SammyDress was my first online shopping site. I was bit worried at the beginning cause of online frauds. But eventually it faded away when I received my packages with less than expected time and it feels like surprise! Of course the high quality of the products were impressed me. This is a better way of purchasing goods rather than a hectic shopping methods. Then I began to purchase from sammydress and few other online shopping sites, but I fully comfortable with sammydress since, I know they send my purchased items as I expected. They provide an image of parcel to be shipped out before to its destination. So I can trust that my package is on its way. I am absolutely satisfy with shopping with sammydress and what more a customer can expect from a buyer than this?
I placed a 183.00 order on Dec 10, paid 40 extra dollars for Expedia shipping (which should be 3-5 days) and still have not received any information on it's whereabouts and the site says it's still processing. I have filled out 2 tickets in request for information and still have not heard back from anyone. I call the number on the site and it's busy all day. Live chat is never available. I'm getting frustrated as I have ordered all my wife's Christmas presents off this site. Christmas is 1 week away and I'm worried my order isn't going to make it here in time. Merry Christmas Sammy dress, you have let me down:(
My order number is MS**************
I ordered two tops. One came in and looked nothing like the picture and was way too small. Material it was made of was very poor. The other shirt has still not come in and it has been 43 days since they shipped it. But... they said it might take up to 45 days of shipping. Really?
Dear Nancy,
Thank you for your valuable feedback. We want to offer my sincerest apologies to you for the issue.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Please don’t worry, you can tell us your order number so that we can check and give you a better solution ASAP for you.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Sammydress Customer Service
This is a horrible sight I bought a single pair of pants weeks ago. And I haven't received a password that works for the sight. I've had to message multiple times about the same thing. The tracking number I had to pay extra for doesn't work with any type of sight or carrier I was told it was through. This is just a horrible way to have a business work.
Dear Lindsey B.
We're extremely grateful for your constructive feedback.
Please feel free to submit a ticket here http://support.sammydress.com/?lang=en,
You can forward us your email address which you use to register the account, so wecan
Help you reset a passcode.
We are terribly sorry for not keeping you informed of the order status since you
Lost your passcode.
Thanks again, if you will go and get in touch with us, please kindly click in
http://support.sammydress.com/?lang=en
Kind regards
Josslyn
Sammydress Customer Service
http://www.sammydress.com/
I understood what I was buying and the time frame. But I would like better response to my concerns than a ready made reply that says " do not reply back". I just would like an update of where my package is at. Even not paying for tracking which with most delivery is no charge. I should at least get a personal response. I hope to get my order before 25 days is here. I have already receive to other package from other site coming from China that I ordered a week after ordering from Sammydresses. It is a shame that you do not provide quicker service or use a carrier that has better standards than the one you use. 25 days is a long time and we are in need today type life. Please hurry with my order.
Dear Steve，
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Ordered 2 wigs sent one wrong one. They are very cheap look terrible
Contacted customer service several times before I got my order no response finally 1 week later they emailed my and said they would contact Customer service, I said Customer service who the hell are you? Your Customer service?
I'll Never buy from them again
Dear Kathy,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the quality issue, we need to verify it at first.
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Sammy dress has one of the most diverse lines of products to choose from and sells them all for cheap price. Their clothing is beautiful and considering its coming from another country, the shipping is definitely reasonable and worth the wait. The customer service is also very kind and responsive.
I have purchased three bathing suits and three tops. I was not satisfied with the one top due to the very light material however, I am greatly satisfied with my other purchases. Think the prices and shipping is a great price, considering I am a college student interested in getting the new trends for a cheaper cost.
I ordered three items and only got one and it was the wrong color. I will never, never, never go to this website again. Please do your research before ordering from them. This company does not deserve a one star. A one is just too good for them. Please beware!
Dear Su,
Thank you for your message.We are sorry for the inconvenience caused.
Please kindly confirm if the product has stated color randomly.
In order to verify it, please kindly offer your order number so that we can check it for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
The prices are really great, and there is a huge selection of clothes and beauty products that makes me want to open a little fashion store in Sweden! There is a pretty long wait for processing and shipping though, so as long as you don't need the items right away, you can get a really great deal.
Overview
Sammy Dress has a rating of 3.6 stars from 6,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.