I orderd on November 29th and my order STILL hasn't shipped and I'm sure that it will be shipped normally even though I paid for expedited shipping. Shipping overseas takes forever so god knows when I will actually receive this order. No one has responded to my complaints and no one is telling me how long it will take. Do NOT buy from here. This is a waste of money and time.
This is a bunch of bull mess why taking people money and not sending the item.? Were is my order Ls*******c what in the world kind of company is this very very bad company to deal with run from this company!¡!
Dear Jean,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
We ordered 9 items of dresses and Lingerie from sammydress. Eight items were nice but one item of Lingerie was partially shipped. We asked sammydress to correct the situation. They said "sorry but no". We will NOT order from them again.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations. I want to extend my sincere apologies for the problems you have experienced.
I have been sent an e-mail to you, for the damaged or wrong item, we can arrange the resend or refund. Please check your account and reply the e-mail, hope we can solve this issue soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
It seems like a lot of people have issues with Sammydress, but that wasn't the case for me. I ordered three tops, a skirt and some jewelry and I got everything that I ordered. It all fit and was the same as the picture. A couple of the tops had a bunch of long thread coming from the stitching which was annoying cause I had to cut all of those. But other than that it all was pretty good. I would shop here again. Also it was nice cause I saved like an extra $20 with this promo code I found at http://couponcause.com/stores/sammy-dress/
I ordered some point toe red pumps from sammydress.com, I paid extra for expedited shipping and I got my shoes 7 days later. The shoes are very cute and I really like them. I'll be ordering more from sammydress.com very soon
"Hello, my nickname in Sammy Dress is Himeko
I´ve ordered a few things, took a week to send my package, but i ordered a flat rat shipping, it took so long and unfortunately i don´t pay a tracking number, but finally i received my package with all my products. I like all, i will buy again, now i know that i prefer the standard shipping. "
After some failed attempts to purchase stuff online, where the shipment went wrong or there were complications in the payment, SammyDress was the first clean experience for me purchasing on the internet. It was straight forward to pay and track the packages to my country and home, as I watched the warehouse changes and the date the package arriving at the airport, etc. The products were better than I expected from a quality point of view (I imagined the cloth was ordinary given the offered price, but no) and I got my girlfriend and myself super happy with the stuff we got. Also, when I had doubts, their customer support responded my questions in a timely manner; I was so happy to see they paid attention to me (you do not get answers that fast everywhere), and now I am purchasing on SammyDress every time I see a product I like :)
I recently bought a red romper from Sammydress and I really like it. The quality of the item: color, texture, etc. is true to their advertisement and the price is very affordable. In addition the shipping time was very reasonable and the item arrived in excellent condition. I plan to shop with them again in the future.
So I am updating this because they responded to my review acting they actually care. I been emailing back on forth with them and I realize I bought 3 shirts and they said that one was out of stock and was not going to replace so they send 2 shirts but they charge me for 3 shirts and I didn't any shirts. I send them an email on the 19th of NOV. And no response. I spent 35 dollars and they only refund me 11 dollars. I also bought the shipping insurance and that has no use since my shipment was lost and apparently the shipping insurance they offer it does cover the items.
I order 3 shirts and i was told it was going to take about 3 to 4 weeks so i was willing to wait but my shirt never came. I wait 2 months and nothing. And now to top it off i dont even get my money back i could only get a credit on my account. This website is horrible and they dont take any accountability on the package the send you.
Dear Carlos,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
For the issue you have mentioned.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
"Im going to be completely honest. I have 3 points is like to make.
1. I use the app and the layout is fantastic and so easy to use and order off of. It makes shopping a breeze.
2. Shipping was very fast. I had 2 orders, one I chose flat rate shipping and my order arrived within a week. My second order I chose express shipping and my order was here in 4 days. The tracking number worked great and I had no problems. The customer service was fantastic.
3. All the items I received were great quality for the price. They all came wrapped up nicely and were packaged very neatly. I was very pleased with everything I had purchased.
All in all, I truthfully recommend sammydress.com and I will definitely be purchasing from here again very soon!
Thank you sammydress!"
The sizes aren't even CLOSE to what they say they are. My daughter is an xs and even the medium's and large's that I ordered didn't even fit her. The shoe's and especially the bathing suits were completely off and made absolutely NO sense. The taxes and the charges I had to pay when they got to my door didn't even make the clothes worth it. From quality to sizing to cost, this was a total waste of money and time. STAY AWAY!
Dear Leah,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you please give us your order number first so that we can resolve this problem for you?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Customer Service
Sammy Dress has been a reliable and trustworthy site for me to purchase inexpensive goods. Everything i received has been represented properly by their photos and their size harts haven't done wrong by me. I will continue to ship at Sammy dress for more items in the future.
Excellent service, the products you buy are just the photos all came in good condition and packed well, shipping was good and go four orders I do and always and received the product, payment is very eas, customer service is very good, safe buy any of sammydress again
I litteraly in love with this site! I ordered two necklace and a blouse and I'm very happy because they are perfect! Better than I ever expected. The price are very affordable and the quality in very good! I already made another order and look forward to receiving it! In conclusion, I recommend it to everyone!
I was first skeptical about ordering from Sammy Dress, however I decided to order anyway because I saw a review from someone on youtube who I figured I trust, because I watch their beauty and hair care tips all the time. I took a shot and ordered 1 item to be safe. The date that I ordered my item was 9/11/14 I received an email that my order has been shipped on 9/19/14 I have yet to receive it. I checked the tracking number per DHL website it was sent via DHL. I checked DHL's website today they have no record of the tracking number. I feel as though sammydress.com is a scam or it takes month for it to be sent to you. I would not recommend sammydress.com to anyone if it is too good run far away. I would rather shop elsewhere than here.
Ever since I have placed my order on the 16th of February 2014, paid same time, cant trace my items
They dont answer their phone and their website does not give an option to logde a complainvas they claim(contact us)
I paid for insurance and to get my stuff faster. Please give me a number that is working not this *******508
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please kindly check it, and we will solve all the issues for you soon.
I would not trust this site! I ordered from them on September 25th, 2013 & today is now November 17th & I still haven't received my package! I submitted a trouble ticket, after emailing me a couple times they suddenly closed my ticket & I can no longer email them. So I submitted another ticket & they will not email me back! It is unreliable & you will not get what you order! Don't waste your money!
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and gave you a solution soon.
I ordered a blouse from Sammy Dress on 8/22/2015 and I have not received it; the tracking number supplied by Sammy Dress is invalid. I would like a refund considering I brought the dress to take on my vacation which I did not receive as of today 10/7/2015. I have ordered merchandise online before and have received my shipment within a reasonable time of 7 - 10 days. I am still waiting on a response from Sammy Dress and if I don't get a response soon I am going to file a dispute with my bank since payment was taken from my checking account and let the bank handle this situation.
Dear Juanita J.
Thank you so much for your important feedback.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid Order Number or Ticket Number? We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Please understand that we are more than willing to assist any customer. That is why we are here to help.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Hi! I bought some clothes and are nice and comfortable. I really like my new white jacket, it´s my favorite. The shipping is fast, the service is good, and I didn't have any problem whit my shop. I will shop again, that´s a promise. I recomend it :).
I placed an order MM************** on 1 November 2013 and still have not received it. The website says it's received my payment and is still processing my order. I gave tried contacting the online support centre and they did not reply and their phone number is disconnected. I will be contacting the department of consumer affairs if I do not get a response or receive my order bwithin 2 weeks
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you.
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharan，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/