I placed an order 11/03/15, received 11/26/15 not the right size, tried to call its always busy or the will not answer. Gave my number and they never returned my call. Wrong product never got my money back for items purchased. This messenger crap back and forth isn't cutting it
The products that were ordered came in time, without any damage. Unfortunately my first order before me didn't get, but I have received compensation from the store for it and was able to select other products that are received on time. I ordered the goods of different categories. Generally satisfied.
Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, we have sent you an email, please kindly check it and we will solve all the isses for you soon.
I have to say I was pleasantly surprised on the quality and the time it took to get my braided wig. After reading so many negative reviews, I definitely had to give a positive review on what they do right. I am enjoying my braided wig to the fullest. It is high quality and the picture does it no justice. Trust me on the wig, you won't be disappointed!
Sammy Dress is the best place to go if you want to be unique clothes at a GREAT price. They have frequent sales and offer free shipping on many items. Their associates are always quick to assist you on any issue you may need. Their items take a while to arrive, but it's definitely worth the wait when they do. If you're not shopping at Sammy Dress, you & your closet are definitely missing out!
Its been over a month and I havent received the items i ordered. I cant even get hold of anyone in customer services because no one picks up the phone, the form to submit is not working and no one ever gets back to me on live chat. So frustrating!
Dear Martina,
We apologize for this situation.
For the non-response, we will contact related staff to check it for you.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We checked that your order has been shipped out on 2016-3-4 and 2016-3-9.
We have sent you an email with the shipping information and tracking number. 聽
You may check the mailbox used to create your Sammydress ( in inbox and spam folder).
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered several dresses from sammy dress and was very impressed with the quality of my items. I get lots of complements and am very happy with the price I paid for them. I was a little worried about shipping at first since it is overseas but everything came quickly without any problems.
I've placed a couple of orders with RoseWholesale (July and September) and so far, my experience has been good. I have just placed my third order and expect to have everything here in time for Christmas gift giving. The jewelry is the big winner in my opinion. I've received a lot of compliments on watches, rings and bracelets so far. The clothing is a bit more of a chance to take but for the price, you can't go wrong. I'm more careful with sizes and am trying again
I ordered 2 items, one never was delivered, and it took 3 months to get a refund of 60% of my cost, do not order from them, they mix their words, do not give a straight answer, and items are not what they look like on the fake site. False advertising and product...
Dear susan c.
Thank you so much for informing us about your shopping experience.
First, I want to offer my sincerest apologies to you for the issue.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We hope we have one more chance to work together with the customer to resolve the issue as best as we can and as quickly as possible.
It would be very nice of you send us message here, you can provide email address, order number, phone number, transaction ID, any clues would bridge the communication between you and us.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I shopped overseas for the first time.
English also ordered goods by a grope, not skilled.
The support center here is wonderful. They're kind very politely.
Shopping can be enjoyed surely.
And above all, the number of articles of goods also has a good cost performance much.
A very good store was found.
This is my 1st time using this site... the order took too long. I sent them email it won't go through its over a week... my order still in process... but when they took my money its so fast... couples minute... i'm scare my order was going to be like all the reviews...
Thank you for your review, and we are very sorry for all the inconvenient we cased. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I have experienced the same thing as everybody else here. I ordered a dress, they took the money immediately and its been one week and its still processing. I emailed twice, no response. I called US toll free number and no answer. All they send is an automated email saying that its holiday over there and that it will resume on a certain date. Holiday's gone and still no response. I cant really get my money back if no one responds.
Thank you for your review, and we are very sorry for all the inconvenient we cased. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
While searching for inexpensive women's shoes I came across this website and couldnt believe the low prices. I almost passed it up completely because I thought the items must be of very low quality, however I just loved the styles so I ordered 3 pairs of shoes. My order came quick enough, considering where its shipped from and I couldnt be happier with my purchases, super cute, good quality, inexpensive and such unique items. My new favorite website to shop on!
The experience was amazing and I would recommended this to anyone who is worried abut high prices and low quality. These products are amazing and for the prices listed it gets even better. Anytime that I have money on my card, I will always be found scrolling through the items on Sammy Dress!
"So far I am happy with the site. Sometimes some items appears as in stock and when you buy it, they say that the item is out of stock. It happens a little often. But so far so good. I really recommend the shoes, they are true to size and very nice quality."
I love the amount of stuff they have on this website! I spend hours browsing their dresses. I bought one for a very reasonable price and it came within 2 weeks, thats not bad at all since Im saving it til Christmas. I even bought some shirts for my dad on this website. He loves how form-fitting and "hip" it is. Sure some orders take a month but for the price I pay I dont really mind at all.
Sammy Dress is a complete scam. I purchased 5 items and never received any of them! They told me to wait a ridiculous 45 business days. After doing that, the items still never arrived. While everything was a bargain the shipping was the most expensive item.
After a week of emailing their poor quality customer service they finally refunded two of the items, telling me that the rest would have to be sammy dress credit and my shipping would not be refunded. It is an absolute scam.
Dear Kelley,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we can check it for you?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
In sammy Dress they have a lot of beautiful things that i haven't see in other store that is close to my house, the prices are really low in comparison with other stores, and the shipping did not take a lot of time, it only take 4 days to arrive, and everything was exactly like the site. I'm really satisfied with sammy dress, and i will definitely continue buying in here. I totally recommend it, also, the customer service is kind and they answer you really soon
I have done a lot of business with this site in the last few months, and I have gotten some very beautiful things from it. I would recommend it to anyone. I do recommend it to everyone actually! My only complaint is my last three or four orders have not processed and it has been over a week. I pay for expedite shilling, and they came in different shipments and not all together. But over all I love this sight and will continue my business with them!
Terrible website! I still haven't received my package and I called three times! Every time someone hung up on me! After typing my tracking number into e post su (the shipping place they use) my order was not found. I tried four different times on 3 different days and each time it was not found! I would give them zero stars if I could! STAY AWAY!
Dear Caroline,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We look forward to hearing from you.
In order to resolve the delivery issue, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I am still amazed at all the great reviews this place gets. I ordered four items in mid January. I received two of them last week (meaning it took almost two months to get them) and the other two still have not arrived. I ordered large sizes but the shirts would not fit a small woman. I will be donating them to Goodwill since I am not even going to try to return the products. I am extremely unhappy and I guess that most people like this site but I'd tell people to stay away!
Dear Debra,
Thank you for your valuable feedback. We wish to start off by telling you that we are extremely sorry about the situation.
We are afraid that the Asia size you chose was not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Your order should be shipped out separately, please don’t worry.
If you chose the flat rate shipping, the shipping time is slower than other shipping methods.
You can tell us your order number so that we can check the details for you, no worry.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Sammydress Customer Service
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Denise,
Thank you for your important feedback and for letting us about your experience with us.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Could you please offer us your order number so that we can check it for you?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/