I ordered at the beginning of October, 4 pieces of clothing and two pairs of shoes, I know that generally since it's coming from so far away if I got regular shipping it would take too long, so I got the fast shipping (3-7 days). I got a message that my order has shipped, but noticed it was only the four pieces of clothing and not any of the pairs of shoes, I never got a notification why, they weren't sold out when I paid for them and they surely didn't have any problem taking my money. I finally got a notification one of the two pairs of shoes shipped but they shipped it regular shipping and not the fast shipping which I paid more for, & I still have no idea about the last pair of shoes. I've had a complaint ticket open for a week with no response.
Packages are delivered safe and undamaged, takes couple weeks to recieve your merchandise but you have to keep in mind that youre ordering from overseas. Sizes run small due to the sizes being asian. Just order up a size or two. I have ordered a few times from sammydress with no problems.
Like every buyers there was a lot hesitation because some of the reviews but finally gave it a try I was so surprise when I got it! The quality is great and I will buy more items in the future! Ladies and gentlemen sammydress is real and they respond within 24 hours based on my experienced! And here is a tip if you want the shipping to get it quicker upgrade the shipping I only use the flat rate which was the lowest and I got it within 3weeks I think it's awesome knowing its from a different country! Happy shopping!
I purchased a layered necklace for a very, very reasonable price since it has a free shipping offer. Although the necklace is not yellow gold as shown in the website, it is still pretty. I already knew that it is antique gold because of the helpful reviews and photos sent by customers.
The necklace is of good quality and I love it. Its a steal!
Items can become expensive because of the shipping rates. Sometimes shipping is almost the same price as the item. So choose free shipping items. I hope that sammydress will lower their shipping especially if customers are buying multiple items.
I love shopping online but this is my 1st purchase coming from out of the U.S. When I first scrolled the website I was hesitant to order but at such good price I couldn't pass the deal up. The quality of the bathing suit is excellent and is exactly true to size. What shocked me the most was the speed in which my order was placed and shipped. I received It in a week; which was alot quicker than local retailers I have previously ordered from.
Although there are many supposed five star reviews here... I think it is important to read the detailed negative reviews. Many people have had the exact same issues leading me to believe the nice reviews are part of the scam. Also, notice how unprofessional the responses [from sammydress.com] are improper English and say the same thing to each person no matter what someones issue was. A well run business wouldn't hire a representative that cannot properly communicate with their customers. Don't fall for it, people.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave me more information of your order, we will check it and gave you a solution soon.
I thought I would try this website out despite its bad reviews, oh I was wrong! Ordered 8 necklaces and only received one! And it happen to be the cheapest one out of the bunch, sent a ticket in and still no response! So dissappointed :( Hopefully someone can help and get my other necklaces shipped please! Won't buy again if I don't receive all of my order, spent over $50! TicketID: T*******012
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we shipped the other items in another package, the tracking number is LN246677748CN, please kindly wait.
Ordered clothing over three months ago, paid for order in full via BankCard, yet to receive merchandise. Have emailed over 50 times, called Customer Relations Center at number published... Busy signal or no answer or the number doesn't have any relationship to SammyDress.com. Have filled out numerous forms for refund or shipment of paid for merchandise. Contract San Bernadino Sheriff Department, or California Department of Mail Fraud or any and all that you can to get across that you have been defrauded of MONEY by SammyDress.com! If enough people insist on investigation of sammydress.com, something will eventually be done to look into the fraudulent activities by Sammy's reds.com
Dear Philip,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I have a great experience buying from this site the dresses i purchase where what i expect and the shipping considering that im in the other side of the world was fine about a moth i definitely will buy again from sammydress.com
I paid for standard shipping on a dress and belt on the 28 of November 2015 standard shipping means 3to7 business days. Still waiting for my belt never shopping at this store again. False advertising is what this company does. Never again
Dear Adrienne,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Do NOT waste your money on these clothes. The prices are appealing, but you GET what you PAY FOR. The clothing is thin - like see-through thin. There are threads hanging off almost all of the items I received. And an XL - ha ha - most of these items wouldn't fit people I know that are a size 6. I will NEVER shop with them again. I suggest you don't either!
Dear BLee,
Thank you for your message.We regret things did not work well for you.
About the size, while we try our best to offer the accurate size chart for customers to refer to. Please kindly note 1 inch = 2.54 cm.
About the quality issue, we need to check the detail information to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Sammydress deserves 0 stars! I ordered a Christmas sweater on November 8th and it still hasn't arrived. It's now December 31st! I've been in contact with two different sales rep online on various occasions and they refuse to give me a refund. I was told it's been shipped, however they do not provide a tracking number. I've tried to call their customer service number also, but it's a busy tone. This place is obviously a SCAM! Buyer Beware!
Dear Candice,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
Please kindly note that the tracking number is offered by the shipping company and it is an option for customers to trace the status of the shipment.And it is charged by the courier company.
Please kindly confirm if you have purchased one when you checked out for this order.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
With all honesty I wish I would've read the reviews before I ordered from sammydress! I placed an order about 3weeks ago and nothing. And it's only a pair of heels, how long can it really take? I keep checking the tracking number and it's at the same place as it was two weeks ago makes no sense. And all those reviews with 5stars isn't even legit you could just tell how exaggerated the review is that is not even believable anymore, speaking from personal experience. I've tried calling their customer service and the phone just rings forever! Very unprofessional. If you don't want money just taken from you I highly recommend DO NOT DO NOT! Order here!
"I have made two orders so far. I love all the dresses I have received and love the sparkly shoes. Orders come through fast and the clothes are not just amazing but they are also at a great price. Thank you Sammydress!"
Bought several outfits, accessories, make-up kits and jewelry. Quality always exceded my expectations, prices are incredibly low, shipping fees are low as well or downright free shipping. Tracking an order is easy, packaging is good and the items get to you in good condition.
To garantee a good shopping experience, make sure you verify the sizing chart on every item, or you may end up disapointed (some items are made smaller than others).
Customer service is quick, helpful.
Trustworthy shopping service with the best prices and selection I've found.
I warmly recommend to everyone and buy there regularly.
I ordered my jewelry April 16,2014, and I haven't received it yet. Wondering how long it is going to take to get my order. It says shipped out but I don't know when y'all shipped it, there's no details. Please help! Ms**************
Thank you for your review, and we are very sorry for all the inconvenient we cased. Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
I have ordered from SammyDress several times so far and have been very pleased with my items. I am 5 foot and wear a size "medium" but being their sizes run very small, I just order an XLarge and it fits fine. Most of the material is lightweight but that is what I like. It is well worth the money. The jewelry is outstanding for the price and every piece has been worth what I paid. They give incentives (S points) and points for feedback and that is terrific. I have had no problem with this company and enjoy shopping with them. Shipping is well within reason considering the distance the items are shipped from. I will continue to shop and enjoy their products.
If you love to shop online this is the perfect app to do so! Its perfect for me, and the quality is good. The orders I have ordered so far have not failed me yet. Exactly what you see is exactly what you'll receive. And the costumer service is amazing as well they're always answering your questions on time and a friendly manner.
I cannot recommend SammyDress enough. Their services are reliable, and their products are fashionable, and of excellent quality. I love shopping there, their prices are really great and far better than any high street shop. Their size guide is always accurate too.
Hi my name is Maria I'm from Aruba and i want to tell you my experience with this website. Thanks to my friend Luisa that order from this website. When i open the website i just love it is so many things very low price it is just amazing. I order already like 4 times i receive everything is very good quality i extremely recommend to everyone to buy at sammydress.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Breanna,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/