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Sammy Dress
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Sammy Dress

sammydress.com
Germany
1 review
5 helpful votes
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- false advertising
- horrible sizing (if there is any)
- worst quality of products I've ever seen
- exaggerated shipping cost
- takes years to deliver
- customer service that is no help or service at all, just standard phrases
- you have to fight to get your money back, they only offer stupid "sammypoints" or partial refunds
- cheap, cheaper, sammydress

Date of experience: March 8, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear customer,
Thank you for your message.
About the issue you have mentioned, we really want to assist you to verify and resolve it.
Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please?
Please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/

Canada
6 reviews
9 helpful votes
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Great Shopping
April 25, 2015

I've had nothing but good shopping experiences with Sammy Dress. Their website is so easy to use. Their products are great along with the sizing which is a problem on some sites, but not on Sammy Dress, they cover a larger variety of people. Even with having to pay the shipping, the prices are comparable to other sites.
Good place to shop!

Date of experience: April 22, 2015
Massachusetts
1 review
0 helpful votes
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I absolutely adore my black pasley shirt! Makes me feel like a gangsta version of myself. I love pairing it with slacks, or boat shoes. Really cool! Very good mix of street style, hipster, and formal. Love the floral options they have for men.

Date of experience: October 11, 2014
Portugal
1 review
1 helpful vote
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Recommended!
October 8, 2015

It was the first time I ordered something from Sammy Dress and I'm already preparing the next orders. I was very pleased with all the procedure from the beginning till the moment of delivery. The packaging shipped out very quick and the material quality was also very good. For sure, it is recommended and Sammy Dress just got a new satisfied client.

Date of experience: October 5, 2015
GB
1 review
5 helpful votes
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After receiving an item that lo looked nothing like the photo advert and contacting SammyDress 6 times with no resolution from them I had to contact Paypal to get a refund. Very poor customer servise from this company.

Date of experience: March 27, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Sandra,
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. Sometimes the manufacturer may have a listing/description error.
Please tell us your order number, we will check with the supplier.
Best Regards
Customer Service

GB
1 review
2 helpful votes
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Second try at writing this review, as it wiped my first (possibly as I didn't star it at all!)... Waited 1 1/2 mths, still waiting, apparently 28 days in the post! With no responsibility accepted by company if not delivered. Won't use again, I think it's a con.

P.S. SAMMYDRESS - don't bother to send automated response email.

Date of experience: June 29, 2014
Michigan
1 review
1 helpful vote
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I had the best experience from Sammydress. It's based out of China, so many orders have to go through customs and that does take time. However Samydress customer service was quite nice and responded quickly whenever I had a concern.
The products they sell on their website are amazing, cheap, beautiful and trendy. Will return to purchase more from them.

Date of experience: November 12, 2013
New Jersey
1 review
1 helpful vote
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Hello, it has been over a month and order is still "processing"
Sammydress reps seem to respond faster on here then their email support.
Order number: MM**************
Please assist on this order.

Have ordered from them once in past and it went fine.
Just hoping this gets shipped soon.

EDIT: They did end up shipping. Thanks

Date of experience: November 1, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an email, and we will solve all the issues for you soon.

Washington
1 review
4 helpful votes
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Still No Order
November 2, 2015

I bought something from the site in the beginning of September, i have still yet to receive my order. And then when i asked for my money back they refused! They told me the item done shipped and they couldn't refund an order that already shipped. Never trust websites like this! I'm definitely an Amazon.com girl!

Date of experience: October 30, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Alexis,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you mentioned.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Virginia
1 review
1 helpful vote
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I bought some pieces of jewelry from Sammydress. I was very pleased with my purchase not only was all the pieces exactly as represented on the site but the delivery time was great! I got my things in 2 weeks using the least costly flat rate shipping. I would order again and recommend site to others.

Date of experience: November 13, 2013
GB
1 review
4 helpful votes
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AVOID!
December 13, 2015

I ordered 2 dresses and paid for insured postage. Took 3weeks to arrive. I did receive both items however I cannot put into words how bad the clothing is! They obviously use photos from someone else's website and make cheap replicas! Quality is appalling and definitely unwearable! Avoid at all cost!

Date of experience: December 10, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Debra,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?

Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Pennsylvania
1 review
1 helpful vote
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I ordered 4 items from this site. Only recieved 3 and that took almost a month. They said 1 item was out of stock(even though it is still being sold on their website) and I still have not recieved anything for my money. The items I did recieve had threads hanging off everywhere, the one that was supposed to be cotton isn't, and the shipping costs as much as the cloths. You go ahead and pay because its expedited so its worth it right? Wrong, unless you like paying for a month long wait. Ended up contacting my credit card to dispute charges. The only way to deal with issues is to go through their support system which is a joke. They just close out your complaint when They are satisfied(which is after they get your money)

Date of experience: April 23, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, we have solved all the issues for you, please kindly check your account about this.

Japan
1 review
2 helpful votes
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My order is under "Processing", for 11days.
I contacted their "Support centre", how the situation goes.
They answered me " we have sent you an E-mail to your Paypal-mail-box ",
But i did not receive any e-mails from them.

Now, they are in vacation for 5days, and they don't reply.
Maybe the things will be suspended for another 1 week.

Date of experience: September 30, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and we are very sorry for the inconvenient we cased. Regarding your order, we have solved all the issues for you soon. Please kindly check your account about this.

Arizona
1 review
0 helpful votes
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It was awesome
January 1, 2015

It was awesome. I am so obsessed with their selection! I first started shopping for myself and then I saw their mens' collection. Now I'm browsing for my Fiancee! Their style is sexy, modern, classic, funky, retro etc. For an A-MAZING price you get any piece that helps define your style individually. I'm excited to have found the app. Its easier for browsing than the actual site. S points is a great incentive to take off the shipping price. Quality of the product is good, lasts longer than a Mandees shirt. That's for sure. Honestly, I don't want to share cause I notice quantities and certain styles are limited, but for the price, check it out^.^ Don't go broke at forever 21, this site is 10x better.

Date of experience: December 29, 2014
GB
1 review
0 helpful votes
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"I was a bit reserved when I saw quite a few negative reviews on this shop, but since most of them were based on ignorance of the costumer, I decided to buy one item and lets see how it goes. I've ordered a nice, modern looking cardigan. The quality of it is the same as I get in my highstreet retailer, but minding the price gap I am just about to order a bit bigger shipment. The package arrived sooner then expected, undamaged, the packing could be a bit better, but thats the only possible negative thing about it. And costumer service is fine, after ordering a product which was out of stock, they politely contacted me, apologized, explain the situation and offered me several options of how we can resolve this matter. I just went for a similar looking product. Overall. Highly impression: recommended."

Date of experience: January 6, 2015
New Zealand
1 review
0 helpful votes
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I used to buy from Aliexpress and had a few bad experiences, so switched to ebay, however, couldn't fully trust them either, because pics are always from fashion magazines and the real clothing never looks like it, so I found SammyDress and absolutely loved it! Especially their selection of dresses. The best thing is that you can view other people's photos and see what the product looks like in real life. I only go by other people's reviews when deciding whether to buy this particular thing or not. They accept Paypal which is awesome. Also, always check the measurements! You can't just select L and assume that it's going to be the L you normally get, no, it's Asian sizes, they are smaller, shorter, thinner. Go and measure yourself, your clothes and go by cm/inch instead of S, M, L, and you won't have any problems.

Date of experience: July 17, 2015
Illinois
1 review
1 helpful vote
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I ordered several items, and none of them were as described, and several items were missing. I paid more for shipping than I did the items. I contacted the seller, and no one ever returned my emails. I also filed a case with paypal. Now, I"m having to pay return shipping, over $30 to return less than $20 merchandise. Please do not buy from this site.

Date of experience: May 2, 2014
New Zealand
1 review
1 helpful vote
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I have made two orders with SammyDress so far. The first i made not expecting much but once i received it i knew i'd be making another. The package arrived ahead of schedule in good condition. The sizing charts on the site are super helpful and have built in conversion for people who use the metric system. Their onsite reviews and answered questions are super helpful when deciding whether or not to buy an item. Overall my experience with this site has been great and i look forward to more amazing clothes and accessories from them!
M************** - Shipping number
July 08 2015 - Date Ordered
July 20 2015 - Date Delivered
-Elena

Date of experience: July 31, 2015
Mexico
1 review
0 helpful votes
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I'm truly satisfied with SammyDress
September 6, 2014

I know there're alot of horror stories about SammyDress but I've been ordering different products since last year and everything came in perfect conditions. Quality is good although some times the product is not identical as the picture but close enough to keep me satisfied. Delivery time it's great but keep in mind that some times it may take longer due to holidays or special offers. My last order was a white dress for my engagement party and I'm really pleased with the product.

Date of experience: September 3, 2014
Canada
1 review
4 helpful votes
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Poor quality. Sewn poorly. Didn't receive over half my order. Sizes were really small even though I measured myself twice before ordering and matched to size charts. Had nothing but issues with getting any money back just the run around for weeks. Luckly I bought on my paypal and they helped me make a claim. Still I paid extra for expidited shipping and never got here on time and the other half never arrived. PLUS I paid twice as much for duties when some of it did show up then I did for the product. NOT HAPPY. What a scam.

Date of experience: February 21, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Michelle,
Thank you for your message.We apologize for the inconvenience caused.
About the quality and size issue, we need to verify it at first. Please kindly note 1 inch = 2.54 cm.
If we made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
About your other items, we need to verify it with the shipping company.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313