I'm very happy and satisfied with the quality and the price of the articles that this site provides. The customer service is very good and extremely helpful. I got all my products on time as they mentioned. In all this s one of the best sites to shop from! :)
I purchased my items back on Oct. 13,2015 and my bank account on that day was charged $143.20 today I received an email stating my bank was overdrawn on June 15,2016 from Sammy dress for the same amount of $143.20 and Ive only ordered that once in Oct. 2015. I spoke to someone through the chat and they are denying I was charged twice but my bank statement clearly shows I was. They are refusing fix this. I will never buy through them again or recommend anyone else to. If this had not happened I was satisfied with my purchases and would recommend them to friends and family. But now they have charged me twice for the same items and are costing me overdraft fees daily.
I had a wonderful experience with sammydress. They have tons of products that you can't find other places. I was able to purchase some gifts for the holidays that suited everyone's different styles.The best part was that the prices were so great that I was able to purchase quite a few items with money to spare. You also receive points for your purchases and other things that you can use on your orders. If you do have any problems getting your product, customer service will gladly help you out. It also doesn't take them too long to respond to any issues that you have.
This is quite honestly the worst online shopping experience I have ever had. I ordered more than 100$ worth of merchandise. I received only one package which was poor quality (which I did expect) but that was missing an item. I have never received the second packaged that my credit card has been charged for. There is no way to contact the company. The number provided goes to a personal voicemail. This is a fake business number. It is fraudulent and quite frankly theft at this point. The website now states I have never ordered from them. I registered and ordered and it showed for the past month. They have deleted me entirely. This should be reported to the better business bureau and the authorities really. This is an online scam. You will loose your money.
Dear Samara,
Thank you for your message.
Please kindly note that we always reply messages within 24 hours.
We are regretful that the product did not meet your expectation.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number Missh1235793hi you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I ordered the men's XXL bomber jacket based on their sizing chart of 44". The tape measure to the jacket was 17" across. Fit my 10 year old boy! Plus the shirt did not come either. I have emailed them asking for my money back and will send coat back. Will update what I get back. Please listen to the reviews as it pertains to the god aweful sizing.
Dear Damon,
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
Here is our warranty terms and policy about size warranty link: http://www.sammydress.com/m-article-id-16.htm
Would you please send me the order number to solve your problem for you?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I have had nothing but positive experiences with Sammydress. All of my orders have shipped and arrived a lot sooner than they quote and everything looks just like it does in the pictures. I love that I am able to post customer pictures on their website also, because then I am able to show other consumers what it looks like on average women and not just beautiful models! :)
Great website to order from. I would continue to order from them. The prices are perfect and I get numerous amounts of compliments on the things I order from Sammy Dress. They respond to me anytime I have a question. Every experience I have had with them about was great. My items come in and look just as they do online no surprises just the way expect.
I made two orders to SammyDress in Mid December for my daughter's birthday. Not only did I not receive the order in time for her birthday, I am still waiting after more than 6 weeks! They say the order was sent out, but where is it? There is no tracking information available. I have since requested a refund for my orders. Tired of waiting for an order I no longer need. If you would like to receive your order in a timely manner, I do NOT recommend this site!
Dear Patty,
Thank you for your recent message.We apologize for this inconvenience.
About the delivery issue, we are here to assist you to check the detail information.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I do not see how many people have mishaps with Sammy Dress, seeing as it is a really good website. I'm fairly new to the site, and I absolutely love it. It is expected to recieve shipments late, due to the fact that it is overseas. Other than that, this website is amazing, there are such good quality products for a very reasonable price. They always have the cutest clothing and accessories. I recommend this website to anyone who wants the latest fashion trends for a very affordable price!
It was easy to shop on Sammy Dress and they have a plethora of options. I purchased three swimsuits for an upcoming beach trip. The processing took approximately three days and my order has arrived within a week (expedited shipping). I am in love with my selection and received tons of compliments on my trip! I had one issue with the fit of one of the items received, however, Sammy Dress' customer service resolved the issue for me! Hesitant at first to order from the website, but soooo glad I did. I will most certainly use this site again.
Overview
Sammy Dress has a rating of 3.6 stars from 6,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear sarah c,
Thank you for your message.
We never will charge more than the customer should pay. As for the order, would you please kindly go to your local bank to check the payment details? We will check the issue for you.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/