I received my order and every single item was a piece of junk. I received things I did not order 2 of the same item which I did not order. 8 items were crammed into a bag that would normally hold 1 maybe two items. The material and workmanship was pure junk. Uneven seams, major puckering. Items I did order were not even close to what was shown. One dress, which was not tight, did not even cover my butt. I mean I expected short, but unless you are about 4 foot tall, this would never be called a dress. I will never order from them again. This does not allow zero stars, but that's what I would give them.
I received 2 more items. Sammy said to refer to the size chart, which I did. These 2 tops are HUGH and again very poor workmanship. I am throwing the whole mess away. It's not even worth donating. I have two more tops coming from this order. I wish I had just ordered 1 item - it would have prevented any more.
I just recently purchased from sammydresses. It was very easy to navigate around the site, as well as checkout. My items came faster then expected. When I received my items they were perfect just like the images. The only down fall was one of my items was on back order. I wrote to them and they got back to me within less then 24 hours. I was impressed. They ended up refunding my money so I did not have to wait for the item to come in. It was so easy! No hassle at all. I will definitely be shopping here again!
I am tickled I found Sammy Dress. I have purchased so many things. Their items have always been well made and appear just like they say. The customer service is always a step ahead of you. They actually read your comments and contact you if you say "it's a little short", or "fits a little tight", they contact me and want to know if you need anything done. Like exchange or refund. I will continue to buy most of my wardrobe from Sammy Dress. My wish list is full!
I heard a lot of mixed reviews about sammydress and decided to try them out. One of my items arrived damaged but all I had to do was write them telling them what had happened with a picture for proof and I got points towards money off my next purchase. The rest of my items were fine and look just like the pictures. Some of the material is a little on the thin side but that's great for summer when it's so hot out.
From the time i was introduce to sammy dress.com, my closet has grown. Love the options and the sevice is not that bad. I believe they can work on their shipping fees, but besides that i will keep coming back
I wish I read all the reviews before ordering. Ordered 3 items, only 2 items in the package arrived after 5 weeks of waiting. One item is sooooo small will fit to my 6 year old niece. No tracking. Still waiting for the other one to arrive. This is the first time I gave bad reviews to my online shopping. It's a ripped off I should say.
Dear Emma,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I'm glad I went with my instinct to get a Large because it fits just right. I was skeptical about the pricing and if the material would be cheap but it came out perfect! Only complaint I have is how long it took to be shipped and I'm so glad I ordered it in such advance that I don't have to stress anymore. I will order again from sammydress in hopes this shipment will get here promptly for a party.
Clothes came faster than expected but all three of the things that I bought were made with cheap material. They don't look like they do on the website. One of the dresses I got, felt like it was made out of the throw away tablecloths you can buy at the dollar store. Tried to write a review on their site and it never was posted. I would send everything back but with the shipping it wasn't worth it.
Dear Aliyah,
Let us start by apologizing personally for your experience. We really want to work with you to make this right.
For the issue you have mentioned.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I have ordered many things from SammyDress, and am usually satisfied with what comes. The items are sometimes photographed extremely well, so when they come they are a little bit of a disappointment. Shipping is almost always longer than you expect. Still, the items for sale are very low prices, especially the jewelry! I love shopping here for the jewelry. There are a lot of hidden gems.
I ordered an item 2 weeks ago and paid nearly 30 dollar's for 3 day shipping. I received an email 3 days later saying my item has shipped. Pull the tracking info and dhl says they never even got my package. Contact sammy dress customer service's and they assure my item has been shipped. 4 days later I receive another email with a new tracking number that says my item is still in Hong kong (on the day it's supposed to arrive mind you). Ruined my Christmas for my wife and I still don't know where my package is that now has 2 tracking numbers sitting in China somewhere. Can't get a hold of customer service now and Christmas is in 2 days. Do not order from these scam artists. I am filling fraud charges and complaints with the BBB. And I will be reporting to the fbi for overseas fraud and my local police for theft. My advice run as far away from this company as possible and do not submit funds to these crooks.
Dear Shaune,
Thank your for your message.
We regret any inconvenience or frustration that your experience has caused you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you for your support and patience. Sammydress Customer Service
http://www.sammydress.com/
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear A B.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The clothing sell on our site are Asian Size and we kindly suggest every customer refer to the Size Chart before they order.
If you could get back to us, we are always glad to help http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/