I placed an order almost 5 months ago and have yet to receive my order. However, they have taken my money. This store is absolutely ridiculous. I have emailed them several times and gotten responses that are not the least bit helpful. And i have recently tried to email them again but the website is not letting me because they are requiring me to sign in and then they are saying they have no record of my account. This is bull $#*!. The only reason this rating has a 1 is because it will not let me choose an option lower than that.
Ordered 2 pair of shoes w/ expedited shipping! Supposed to have received my items in 3-5 days, today... i contacted them because it was supposed to have shipped already. Chatted with kevin only to tell me both my items were out of stock and 1 will not be in stock anymore! So why take my money?!? Told him it wasnt out of stock at the time of my purchase, so how is it that they're out of stock now? That's false advertising! And why was i never notified. He couldnt give me an answer, but kept apologizing and said i can chose another item to replace the out of stock items, i simply asked for a refund. WORST CUSTOMER SERVICE EVER! Cute stuff, but service is HORRIBLE! Doubt i will ever do business with them again!
Thank you for your review, and we are very sorry for all the inconvenient we cased. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Sammydress not only offers a large selection of the latest gadgets, but also aims to keep their price the lowest worldwide. If you find identical gadgets elsewhere which are cheaper than our free shipping prices, you can submit a price
Match request on the product page, and they will price match within 48 hours.
I had such an amazing experience with Sammydress, i was really satisfied with the service so as the shipping
I placed a order with this site. They never even sent it. They gave me a bogus tracking number that didn't exist. I went back and forth with them about a month and a half before I contacted Paypal. Paypal attempted to resolve the dispute and in the end Paypal ended up issuing me my refund. Do not purchase anything from them.
Dear elizabeth,
Thank you for your message.We apologize for the inconvenience caused.
Please reconfirm if you have requested a valid tracking number when you check out for the order.
In this issue, if we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I bought two bandage dresses and not only did they arrive on time but the quality was amazing! I saw these two items in other stores for double the price. I will definitely be shopping at sammydress again :)
I'm getting rather nervous.
I placed my order well over a week ago, and was then asked to email them a copy of my credit card plus my drivers license (which i regrettably did).
I paid extra for shipping yet it still says 'order processing'.
I'm going to give them another week... but im getting nervous.
Will report back when i can.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have prepared for you, and will ship it to you in 3-5 working days, please kindly wait.
I ordered my daughters prom dress from here 3 weeks ago, still haven't received it. I called the number and sent an email and no one has answered me back. My daughters prom is in a week and she spent all of her money on this dress. We need answers. Where is the dress? When will it be shipped to us? Why can't we get a hold of anyone? We just want answers... Customer service is non existent!
8/21/2016 UPDATE*** Sammydress did issue me a refund for the item, they did reach out to me and the issue is resolved. Thank you Sammydress!
Dear Christie,
Thank you for notifying us of your complaint.
To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.sammydress.com/m-article-id-12. Please note that we shipped out your order on date 2016-03-23.
According to the tracking information, it was delivered on date 2016-04-07.
This is totally within the normal shipping time frame by this kind of shipping method.
We have resolved this issue through our support center.
Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your SammyDress account and Click " My Tickets ".
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
As a first time buyer from Sammy Dress, I was exceedingly happy with the outcome of both their product and their delivery/ shipping time. As the item I purchased from the site had arrived within a short amount, it fit perfectly. Although there were some little problems with the outfit, it could be easily fixed and didn't pose as a major problem.
I emailed the company and did not get any satisfaction. I could not find any place on their web site to write about not receiving my order. Absolutely no customer service. Will never use this site again!
Dear Grace,
Thank you for your recent comment.
Can you provide us your order number?
We need to check your order information, and we will figure out a solution for you after we have confirmed the issue.
Looking forward to your reply.
Best Regards
Sammydress Customer Service
On Sammy Dress, it was hard to chose just a few things to purchase because there were so many things I would like to have! The ordering and payment was easy. When I needed to cancel something off my order, the customer service contacted me back quickly. I got my items in the mail pretty quickly and they were exactly as I ordered. I live Sammy Dress and will shop on the website again!
Overview
Sammy Dress has a rating of 3.6 stars from 6,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jordan,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
For the issue you have mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/