I should've minded the many bad reviews I read before I bought from this website.
Takes them 1 WEEK to ship anything and another two weeks to get your items. By the time I got the package I ordered I had almost forgotten what it was.
But the worse was the awful quality of the two pairs of pants that I had ordered. I thought they were made of cotton, or perhaps some blend, and instead it was some bad quality see-through fiber. Cheapest product ever.
Very very disappointed. Never ever ordering again.
Hello, my name is Valentina and I am from Chile, almost more than a month ago I made my first purchase in sammydress.com and truth I had no problem in any way, all the information was very clear. The product arrived in a month and a half. Me is perfect, you have to look good measures gives us the page. With the quality of the product (jacket), good price and everything else, I was satisfied and convinced to buy again.
Update on May 7th. I received a response to my inquiry telling me the items would ship out in 1-2 days. We will see what happens.
I placed an order on March 22,2014. My payment came out of my account immediately. I have sent two emails asking when the items would deliver. My order shows "processing" on their website. Of course, just like everyone else, no response to my emails.
I purchased 2 dresses (xl) and paid immediately. I bought these beginning of Aug. Relieved 1 in 3 1/2 weeks and the other 1 yesterday and neither 1 is a dress. Barely a shirt. So dissappointed. I will never but from them again. Will tell others not to
Dear Tami S.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your Valid Order Number or Ticket Number? We will be more than happy to contact the customer directly to reach an amicable and acceptable solution.
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
We will strive even harder to improve the shopping experience for all of our shoppers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I read mix reviews about sammydress so i decided to order and see for my self because i liked a lot of their items. My order was shipped the second day which was great. Received it in the time frame so i'm very pleased. Ordering more for sure.
Sammy Dress has a great selection of products in almost every category imaginable. Their prices are fantastic and the way the items are portrayed and described is how they look when they arrive. Sizing charts have also been accurate. I also love the fact I can shop securely with paypal on their website. I have been impressed by the quality of the products I have received and will continue to shop with them!
My package was suppose to be delivered 10-9-15. I paid 17.64 for expedited shipping. Item was shipped DHL... Driver said my address was incorrect when in fact it was correct. Promised my item will be delivered today... driver for DHL once again said address is incorrect. I verified my address 4 times with DHL friday and again today. I will never buy another item from Sammy dress again. Very poor service and shipping companies. Very disgusted. I want my 17.64 shipping fee refunded back to me.
Dear marilyn n.
Thank you so much for your important feedback.
We really want to fix this situation and are anxious to resolve it.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your continued patience and kind understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
There are like 3 or 4 times that I bought from this site, I´m in Mexico. And never had problem, the items was just like the picture. The travel time obviously was like less than a month and I never payed extra for a tracking number, all the time just appear like the package was sent, you just has to wait. For me it arrived in less time I was expecting and just in the front of my door. Good price, good stuff and easy process
I ordered two dresses and a pair of leggings. One dress was incredibly poorly made and fit like a robe - nothing like the picture. The pattern on the panels was crooked from panel to panel and didn't match up. Also, the measurements did not match those listed on the website. The leggings didn't even ship in the original package and haven't arrived yet. The 2nd dress was cute, but one item out of 3 is not an acceptable ratio. Save your money. Do not order from this website.
Dear Addy,
Dear Addy,
I want to start by thanking you for notifying us about the issue.
First, I want to offer my sincerest apologies to you for the issue.
Could you please refer to order number so that we can tract it for you and send you solution?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
Update: After my review about my $4500+ commission they not paid to me for promote there website they asked me to send my email to check it and nothing. No answer if you think to buy there goods or promote there website beware for make business with them.
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This is my story. Frome affiliate side work with them. Scam! I'm made affiliate with them there're no rule to promote I'm made $4500 commission and then they not paid to me! Don't buy any goods from them!
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your commission email, and we will confirm it with our colleagues, and gave you a solution soon.
I've ordered from here countless of times, and I've always received my orders on time and in perfect condition :) I actually ordered some eyeliner recently, and it's perfect. It's become my new substitute eyeliner lol. The clothes are lovely as well. I bought a dress and I always wear it out :)
I have ordered more than 20 items from Sammy Dress and everything looks like the picture. Good clothes for a great price. Plus they have a great customer service. Two items I ordered were out of stock and in less than 24 hours they told me to choose two items for replacement.
I have placed an order on 9/25 and requested expedited shipping and I have yet to receive my order between 3-5 business days... what's the point in paying so much for shipping if I'm not going to receive my order in those specific amount of days that I requested. This is my first and last time ordering from this site.
Thank you for your review, and we are very sorry for all the inconvenient we cased. Regarding your order, we have sent you an email, please kidly check your email, and we will solve all the issues for you soon.
I love this website! I read reviews of this site before I had purchased anything, and so I had an idea that the shipping and processing could take a while. For deals like these I would wait for sure! I plan of shopping on Sammy Dress in the future and I love that they have wedding stuff and now household items.
I ordered two dresses and waited over two months. They never arrived. The company refused to issue me a full refund. I had written them several times within the two months and they could never locate my package. I dont think it was ever shipped.
Dear teisha n.
We're extremely grateful for your constructive feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
"terrible quality, and they are mostly out of stock and they tell you after you purchase, also i paid for premium shipping then they sent half of my order with premium and the rest with regular and tool a month to get to me and it was pretty useless by then. "
Dear Soheil,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
But, you mentioned”they are mostly out of stock and they tell you after you purchase”, it’s not true.
As most items on our website are wholesales, due to the high-demand, some items may be out of stock for short-supply, but, for the out of stock items, we are always willing to refund or replace for your request, we never charge you if we can not dispatch out your order, sincerely hope you can understand it.
You can tell us your order number so that we can check for you. For the problems you met, once we confirm, we will try the best to give you the best solution, no worry.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I LOVE Sammy Dress! The clothing is reasonably priced. I always get my items quickly with fast a cheap shipping! I love their wide variety if chic clothing, jewelry, handbags, and shoes! I will continue to order from Sammy Dress to fill my closet with the latest fashions they have to offer!
It has great items for low prices. Its just the shipping takes while, cant complain though items are coming from across the world(Im in New York). Good quality, low prices, long shipping. Good overall! Just dont get something and expect it in 2 weeks. :)
So the tracking never worked and they sent what looked like a fake one the states were out of order, however I got my dresses today. They looked exactly like the picture, other then one had a bow on back and one didn't, exact same dresses thought so IDK why. For the price I paid I would say I love this site. Even of the shipping was outrageous. Because the dresses were so underrated the shipping still made them under priced.
I ordered three tops from this company and ALL of the tops are way too small, even after ordering XL which translates to a size Extra Small by the U.S. standards. When I tried to leave a review for each individual top, their site blocks me, and the message I get says I must order the top in order to leave a review. Also, when one of the tops had not arrived in two months, I contacted PayPal and filed a dispute and left a negative response with PayPal requesting a refund of my money. Within a week, I received the top, along with a very obvious ink mark on the very front of the top, plus the top was, again, way too small. This company needs to be investigated and their website closed down. A scam of the highest order!
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Luis M.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We very much regret that the issue has occurred and we are fully committed to resolving it to your satisfaction.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Hope hear from you soon and we can fix the issue together.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/