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Sammy Dress
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Sammy Dress

sammydress.com
Utah
1 review
0 helpful votes
Follow Bri A.
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Cute clothes and good prices, only problem is sometimes you have to wait a bit for your package and their tracking number often times doesnt work.
I recieved my order, and it was great. Waiting on my new one, which I believe comes tomorrow.
One other note, using coupon codes doesn't always change the price like it says it does when you finally check out. Haven't brought that up to costumer service yet though.
Other than that, I enjoy their site and have been satisfied so far.

Date of experience: November 24, 2013
Belgium
1 review
2 helpful votes
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I ordered 15 articles, payed with visa at advance, they said everything was shipped. The package only included only 7 items. So I paid way too much (also shipping costs) I contacted customer service, filled in a complain, they promiss answer withing 24 hours, it has been already 3 days ago... no answer yet. I've choosen delivery within 5-7 days an paid extra for it, items only arrived after 3 weeks, and then still only half of it. Nobody take the effort to tell me what happened with the rest of the items. DHL is saying there is no other package on his way. At their website when I log in, they say everything has been shipped at the same time... I'm getting worried here! I think I've lost over the 100 euros!

Date of experience: December 11, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Cindy,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Pennsylvania
1 review
4 helpful votes
Follow shaunta c.
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Some of you customers must be getting paid by sammy dress to say nice things about their web site. Smh. Because you can never get hold of a live representative. The number they have posted on their website is always busy. And they are so slow with responding to your email. And give fake tracking numbers. I will.not visit their website eber again nor will i refer anyone to check out their website. Glad i was able to get my money back. And still don't know where the product i ordered iscat. Please stop lying for them and speak the truth about sammy dress.

Date of experience: December 17, 2014
Ohio
1 review
4 helpful votes
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Extremely poor service
January 5, 2016

I placed a Christmas order Dec. 12th (3 weeks ago). Jan. 2nd it is still not here and the China Post surface mail tracking number says it is not a valid number. Sammydress is now telling me it takes up to 45 days! Working with Pay Pal to get my money back. Taking forever for that as well. I highly recommend staying away from this merchant.

Date of experience: January 2, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Mary,
I want to start by thanking you for notifying us about the issue.
Please make sure that you have purchased a tracking number when you checked out for your order.
In order to resolve the delivery issue, would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

California
1 review
3 helpful votes
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The clothing are not so cheap because it is over stock quality items they are cheap knockoffs made with plastic looking "fabric" then when I tried to return them I was given these three options. Pay to return to china, wait 3 months for refund or get $3.00 refunded to my card. It's a scam!

Here are several options we could provide to you for solving your problems:
1. If you want to return the 2 items you need to pay the shipping costs by yourself and then we could refund you the item price of $18.02.

2. We could refund 3 USD to your pay-pal account/credit card or 4 USD to your Sammy Wallet as the compensation.

3. We could give you a 5 USD of points or cash coupon as the compensation.

Date of experience: July 22, 2015
South Carolina
1 review
0 helpful votes
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I definitely have become more and more into online shopping since I found SammyDress. The prices are low, the styles are plentiful, and the ease of navigation is pretty smooth. Although the products may not be the highest quality, you get what you pay for and receive a great price for it. I have not run into any major upsets. The only problem I have had is a missing product with one of my orders. If you need it now, and you really want it, search elsewhere. Otherwise, if you have some money and time to spare, check out SammyDress. You be the judge.

Date of experience: July 23, 2015
Canada
1 review
1 helpful vote
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Order number MM**************. I am completely appalled by this website. I made my order on January 27th and have submitted 24th complaints and still have not received a response... yet during this time frame I see "Sammy dress" representatives commenting on these reviews... maybe you should respond to your help desk tickets first and also actually ship orders once they are paid for... I would seriously like to see this company's litigation. Worst service ever.

Date of experience: February 12, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have solved all the issues for you, please kindly check your account about this.

Delaware
1 review
0 helpful votes
Follow Mandi S.
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I placed an order for a coat listed as in stock. Thirteen days later I followed up on the shipping since it hadn't arrived yet. Customer service said they ran out of them and wouldn't be restocked for another 18 days. That's over a month for processing time! They weren't going to inform me either, even though they are clearly way beyond the processing times stated on their site. I've requested a refund.

Date of experience: November 29, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear Mandi,

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number so that we can check and give you a better solution, OK?
Please don’t worry, if we can’t ship out your order, we must refund to you.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Sammydress Customer Service

Nevada
7 reviews
23 helpful votes
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Me gusta (:
March 27, 2015

I am really enjoying SammyDress. I have placed my 3rd order with them today and they've all just been this month. I was nervous at first after reading hundreds of negative comments but I'm loving it! I receive my orders fast and they're accurate. Costumer service is awesome too! If things keep going this good they'll have a very loyal costumer here. Thanks SammyDress! (:

Date of experience: March 24, 2015
Arkansas
1 review
3 helpful votes
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Addicted to Sammydress.com
November 4, 2015

I purchased the bleach washed leggings and I love them. For size reference I am 5'1 and 170lbs. I was nervous about the shipping but I received my tracking number from them when my order shipped and immediately was able to track my package and received it a week later! I am very pleased and will be ordering again! I would recommend this site to all my family and friends!

Date of experience: October 30, 2015
New Zealand
1 review
0 helpful votes
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I really love sammydress
November 7, 2014

I really love sammydress. I always check up on what's new they have and every time, I get amazed at the clothes, shoes, jewelry etc they have. It's so cool and cheap (that's what I love the most) Everything is at good quality. Sammydress is one site that I go to. I have loved everything that I have brought off this website.

Date of experience: November 4, 2014
California
1 review
0 helpful votes
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Smh, I hate that we all had this same experience with this site. I order on Dec. 9 & like a fool ordered again on Dec. 12 ( have not reading the reviews) like they told you all that my items we're Shipped which you all know is a lie! Sammy dress I just want my things! Please send them.
My email is *******@yahoo.com

Date of experience: December 18, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your orders, we have sent you an email, please kindly check it and we will solve all the issues for you soon.

Florida
1 review
2 helpful votes
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Worst customer service
December 12, 2015

If I could give this website 0 stars, I would. I ordered 4 items from them and paid $21 of shipping to have them delivered fast; surprisingly they arrived on time, but they did not fit me. The purse I purchased looked nothing like the picture. I emailed them twice asking for a refund and they still have not emailed back. I was not able to get them on the phone. Worst purchase and worst customer service I have experienced shopping online. NEVER AGAIN. DO NOT BUY FROM THEM. The phone number they have on their website related to support center or customer service does not work.

Date of experience: December 9, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Laura,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
I hope this message finds you well.
Sammydress Customer Service
http://www.sammydress.com/

Australia
1 review
1 helpful vote
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I've done a couple order with Sammy dress and i really love the shirts that i bought. Sammydress is a good fashion shop and their products are so good. The service and delivery are also great. The price is so cheap compare to other online shop that i ordered from before. I will continue to shop later with Sammy dress. Love it!

Date of experience: September 23, 2014
GB
1 review
0 helpful votes
Follow mercy a.
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I ordered staffs like jeweleries and clothes worth £96 nearly 6 months ago M************** i did live chat to them about it- at first they claim some things i ordered was out of stock, then after a few weeks again, they claimed i should give them more time. I have received half of the order and the rest have vanished. Is like no one knows and thy seems not to bother about it. Like i just picked the money for paying to those order from the tree. I sent i ticket, i did not get a reply. I chat again and again on the live chat they claimed they deliver and half of my orders i did not received. The delivery periods take so long and i wish more people report this website so that the can close it down in the UK THROUGH watchdog

Date of experience: February 14, 2014
sammydress h. Sammy Dress Rep
over a year old

I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have sent you an email, please kindly check it, and we will solve all the issues for you soon.

GB
1 review
0 helpful votes
Follow farkha a.
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Sammy dress has the best fashion clothes. The clothes are excellent value for money. The customer service from the staff is excellent as they always respond back to your within one working day. The items are delivered within one week.and i choose the 7-25 day delivery service. I reccomend this site as they have the best coats and jackets as well.as dresses.

Date of experience: July 26, 2015
Sri Lanka
1 review
1 helpful vote
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Hi,
November 19, 2013

Hi,

My order no is M**************. I bought a Sweet Style Scoop Neck Long Sleeves Rose Shape Design Voile Splicing Chiffon Blouse.

It looks really beautiful same as its seen on the site. Very feminine looking sweet blouse.

I love Sammy dress & its beautiful collections of products and their good customer service.

From what I have ordered up-to now I can say that the quality of their products are always good.

Shopping at Sammy Dress is so easy since they provide all the product details with almost accurate measurements.

Shopping at Sammy Dress is like a dream came true!

Well done Sammy Dress!

Thank you so much:)

With all the best wishes
Rasika

Date of experience: November 19, 2013
Washington
1 review
3 helpful votes
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Overall good experience
August 29, 2015

I recently ordered two bikinis from sammydress and overall satisfied with my purchase. One of the bikinis i ordered was perfect. It was Just as pictured the color and all and amazing quality! But the other one was a little different than the picture and a little small. They said they would refund me for it but i haven't received my refund yet. Overall good communication. Shipping is pretty slow.

Date of experience: August 25, 2015
Nebraska
1 review
5 helpful votes
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Good Service
March 19, 2016

This was my first time ordering from SamyDress, and I was skeptical about the sizing and quality. I had ordered two swimsuits, one for me and one for a friend. My swimsuit arrived within the 7-25 business days. When I didn't receive my friends swimsuit, I wrote a ticket to see what happened. They had great customer service, and helped resolve the issue. The only sizing issue was needing to size up, but if you read the measurements, you should be fine. My issue was the cups on the swimsuit were too big for my chest.

Date of experience: March 16, 2016
GB
2 reviews
10 helpful votes
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I have had awful treatment from SammyDress. This company are a joke. I placed one order but the two other items I wanted to "save for later" appeared on the order form as well. I cancelled the save for later items and paid for two items that I wanted.
Sammydress have sent me numerous emails none of which have helped me. My original order has been cancelled for no reason. They have my money which I doubt I will ever see again. Awful company, awful customer service just terrible all round. Will never deal with them again after I get my refund. Do not get involved with these people.

Joyce Ince

*******@aol.com

Sammy Dress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Joyce,
Thank you for your recent message. We wish to apologize for this inconvenience.
We have checked the detail information and we canceled your order as you requested.
Please kindly log in your account to check your ticket record and the communication with us to reconfirm.
In order to resolve the issue in a better way, please kindly keep in touch with us.We would try our best to assist you.
We are looking forward to hearing from you soon!
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313