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Sammy Dress
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Sammy Dress

sammydress.com
Australia
1 review
0 helpful votes
Follow Kathy O.
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I love shopping on Sammydress! The prices are low and reasonable. When I encountered some problems with my orders, the customer service team were really helpful and willing to solve them.

Date of experience: August 2, 2015
Canada
1 review
0 helpful votes
Follow STEPHANIE H.
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Worst service ever!
September 1, 2014

Worst service ever! What you order is not at all like the picture. And you are like wowowowo so cheap omg wait till you get the shipping fees.
Also you will get your package after a month.AND IF YOU EMAIL THEM THEY TAKE FOREVER to answer you or do not answer at all! They promise a refund, they promised me a full refund EVERY ITEM WAS WRONG. I wasted over 400$ WORST CUSTOMER SERVICE EVER STAY AWAY FROM THIS COMPANY!

Date of experience: August 29, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and we are very sorry for all the inconvenient we caused. Regarding your order, please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

District of Columbia
1 review
3 helpful votes
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Beware
February 13, 2016

I want everybody got to beware when you bought from SammyDress. Paid the items and never received. Now I want a full refund back and still didn't get? Almost 2 months.

Date of experience: February 10, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear John,
Thank you for your feedback.We are sorry for the inconvenience caused.
Regard the delivery issue you have raised, we need to check it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/

North Carolina
1 review
4 helpful votes
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Terrible just TERRIBLE!
February 21, 2016

I ordered a bathing suit on January 18th I still haven't received it. I have also emailed them about what the hold up was, and guess what! No reply! Do NOT buy from this company it is a rip off!

Date of experience: February 18, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Cheyene,
Thank you for your feedback.We are regretful to hear that.
We always reply messages within 24 hours.
About the delivery issue, in order to resolve it in a better way, would you provide us your valid order number and detail information about the issue please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Brazil
1 review
0 helpful votes
Follow Tiffany S.
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I love this site
October 15, 2013

I love this site. The constumers have to be patient with shipping, they used to take about 1 month, but it's worth!
The clothes and jewelry have a good quality for low prices and the constumer service is very good, I have an issue (wich was my fault) two times and they give my money back quickly. I recomended this site to all my frieds, and they love it!

Date of experience: October 15, 2013
Louisiana
1 review
5 helpful votes
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Disappointed
January 1, 2016

So, I was pretty understanding when I first placed my order and their were items that were priority and regular shipping. My order got split into two parts; one that was supposed to be shipped by December 6, and the other one pending. Now, the first problem Ibhad wasn't the websites fault, but the shipping company. Part of my purchase sat in Singapore for two weeks. I had to finally ask for an update before I saw that they finally decided to ship it. Got the first part on Christmas eve. Everything was correct, so I was fine. Looked obline for an update on the second half of the order, and it says that its shipped, but I received no new tracking number or email. And now that I'm trying to contact Sammydress for the info on my second part of my order, I can't get ahold of them. Phone number is always busy and for some reason I can't send them an email. I'm getting just a irritated. I spent a fair amount of money. I want the stuff I purchased.

Date of experience: December 29, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Madison,
Thank you for your message.We wish to apologize for this inconvenience caused.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We are here to assist you to check your other part of the order.
Would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Canada
4 reviews
12 helpful votes
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They said they couldn't find my tracking number in the system? Then I started reading other people's reviews, and most of them who got a response from Sammy Dress all say that Sammy Dress can't find their order in the system. SUCH A SCAM

Date of experience: January 4, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Selena,
Thank you for your message.We are regretful to hear that you feel like that way.
Please kindly note the order number should stars with the capital M and later should be 16 digits.
Or we can use the full name of a customer on their account to find an order number.
Please review your order number that you offered which is Yrs5436776554.It is obviously not a correct order number.
If we can find the order number, we always resolve the issue accordingly.
We are not a SCAM.We are always responsible for our customers.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Virginia
2 reviews
16 helpful votes
Follow Angela H.
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I ORDERED ON 8/7/15 IT IS 10/16/15 STILL NO ORDER AND NO RESPONSE FROM THE COMPANY AFTER I'VE SENT COMPLAINT AFTER COMPLAINT AND I GET IS WE WILL EMAIL A TRACKING NUMBER AND SOME FAKE PICTURES OF PACKAGES WITH MY NAME ON I, AS THE OLD SAYING GOES IF IT SEEMS TO GOOD TO BE TRUE, IT PROBABLY IS A LIE.

Date of experience: October 16, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Angela H.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
I will be always here for serving you as my best friend.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
7 helpful votes
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HORRIBLE COMPANY
January 10, 2017

DO NOT SHOP! I ORDERED FROM THE SITE. SPENDING about $56 ( express shipping being $21) I expressed the shipping so I can recieved my items in 3 days and they failed! I didn't get my $#*! until a month and 2 weeks. I tried millions of emails back and forth and the company's poor communication is just crazy. They blamed it on the holiday and how my stuff could be out of stalk but would say all my items are in stalk. They didn't even ship my items till 3 weeks after placing my order. HORRIBLE COMPANY TO SHOP AT. IF YOU'RE OK WITH SPENDING MORE FOR SHIPPING BUT NOT RECIEVED YOUR ITEMS ON TIME BUT 1 MONTH TO 2 MONTHS LATER... this is the company for you. They will not even try to refund you if you paid extra. They just make excuses

Sammy Dress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Shania,
We are sorry to hear that you are having issues.

As for the parcel IB148*****802061, we checked it has been delivered, please check the link for details: http://www.myib.com/tracking/

As for the parcel LT*****0086CN, it is on the way,
You may then check the status of your item on this site: http://new.17track.net/en.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
If you have any more questions about your order status please contact us via our Support Center.
Thank you.
Sammydress Customer Service
http://www.sammydress.com/

Australia
1 review
2 helpful votes
Follow Wendy G.
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Sammy Dress is a great site to shop from.
April 21, 2016

Sammy Dress is a great site to shop from. The variety of products they offer is huge and varied. They range from ornaments, to jewellery to clothing (men women and children), shoes, bags, and they even have cosmetics.

I have ordered a number of dresses, false nails, watches, wigs, jewellery and even an umbrella. Every product I have ordered has been great. They look exactly like the pictures and all of the dresses fit really well.

If you are considering ordering from this site there are only two things to keep in mind.
1) Postage takes time, which shouldnt be a problem if you dont need the item right way. I dont have an issue with it as I feel the price of the items outweighs any delay in delivery.
2) Read the description of the items especially with the jewellery. If you do that then you will know exactly what you are getting as nothing is hidden.

Overall I can say that I am very happy with the items I have bought, I have a huge wish list (lol) waiting for me and I have every intention of buying more.

Date of experience: April 18, 2016
GB
1 review
0 helpful votes
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I have found Sammy Dress very surprising, in a good way. Im new to buying clothing off the internet and i am very happy to say that i chose the right people to start with.

The staff are friendly and really helpful. Especially these days as i find it hard to find decent customer service to communicate with.

This is what stands out most to me about the staff at Sammy Dress. They reply promptly and are very helpful and patient.

I love the style of clothing also. I like to dress different to everybody else and this site allows me to do this. Very stylish clothes that allows me to customise my own unique look.

I have given Sammy 5 stars because they have delivered and i have got my goods all the time. They really do have great customer service, which for me is shows the kind of company they are. They do their job.
Also because of the choice of clothing.

All this has added up to 5 stars in my opinion. This has become my regular place to shop for my casual clothing and business accessories also.

Thank you for your support and keep up the good work. You are doing a great job.

Date of experience: December 1, 2014
Belgium
1 review
0 helpful votes
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I bought the Casual Bow Tie Collar Short Sleeve Faux Twinset Dress For Women. Looks completly different from picture on website and is from very bad quality. However I got a good service from Sammydress, because they paid it back. I was not happy with what I bought but the service Sammydress gives is as it should be.

Date of experience: June 16, 2016
Ohio
1 review
0 helpful votes
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I have ordered from Sammy Dress a total of three times and each purchasing experience has been entirely positive. I have heard a decent amount of people state that Sammy Dress is a scam but I would have to completely disagree. I have purchased a lot of jewelry items and a pair of shoes from Sammy Dress and every solitary item displays great quality. The jewelry is absolutely beautiful, looks exactly like the display picture, and is packaged with care so as not to become damaged on the trip over. I would highly recommend their lace chokers and earrings. As for the shoes, they too looked exactly like their display image, and sported superior quality. Not one stitch was out of place, there were no traces of glue whatsoever, and they had that wonderful 'new shoe' smell. I was delighted to find that the bottoms of the shoes had great treading, unlike most other high-heeled shoes that I've seen from other vendors. And the heels were solid and sturdy. Sammy Dress's customer service team is fast, reliable, and friendly, and I couldn't be any happier with my shopping experiences

Date of experience: November 12, 2014
Canada
1 review
3 helpful votes
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Problem unpond problem!
November 13, 2015

Never buy anything from here. At first it looks great, sweaters for such a good price, but then shipping and handing is very expensive, but so what? It happens. I clicked, and paid extra, to get it here in 3-7 days. But what they don't tell you, is first they have to accept your payment, then they had to get everything together, and then they finally shipped it off. So even though I paid more to get it here in 3-7 days it took three weeks to get here, AND that was only three out of four sweaters I ordered where they haven't even shipped off my fourth sweater yet! Then, I get a text saying how I owe more fees, fees I wasn't warned about, and all of a sudden, on top of paying a lot for shipping and holding I now have to pay an extra $22.78. Well if you would have warned me about that I never would have bought the sweaters in the first place because now a $10 sweater is costing me $30. Then I think, well a good sweater is easily worth $30, but when I finally get my three out of four sweaters they look nothing like they did online! I swear the design and colour is different. Plus, I tried them on, and I can tell they used cheap, very thin, fabric to make them. So please, take my advice and NEVER buy anything from this company, you will save yourself a lot of money, and disappointments.

Date of experience: November 10, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Vicky,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/

Florida
1 review
2 helpful votes
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I have placed three orders with Sammy and not one order was complete! I have paid in full and missing almost everything from each order! I demanded a refund, im still waiting. Placing charge backs!

Date of experience: November 23, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear elizabeth,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
For the items you still haven't received.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

California
2 reviews
4 helpful votes
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I ordered several dresses from Sammydress in size XL worth $65.00. When they arrived, they looked NOTHING like the dresses on the website! Further, the lace was all frayed with small holes. FINALLY, THE SIZE XL WAS THE EQUIVALENT OF A SIZE 4!

Trying to get a refund was a NIGHTMARE, never received it, they make you jump through so many hoops. Don't waste your money.

Date of experience: February 21, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Connie,
Thank you for your feedback.We are regretful to know that.
Please kindly note 1 inch = 2.54 cm.
We need to verify the size issue at first.
If we made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Florida
1 review
1 helpful vote
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Poorly run sweatshop!
December 15, 2015

I ordered a sweater coat on 10/22/15. Today is 12/12/15 and I have not received anything to date. I put in a support ticket on their website which is a joke, they will not get back to you in one business day. 2 weeks later I get a response saying it will be shipped out on 11/30 and will get an email about the shipping information. NOTHING TO DATE. They do not refund your money, only store credit, what a joke, I cant even get what I initially ordered! Luckily I purchased it through paypal and they will get my money back. DONT WASTE YOUR TIME ON THIS WEBSITE!

Date of experience: December 12, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Customer,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?

Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

France
1 review
0 helpful votes
Follow Daphnee T.
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New buyer of this shopping site, I'm very satisfied about it, good quality of products, nice clothes and good website... Don't hesitate about buying on Sammy Dress.

Date of experience: November 26, 2014
Utah
1 review
1 helpful vote
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I will try to keep this review short, but it will be extremely hard as so much went wrong! First, I ordered my stuff and paid extra to have my things shipped out in 3-5 days... A whole month later my things said shipped on the website. However, I never recieved a confirmation email with my tracking number. So I called the number provided and the woman on the other end of the line was rude, uninformative, and uncooperative. Finally when I did recieve my order there was one thing missing, everything stunk to high heaven and not one single thing in my order looked even close to what they did on the website. The models in the photos are about my size and the shirts I got would probably still be way too big for my 6'4 250lb boyfriend. No exaggeration! And when I submitted a ticket for them to contact me about the issue they never did. Not even an email.
DO NOT SPEND YOUR MONEY HERE! THEY ARE CROOKS!

Date of experience: April 10, 2014
Oregon
1 review
0 helpful votes
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Great place for X-mas presents~
December 19, 2015

It was my second year this year buying X-mas gifts thru Sammydress and I have to say, I wasn't disappointed.
There were so many great sales and deals this year that I bought a ton of presents for my roomies, friends, and MYSELF because of it!

The variety of clothing on Sammydress is great and they offer a ton of cute clothing options I can't find in stores in the U.S. I especially love their selection of overalls and want to start a bit of a collection~

Prices were good, shipping took a little while since it's international, and the site is a ton of fun to look thru!

Date of experience: December 15, 2015

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313