I bought two items from. Com—a pocket watch (the bear) and a pair of earrings. Both of the products I chose to buy were in the "free shipping" section, so I didn't have to pay for shipping at all, which brought my total price to $6.69; I consider this to be very cheap. Both the earrings and pocket watch came in about a month (U.S.), which is reasonable for items being shipped from China, in my experience. I say this website is a good deal for jewelry and accessories~.
Fashionable, nice and affordable items are what I always look for and I found at Sammy Dress! All the products that I bought were perfect as shown in photos, and the quality of the material was exactly what I expected. Shipping cost is reasonable for me. The most important thing is the staffs do not hesitate to answer my enquiry. I will definitely shop for my winter clothing there!
I got a very bad experience with this seller from customer service down to their promises, i even think they just want to calm you down by telling your getting your order on time but its not going to happen at all, they already knew it. Pls if you don want to get scam stay away from this company.
I ordered a jacket over a month ago and i am still waiting for it - the order still says "processing"! Whenever I email them they take weeks to reply - the money has cleared from my account but still no jacket. Really would not bother buying anything from them, especially if you want it quickly! Absolute shambles of a business.
Dear Customer,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
For the issue you have mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a lovely wool winter jacket from their men's line and paid for expedited shipping. Not only did it get addressed quickly, I received it 3 days later. The jacket is a wonderful quality; perfect for the winter months where I'm from. I will definitely order from them again, and I've already got several of my friends hooked!
I am a mom of twin toddlers thus being able to shop online (as opposed to physically going to store) is a blessing for me!
The clothes from Sammy Dress is really cute and in a great price. Material is good, very stylish, true the size, and with many selections. The website is fairly user friendly to search on specific items I need.
The only negative comment I'd like to make is, there were two missing items due to out of stock. I need to contact them for a refund, and I'd expect that it should be the other way - they should proactively contact me and communicate the issue and automatically refund me back without my request.
The customer service is nice and with prompt response. The refund does need to take several days though for waiting..."
I just received my second order a few days ago and have had nothing but good experiences with Sammydress.com My items have never taken too long to arrive to me I get the second fastest or fastest shipping and all but one dress fit me perfectly. And that one thing that didn't fit me was part of my first order so I didn't take measurements and just tried guessing. Whenever I had any questions regarding my order I always got a reply by the next day. Sammydress is amazing and I look forward to shopping with them for a very long time
I had reservations about ordering from a company that I had never heard of before, but the great customer service operator that helped me, quickly put my mind at ease. She was very polite and helped me through everything in no time at all! The products that I have ordered from Sammy dress have been exactly what I was looking for. They are so beautiful! I really could not be happier. I tell everyone that I know about the awesome experience I have had with Sammy dress!
I was so excited when I found a funky watch for my boyfriend on their website at a really good price, but was left totally disappointed when it took nearly 4 weeks for it to arrive and the product that was meant to be waterproof misted up and stopped working the first time it was worn in the shower.
Absolutely useless, do not use!
Dear Martine,
Thank you for taking your time to write your review.
We very much regret that the issue has occurred and are fully committed to resolving it to your
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Please tell us your order number so that we can check and give you a better solution ASAP.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Sammydress Customer Service
The 2 items i ordered look nothing like the pictures or as described... The jacket has Strings to lace up just thrown in the bag instead of on the jacket. The material is very cheap and the items are very poorly made... i will never waste my money here again... And would tell others do not order from Sammy dress... just to include it took 5 weeks to receive my order..
Dear Diane,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Would you please send me the order number to solve your problem for you?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
My experience was good. I had purchased tracking number also that was very helpful because parcel reached in my country after one month but through tracking number you can track your parcel on daily basis.If you have any query regarding shipment or pre-stock availability, you can ask from customer support service they will assist you. Mostly they will reply you with in 24 hours.
Before buying this Blue Sequined pillow case, I had also bought 6 pcs of DIY Sequined Pillow Cases in colour fuchsia (3) and sky blue (3). I have used all the 7 pieces as decoration on my 2 sofas. Received compliments. They are very nice quality for their pricing. I recommend them. Received them as they are described. They are Free shipping, too :)
Ordered XL on two dresses. NO WAY are they XL! One friend tried it on and she is a 12 she could not fit into it.The quality of these dresses are disgusting even at £14.99 each. No way would I order from them again they look cheap and the finer detail on the cut/shape on the netting is outrageous I've never bought such dreadful stuff in my life BUT never again!
Dear KERRY,
Thank you for your feedback.We regret things did not work well for you.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I've ordered with Sammy dress several times, and typically the results have been excellent. The only issue I've had is that sometimes the sizing is a bit small, but considering the cost, I don't count it as a huge loss to give those items to a friend instead. There's a learning curve to ordering with them, but since I've learned, I love it. Low price, reasonable quality and shipping. Would recommend.
I enjoy shopping on Sammy Dress a lot; I've bought dresses and even house ware from them. I've never had a problem with them, even when some items can take up to a month get to me. When I contact them about a problem, it gets solved as soon as possible, and the staff is never rude or anything. I just ordered jeans and a pair of shoes that I'm looking forward to getting! I will continue to use this site and get great items!
The site is reliable, my first order arrived in the Netherlands fine, within a month I think. Most of the things on the site are cheap and I like that they have reviews so that you can see what the actual item looks like (because most are cheaper reproductions of what is shown in the official pictures and may not directly correspond). Customer service reps are responsive but sometimes there is a bit of a language barrier and they don't always 100% understand what you are requesting.
However, with my second order the items were out of stock for weeks and I've had to change my order, I hope they will send my things out soon!
Stay Away! Very similar experience to everyone else on here, I placed my order in September. I knew it was a foreign website, so I was expecting that shipping could take a while. After two months, I reached out to their customer service. They told me to be patient it will arrive in the next 10-15 days. This goes on for another 3 months. I finally gave up and asked for a full refund. They acknowledge that my order must be lost and that they will give me a refund. It's been a month going back and forth asking for my refund and they still want me to wait another 10-15 days.
Stay Away and do your research! You will see a lot of complaints online and PayPal will not help you after 45 days! Extremely disappointed in both of these companies.
As with any wholesale website, you will be skeptical of the quality of the pieces you pick out. I've learned to choose items that have more than 3 pictures of the piece of clothing in question.
My order consisted of 10 items, it arrived in about 2 weeks and was missing 2 items.It wasnt until I e-mailed them that they sent me an e-mail stating that 2 items were missing because they were not in stock and asked if I would like a refund or wait for the items to be back in stock. The 2 missing items were received roughly 2 weeks after I received the e-mail stating it was shipped.
I loved every piece of clothing I bought aside from a skirt that was quite shorter than described. I will be purchasing again soon =)
I purchased items off Sammy Dress that never arrived. Customer service provided a refund. With which I purchased new items and paid for the expedited 7 day delivery option. On Dec. 4 I messaged customer support stating that all of my items still had not arrived and inquired when the items would arrive. I never received a response.
I sent 2 more emails to inquire and still have not heard anything.
It is now Dec. 15 and the items have not arrived. I contacted customer support's Live Chat, who stated the items will not send until Dec. 22. Furthermore they will not offer a refund towards the shipping cost that I had paid for.
All their Customer Support staff could do was apologize and give no solution to my issue. I am still waiting to talk to the manager/director of customer support.
I was very disappointed with the lack of service offered. I would not recommend Sammy Dress to anyone. They have horrible shipping practices and even worse service.
Dear Hugo,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
The website shows very nice items with good pics. Great offers, many discounts and coupons.
The shopping process is simple and very efficient. Shipments arrive in the time frame specified.
Customer Services is amazing. They replied my questions very fast and gave all the details I asked for. Highly recommended.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear danny,
I want to start by thanking you for notifying us about the issue.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/