I purchased several items and when the clothing arrived they were so big and baggy and out of shape that nobody could have worn them clothes, you could not even take them in to fit as they would be look horrid. I email the same day to ask for a return number and its 2 weeks and I am still waiting for a response from this site.
I orders a pair of shoes and they sent me 3 sizes to big, if I wanted big shoes I would have ordered them in the first place, again waiting for a response to a support question to return the shoes.
This is the worst site I have ever used and I would advice you avoid this site unless you have money to loose or give away.
I ordered 2 hoodies for my daughter for Christmas... didn't get them. Still checking on the tracking number states that it take 1-3 days to process but that was 2 weeks ago. This is my first time ordering from Sammy Dress. Probably my last. I just want to know where my stuff is or get a refund...
Dear Cheryl,
Thank you for your message.
Please note the popular items took more business days to process. Usually, the processing time can affect the dispatch time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
Total delivery time = processing time + shipping time, we need some time for processing, we hope you can understand it.
In order to check your order status, would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
"I recently found Sammydress.com and loved the prices! The merchandise is displayed well and the site is SUPER easy to navigate. Placing an order was easy and the quality of the clothing I ordered was exceptional. Shipping took longer than I expected, but it is being shipped half way around the world in order to reach me. I will be ordering from them again soon, I plan on updating my whole wardrobe!"
"I have made two purchases through Sammy Dress so far. I was disappointed with the first first experience because the item that I ordered turned out to be out of stock. It was super cute and I really wanted this item!
The second purchase was just recently and I'm still waiting to receive my order. I found a sweatshirt at Nordstrom.com for $375 and was then looking at the Sammy Dress web site and found a sweatshirt that looks like a duplicate of the one at Nordstrom's but it's under $10. I hope it arrives and it's as cute as it looks!"
I LOVE this site So cheap and so much to choose from. Shipping is about what is expected for international shipping and actually seemed quicker than expected. Saved in my favorites as I will be shopping here often :)
I do a lot of online shopping and this was the worst site I've come across. It's going on two months since I've ordered my items and there is still nothing. I've sent multiple complaints and called hundreds of times. My complaints are still being processed and every time I call I get this line is busy. This was the worst mistake I made buying off this piece of junk site.
Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your tickets, we have replied to you, please kindly check it and we will solve all the issues for you soon.
Not true to size, order 4 things 2 sizes up still to small try to call them but no answer, one of the blouses is not like the picture at all... I WILL never order from sammy anymore I want my money back
Dear Violeta,
Thank you for your message.We wish to apologize for this inconvenience.
Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the size, while we try our best to offer the accurate size chart for customers to refer to. Please kindly note 1 inch = 2.54 cm.
We need to verify the issue at first.
Would you tell us your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
After waiting weeks to get a valid tracking number, the product that I ordered ended up in South Korea instead of the United States of America. My only saving grace was that I received a refund because I utilized PayPal. I will never see my sweater and I will refuse to order any additional clothing or items from this particular vendor. I do not recommend ordering from them.
Dear Elizabeth,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
About the delivery issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
I order 24 items in 2 separate orders and I couldn't be more pleased! When I found their website and saw their prices, I thought it was too good to be true and that there must be some catch. Fortunately, I was pleasantly surprised to find no catch at all. Their sizing guide was so helpful and for the first time ever online, everything I ordered fit perfectly. I was able to get several pairs of nice dress pants, tons of great quality blouses and tees, an assortment of midi and maxi dresses, and all kinds of jewelry to match. I paid right under $200 for all of this, shipping and all! I would of spent five times that amount anywhere else. I will def shop on their website again and recommend it to everyone!
I ordered $70 worth of items on May 16th. I have asked several times about a shipping number and they supplied a shipping number that can not be tracked! I have sent several emails, filled out a form on the "support center" tab (which by the way only works sometimes), and called the US phone number which is busy... go figure! I want to know when I will receive my items. If not, I will definitely be contacting Pay Pal to cancel. A complete scam... buyers be warned!
Overview
Sammy Dress has a rating of 3.6 stars from 6,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear summer h.
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We kindly suggest every customer refer to the Size Chart before they order.
We really appreciate that you could forward us your order number
Please feel free to contact us http://support.sammydress.com/?lang=en
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/