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Sammy Dress
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Sammy Dress

sammydress.com
Ohio
1 review
4 helpful votes
Follow Anita k.
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SammyDress is a thief
December 8, 2015

I purchased 3 items from Sammydress in the beginning of August and still have not received all my items. I emailed them in September for an order update and was told to be patient, my order would be delivered by October! I received one top in November and the other items are still MIA!
Sammydress had no problem putting the full payment onto my credit card though! Thiefs!

Date of experience: December 5, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Anita,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?

Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

TT
1 review
0 helpful votes
Follow Carol R.
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Sammys dress has great trendy... fashinable clothes and acceseries all at very reasonable prices... good quality and good customer service... always got replies to all my questions... will definitely b shopping at sammys again... already have a list of things i want... lol

Date of experience: January 17, 2016
Australia
1 review
0 helpful votes
Follow Elita T.
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Okay so I started off by ordering my orders on 18/10/2013 and it was shipped on 21/10/2013 however, until now, i havent received any of my items yet! I emailed them several times but no answer but they keep messaging me their ads like huh? Their costumer service is horrible, such as shipping. Its like my items will never arrive, and it was supposed to be a birthday present for my friend but, her birthday has just passed and i havent received my items yet. Disappointed, a lot.
Order number: M**************
Please email me regarding my items: *******@yahoo.com

Date of experience: November 13, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, our colleagues have sent you an email, please kindly check your email about this.

Canada
1 review
0 helpful votes
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Great customer service
August 26, 2015

This was my first time ordering through Sammydress and I was very pleased with their service. I had ordered 4 items, but unfortunately 1 was discontinued and wasn't shipped. I was notified right away by service staff and was able to make an exchange or given a full refund. Their staff are very pleasant and understanding. The clothing was also very nice products. Would recommend Sammydress.

Date of experience: August 21, 2015
TT
1 review
3 helpful votes
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Good job
March 1, 2016

I have placed a few orders with SammyDress and so far I have no complaints. My first order took very long to reach me, but the point is it did arrive and the dress was awesome. I recently placed a very big Order Number: M************** and I am happy to say everything I paid for came intact. I have had no problems with customer service, so far every query I have made they respond quickly.

I have recommended the site to friends, coworkers etc and no one has had any complaints. One of my coworkers even got her orders before expected. She was very happy with her purchases.

Great job Sammy Dress!

Date of experience: February 27, 2016
Texas
1 review
1 helpful vote
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Great
March 23, 2015

M**************
I really appreciated to be informed why the shipment was a little delayed. The dress is quality material especially for the price. I have influence others to go and buy on SammyDress.com

Date of experience: March 20, 2015
Louisiana
5 reviews
3 helpful votes
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Worth the wait
October 1, 2015

I have purchased many items from Sammydress and have been happy with my purchases so far and I will cotinue to order from them the prices are great it does take a little longer to get my products but it is worth the wait and I have finally found a place to shop where the cloths fit me I am a solid size 2 keep up the great work!

Kimber

Date of experience: September 28, 2015
Texas
1 review
2 helpful votes
Follow m n.
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Whatever you do, do not order from Sammy Dress! I ordered four 2XL shirts and they were the like a small. Then, I couldn't return them because the drop down menus don't work on the return site. I'm stuck with these undersized shirts that I paid for. And... you won't be able to contact them because they are in China and are not contact friendly. Don't make the same mistake.

Date of experience: April 12, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear m n,
Thank you your feedback.
Please kindly note that we always reply messages within 24 hours and we always assist our customers.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number M160325101536076 you have offered.
Would you provide us your valid order number and detail information about the issue please?
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
6 helpful votes
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Terrible.
November 17, 2015

Ordered a couple shirts, one was supposed to be olive green and it came NEON green. Disgusting looking. I asked for a refund and that I was going to ship the shirt back. They told me no, that they'd give me $2 voucher. I asked for $3 at least (shirt was $8) didn't understand what a voucher was and waiting for something to come. Finally I forgot about it and just went on to retry. Found my "voucher" and it had been expired. Rewrote them asking if they would redo it as I didn't fully understand and didn't know it would expire. They said no. Never order from them again. Most of the items came with shotty threads, had to redo and trim a buncha loose ends to make them look decent.

Date of experience: November 14, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Lara,
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Spain
1 review
0 helpful votes
Follow Gael M.
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I made my second order to sammydress.com, a dress and a sweatshirt.
Study carefully the conditions and once again I didn't mind the wait time that clearly indicates it will take to receive my order. I saw that the clothes were so absolutely cheap as to compensate for the cost of shipping, even with these shipping costs continues to be a cheap purchase. Analyze in detail the pictures of each product looking at the quality of the fabrics And the same way that happened in my first purchase, I wasn't disappointed at all, there are already two new orders and I will definately be buying again and again

Date of experience: October 12, 2013
Canada
1 review
0 helpful votes
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I purchased this a coat 5(!) month ago. My order number is M**************. It was not my first order. Previouse 3 ones I have received. Sometimes it took 3 months to receive them and I won't comment about the quality - you'll definitely get what you pay for. But this time I haven't receive nothing for 5 months and Sammydress do not return my massages even though I sent them 4 tickets regarding this order. I am not going to order from this site no more. I also advice those, who are wondering abt ether order or not, to stay away from this site. Don't let yourself to be lured by attractive price. You'll lose your money at the end.

Date of experience: February 20, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
About your order, please kindly check your email, we have gaven you a solution in the email, please kindly check it and we will solve all the issues for you soon.

Finland
1 review
0 helpful votes
Follow Olli L.
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The website doesnt ship items in the given time frame and they wont reply to question tickets in 24 hours as promised. The prices are cheap but it seems to a gamble.

I have placed two orders, from which my other order number M************** is still in 'processing'-status after 7 business days. The items appear to be in stock and available in the catalog.
My other order M************** was said to be shipped on december 6th, but according to Direct Link tracking the order has been recorded but not sent.

Date of experience: December 11, 2013
sammydress h. Sammy Dress Rep
over a year old

Dear Olli L.,

Thank you for your important feedback and for letting us about your experience with us. I want to extend my sincere apologies for the problems you have experienced.

I have checked your order M1312031305092343 and found it has been shipped out, the tracking number is 9654666991, you can track on DHL.com. The package will arrive you in few business days. Your order M1312021215056627 was shipped by flat rate shipping. The information for flat rate shipping update slowly, please try again to check it after 3 business days.

Thank you again for your review and patience.

Kindly
Rona
Sammydress Customer Service Manager
USA: 909-581-9508
support@sammydress.com

North Dakota
1 review
0 helpful votes
Follow Tanesha M.
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The prices are spot on
June 13, 2014

The prices are spot on. So far I have shopped on Sammydress three times and I am very pleased with the quality of the products. The shipping takes awhile but that's ok since the prices are so low. I wil continue to shop here and would recommend them to everyone

Date of experience: June 10, 2014
France
1 review
0 helpful votes
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Very good!
May 3, 2016

I ordered a dress on sammydress and it arrived in two weeks. The dress was about 5 euros so I was surprised by the quality of the product, which was actually good for the price! I was satisfied with my order, I'm waiting for another one and will definitely order more in the future.

Date of experience: May 3, 2016
Illinois
1 review
5 helpful votes
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Worst experience ever!
December 2, 2015

This company is so horrible! I ordered a sweater that too a month to get to me, though when I ordered it said 7 days. Then the fit was too small. The measurements are NOT accurate! Also, the colors were not what was shown online. It was the uglyest sweater ever! I tried to get what I ordered and was informed that I have to pay to ship the sweater back, and also have to pay to get what I ordered in the first place shipped to me again. How can you send someone an incorrect item, and ask them for more money so they can get the correct item. This company is terrible! NEVER ORDER FROM THEM! Their products might look cute online, but they are not what you get. So disappointed!

Date of experience: November 29, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Stefanie,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/

Florida
1 review
1 helpful vote
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Shady...
December 22, 2015

I ordered a shirt in September. After the order was placed it said it was shipped! However it was now coming from China? This is not what I expected but I figured as long as it came before I left for my vacation everything is fine. Being that it came from China I understood it can be up to a month. Well my vacation came and went two months later and no sign of the shirt.

I contacted sammydress about the issue and they told me to wait until November 22 ( 2 months after the order) until they can open any ticket. This is just ridiculous. I had no choice but to wait. The day comes and still no sign of the product. For the issue they offered me store credit or points... Whiskey Tango Foxtrot!

This company is SHADY after almost a month and a half of horrible communication I finally was able to get them to refund the money to my paypal and it is back in my account. STAY AWAY FROM THIS WEBSITE!

Date of experience: December 19, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Apollo,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Georgia
1 review
5 helpful votes
Follow Paidge A.
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Where is my dress
December 21, 2015

I ordered a dress for my daughter for her12th birthday over a week ago and yet to see it. The phone number they provide is allways busy. Can not find a way to track it or talk to anyone at company. It has been paid for and now i have a very upset little girl... very dissatisfied

Date of experience: December 18, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Paidge,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

New Jersey
1 review
0 helpful votes
Follow rubisita b.
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I recently receive my order from Sammy Dress and it does arrive at the time that it is supposed to arrive, they promise 7 to 25 days at it arrives 22 days to my front door. I love the stuff that i ordered are true to the size and color and fitting. I am a petite woman and one size fits me perfectly, what I can say is when you order you make sure you have the measurement conversion right cause this is Asian women sizes. But you will find the measurement conversion in this sight and you just put on your measurement then there shouldn't be a problem with the fitting and the shipping we have to understand that this is International shipping and the number of days that it be delivered and for them to take your order has to take time. I guess that if we want the stuff that we order we just have to be a little patient especially International orders. Im in the US and the time that my order arrived to me is very reasonable. And they have the best clothing collections ever.

Date of experience: December 22, 2014
California
1 review
0 helpful votes
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I orered some dresses on Feb 8th 2014 believing I was going to receive it in 3 to 5 days that I paid to receive them in and I have still yet to get a tracking number let alone my package it is now February the 11th. I've sent 3 emails and I have an online trying to contact someone to live chat as well as contact the telephone number which is always a busy tone... I'm now believing that I made a big mistake ordering from this site it's a big disappointment reading all of the unhappy reviews but if I lose out on 76 dollars this will be the last time this company gets my money someone should seriously sue them... this has been an experience of false advertisement horrible customer service... and all together bad business..

Date of experience: February 11, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

GB
1 review
1 helpful vote
Follow Rachel M.
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I am so frustrated with this website. I placed an order on April 24th, and it is now May 2nd. The order is still "processing" and I have tried to contact the company twice via their ticket option in support and nothing. Even though the website promises a response within 24 hours. Because I have no access to a phone, my boyfriend tried calling the company as well and no one picked up the phone. If I do not hear from them by Monday evening regarding an estimated time of arrival I am cancelling my order. I NEED these items by May 19th.

Date of experience: May 2, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313