I ordered a dress for my daughter and paid for it via PayPal. I was emailed later that my order would be processed if I sent a copy of my passport and credit card. What?
I must agree I was reluctant to order from this website too, being that all of their clothing items were made smaller and shorter (China VS USA). I felt like they really reeled me in with the low prices, which made me concern about the quality. But I went ahead and shopped around on their website. I added 4 pairs of shoes and my total was $64. I was stoked, until I was slapped with the shipping cost. Almost $50 for shipping?! That's only 14 bucks away from the total cost itself. I can't help but feel like I'm getting gypped with shipping. I was told by a rep that it was because they are in China. I shop from China all the time and usually the shipping is free but the wait is 30 days. Any way, I'd rather shop from Wholesale Fashion Shoes. All the shoes are $10.88 and after the 1st pair, the next 6 pairs are only $1 to ship. I'm very bummed, because I really liked the shoes I picked out, but don't think it's worth it. I would very much rather spend the same amount in a store, where I can actually try them on first to test the comfort and fit. Just my opinion.
Thank you for your email, and we are very sorry for all the inconvenient we caused. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I ordered earrings few days ago. I was not expected that their quality will be good. But now I am so amazed by their quality that I got today. Just perfect and I loved it.
You may or may not get anything you order. It may or may not be sized. When they say one size, you can bet it is XS. I only got 1 item out of three that I ordered from them and it was way too small.
Dear hane,
Thank you for recent comments. Let us start by apologizing personally for your experience.We really want to work with you to make this right.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please kindly tell us your order number firstly so that we can confirm and give you a better solution, OK?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Sammydress Customer Service
I never shopped online before, but then I found Sammy Dress. Their website is very easy to use and I have no issue finding the items that I want. They have a great variety of items, from clothes to hair accessories, for really good prices. At first I was a little concerned as to why the prices are so low and what quality the products were, but I noticed that the items had good reviews so I decided to try it out.
The very first item I ordered was a swimsuit last summer. For the low price, I didn't expect much BUT I was nicely surprised! The quality of the product is great, it fits really well (thanks to the size chart that Sammy Dress provided, I able to choose the right one), and the shipping time was relatively short as well. I decided to continue shopping through Sammy Dress. I recently bought a sweater. Once again, I received what I paid for. Nice quality product and short delivery time.
Their customer service is also worth mentioning. One time I was worried why one of the items I ordered wasn't shipped on time. I sent them an e-mail and they replied the next day, explaining the situation and apologizing for the delay. The item was shipped the following day and I received in no time!
Overall, I am very satisfied with ordered products and service provided by Sammy Dress. I definitely recommend shopping with them!
Ok here i go with another review for you guys this time i odered from sammydress order from them on the 11/16/2015 took a total of 4 days to process after that they shipped it out i received it 11/30/2015 so a total of 14 days so not bad
Ok here are some things i don't like about Sammydress i ordered a jumpsuit they sent me the jumpsuit but completely different from pic but fit perfect to a t and it still look good on me but it wasn't what i ordered shipping is outrageous my jumpsuit cost 12.00 but after they added on shipping it was 22 and some change CRAZY plus they make you pay a 1and some change for ur tracking number so overall the prices for there clothing not bad waiting for you package is not bad either if you can wait 14 days but shipping cost ridiculous and they can need to do better on sending the actually product in photo will i buy from them again i might so there is my review on Sammy dress payed for my product with my hard earn money
Though i do appreciate how "professional" & responsive their customer support is, this is a horrible company with the worst business ethics. As you read in many reviews, though the cost for high price trendy clothing at lower prices can be appealing, the products are of the cheapest quality & either photoshop or just plain o' marketing strategy was used to appeal to the consumer.
I bought $50 worth of clothing & was charged $40 for shipping & handling. I figured that was okay considering how cheap it was. Then proceed to only get half the order in which were all the wrong sizes & as i said above, of the cheapest quality. Worst, that several had meant to be holiday gifts. I immediately canceled the rest of my order & they did send me a partial refund. Taking numerous pics of the item i had received, regarding the sizes, I asked for a FULL refund. Though they only gave me the options of store credit or resending me cloths of larger size, i did manage to get them to refund me a bit more. SURPRISINGLY, what they refunded me was more than the store credit they offered, proving that they had tried to cheat me out of the product cost that i had paid for.
Still owing me another $25, apparently for shipping. I plan to get that back as well because anyone would agree that one would not pay ANYTHING at all, for the wrong items. It was their mistake & I am going to get back every cent.
Thanks for reading this review & hope that you step over this puddle instead of joining the rest of us^^
Dear Jay,
Thank you for your feedback.We are sorry for the inconvenience caused.
About the size and quality issue, we need to verify it at first.
Would you provide us your valid order number so that we can go ahead please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance.
Sammydress Customer Service
http://www.sammydress.com/
I was absolutely disappointed with the dress I received. Totally different from the photo on the website and different kind of fabric. It took more than a month of waiting for delivery. Not worth of waiting! I do not recommend this site and won't order again. For others, DON'T EVEN TRY TO CHECK OUT THE SITE SAMMYDRESS!
Dear Nicole,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
In order to verify and resolve the delivery issue, please kindly offer your order number so that we can check it for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
Hi. If your looking at this i want you to know the true wonders that lie beyond that click on a button. Sammy dress is a wonderful place to buy clothes for everyone in your house no matter what season you may be in. Sammy dress really does help me explore my new creative side and helps me express it through the clothing i chose to wear at work all the time. Especially because one i lovvvvvvvvvve to wear bow ties and there bow ties are one of the most creative things i have ever seen in my life. I bought almost a total of 7 of them already and i cant get enough. This year all my Christmas gifts will be brought from here no dought about it. When you really want to explore a new creative outlet when it comes to clothes and also fashion i highly recommend you come to this app and you open your mind to new possibilities when it comes to clothes and many more things they offer here on this wonderful site, so sammy dress you certainly have my vote on online store of the year because you really did open up my world to new creative ways to fashion. Thank you so much for even being available to me. " i love me some of sammy dress, go back and buy some clothes today.
Order: MM**************
2 remaining items from my order were never shipped! I am still waiting for the other 2 items: ******* * 1,******* * 1. I asked if I can have XL instead of L as their clothes are so small even being L. I am so so so mad with this company.
VERY POOR SERVICE! SHIP MY ITEMS!
Dear Customer,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Sammy Dress offers a great variety of Fun and stylish clothing at a great price. I always check the size chart before buying it and I've always found the right size for me. I totally recommend it.
I missed the function that i ordered the dress for and I am not getting any form of feed back from them... i don't wanna call it but I am still waiting
Dear Del J.
Thank you so much for informing us about your shopping experience.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are always more than willing and glad to fix any issues related to every customer’s order.
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Josslyn
Sammydress Customer Service
http://www.sammydress.com/
Got results after waiting for a few days but could not get any results until I posted a good review. Now I will let you know it was not a good experience!
Dear Denise,
Thank you for your feedback.
Your order has been shipped out on 2016-3-5 and 2016-3-17.
Please check the details information on your parcels on links: http://new.17track.net/en and http://www.myib.com/tracking/.
We have sent you an email with the shipping information and tracking number. You may check the mailbox used to create your Sammydress ( in inbox and spam folder).
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
I used this website for the first time not to long ago and I have been let down by this site big time. I ordered a total of five clothing items. They shipped my package but when I got it only four were in there. I e-mailed them stating that they forgot to send one of my items. When I got a response which was about two days later the person said that item was not in stock but on the website it stated that it was and when my message was read they shipped my missing item almost as if they did it on purpose. They claim to have a 24 hour response time to questions that's a lie and their customer support people aren't even able to answer the question. I said that the item that they never shipped I want a refund on that item because they still have it but then they send it once I sent them a letter. Also they appear to hide hidden costs. The quality of the four items I got are not bad but there are a few defections as in a tear or loose threads and size issues. I measured myself to the point and got myself the correct size using the size chart that was provided on the site but even still two of items are a little bit small not too much but just a bit.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I bought two sets of brushes 24 and was pleasantly surprised with the price / quality received the order quicker than I expected. I recommend the site.
It was crap that is so tiny, it would barely fit children. Lost my money from them. They are crap! Will not refund my items or replace them after they were sent back to them! Just lost my money!
Dear Theresa,
Thank you for notifying us your complaint.
First, I want to offer my sincerest apologies to you for the issue.
As for the size issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Of your complaint.
Ordered 2 bathing suits. They are both the same size but one is 2 sizes smaller than the other. The color is ordered is not what I had purchased. It also took 2 months to receive these bathing suits.
Dear Amanda J.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We're very sorry for your concerns and the issues you have raised.
Please feel free to contact us http://support.sammydress.com/?lang=en, so we can help you
Fix this issue.
It would be very nice of you if you can inform us of your order number, so we can contact you and offer you better solution.
Thank you again for bringing these matters to our attention.
Kind regards,
Sammydress.com
Really so cute site, after i placed an order on this site, i write a wrong address, but when i sent an e-mail to customer service, the guys help me to change it and send the order to me so quickly.
They always ship within the time specified and their products are of great quality! It's a great deal :) Also, they respond quickly and are very nice.
This site is awesome! The clothes are super cute and fit perfect! Everything came fast and looked exactly like the pictures! Will order over and over!
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Dawn,
Thank you for your feedback.
About the payment issue, we need to verify it at first.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/