Charlene J.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently. Please leave your order No. Here so that we could contact you.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Rosewholesale Customer Service
They suck quality of the clothing sucks no customer service...
Dear Puertorican N.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please rest assured that we are always trying our best to solve the problem of every our customer.
Please leave your order No. So that we could contact you to solve your peroblem.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
It has ben 3 month did not receive my dress and there is no customer service
Dear Ravin a.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
Thank you I almost ordered $450 worth of clothing. :/
Dear Janine,
Thank you, we always welcome feedback from our valued customers.
But the order is not right, please check it and send us the correct one or your email address, all right? And please make a further explanation for the problem you have, then we can check it and give you the answer. Wish your reply.
Best Regards
Rosewholesale customer service
I placed two (2) orders and neither of the references number are any good,
Tip for consumers:
Please give people a decent way to track their order. And please provide people a way to contact you for any question, The website does not help you anyway when you want to file a complaint or speak to a rep.
Dear Denise,
We are sorry for the delivery. I have asked my colleague to check it for you. Please give us the time to contact their post office. Then we will give you the solution.
Best Regards
Rosewholesale customer service
How come you can have a website but fail to give an email address?..
Dear Rose J.
Thank you for taking your time to write your review. We really appreciate the feedback.
However, please leave the valid order ano. To us so that we could check it and solve your problem as soon as possible.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best regards,
Rosewholesale Customer Service
Retro Women's Sweetheart Neck Solid Color Sleeveless Dress
Purchase time: 2015-09-27 09:09:30
Never received anything from Rose Wholesale
Dear Svetlana M.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please be assured that we have check the order and there is the shipping information.
We have contacted you and please reply us.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Rosewholesale Customer Service
It doesn't exist and they don't care
Placed this order on Sept 4th... still waiting
Dear Tracy J.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
In general I would not order anything that is shipping from China.
Gain trust and grow your business with customer reviews.
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
We are so sorry for the delivery.
Could you send us your order number of the email address? So that we can check your order and give you the solution.We really want to solve your problem as soon as possible, so we wish your quick reply.