This merchant, Sammydress got some sneaky scams going on! My experience was so unrreal. This place has a whole new definition for scam! I wish I had read these reviews before I ordered from here. Lesson learned, never again.
I'm two weeks into waiting for a response from SammyDress' shipping partner telling me my ETA. Should have known something was wrong based on the low prices of all their clothing.
I do not expect to hear from them. Be warned! Do not buy anything on their website.
Order M**************
Dear mark c.
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We shipped your order out on September 12th, please kindly check your order http://user.sammydress.com/m-users-a-orderinfo-n-M1508221114470349.htm?type=1
And follow your order online http :// www.dhl. Com/en/express/tracking. Html? Brand=DHL&AWB=1390225771%0D%0A
It was delivered, have you received it?
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Girls, do NOT purchase off of SammyDress - they're horrible. I ordered clothes from SammyDress over a month and a half ago. Checked in several times to see what the hold-up was, as their website boasts 3-5 day processing. Am continually told to be patient. Get an e-mail stating that they can't meet the demands of my order. Demanded my money back and received a follow-up e-mail saying that they can ship some of my items but not all. That was over a week ago and I have left two messages asking for an ETA with no response. I will not be purchasing anything from them again, ever. I'm only giving "1"s as Detailed Ratings because negative numbers aren't available.
I wish I read the feedbacks posted on sitejabber earlier... I placed an order on Sammydress 1week ago, spent about 100$ and never heard from them! Never got a single email explaining why my order is still processing or why there's such a delay in the shipment of my items.
I've sent a ticket but no one answered yet. After reading all these complaints about sammydress I can't deny being kind of worried... I'm considering filing a claim with paypal and get my money back before it's too late (and if Sammydress won't ship my items within the next 2 days that's what I'm going to do)!
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I got some tops and a handbag from SammyDress and didn't have any problems at all. I am six foot tall, and 160lbs, if I can find clothes there to fit me then anyone can! They are asian sizes so go on hand measurements only. My order took 19 days to get to me, which for China is fine. Items were just as in the photos.
The range and prices are just superior. I'll be continuing to shop here.
When I made my first order I was kind of skeptical about the material and how they would fit. After I received my items and tried them on they were a perfect fit and the material was just as I expected it to be. I love shopping at Sammy Dress and I'm glad to have found them on the web. I am planning on putting in a second order soon. I would recommend Sammy Dress to all my family and friends. Thanks again Sammy Dress
The shirt I ordered was an XL and it barely fit. Before I could even wear it I had to sew up two huge holes and patch up a bunch of runs in the fabric. It also reeked of chemicals so I had to wash it too (a painstaking process since I didn't want it to fall apart). Also I have a hunch that their stuff is made in sweat shops. Why else would they not disclose where the item is made and what it is made out of.
Dear Ashley,
Thank you for your recent order.
We feel sorry for the size issue that you have mentioned.
Please refer to the warranty at http://www.sammydress.com/m-article-id-16.htm
Can you provide us the order number and we will check that for you?
We have description on each page for what the item is made of, you can check that.
Looking forward to receive from you.
Best Regards
Sammydress Customer Service
I thought the items I ordered were very nice but they were totally not for a normal sized person (size 12) Material bad, jacket looked like it was used as a dust rag etc.Not one item is as pictured... for a normal person. I was told I had to pay as much as I paid to get a refund by paying to mail back the items at. 50 less than I paid. RIP OFF BIG TIME.
Dear Jo-Ann,
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As for the size issue.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 6 items, paid for expedited shipping over two weeks ago and rec'd a partial order with no explanation of where the rest of it was. The dresses show little to no care in their presentation. One dress states in the title it's Chiffon yet it looks and feels like a pillowcase, the stitching looks like it was done by a toddler. Two other ones, slip dresses are so cheaply made, I would be embarrassed to wear them in public, the only one that has a remote chance of making me happy is this one http://www.sammydress.com/product*******.html
Due to the cheap prices, I am not going to waste my time and energy fighting to return them since the reviews detailing that process are scary.
12/4/15- still haven't received the missing items
Dear Kristen,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/
Ordered a men's jacket that had a cool Mod look in a large. When I got it it came all scrunched up in a bag & was too small. When I tried it on and buttoned the snaps, 2 of them fell off. I have contacted then several times via email about the problem & have sent them pictures of the defect & have gotten nothing but the run around from them. DO NOT BUY from this company... they are terrible to work with & a BIG RIP OFF!
Dear Bill，
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Could you please offer us your order number so that we can check it for you?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
Kind of bummed... Found a really cute sweater I wanted to wear for my holiday party coming up in a few days. Ordered on the 16th; still processing... It says 3-5 shipping. Sad, it has been 2 weeks. Paid $2 for tracking and I can't even track it because my order is just sitting there processing away... :(
Dear DALENE,
Thank you your feedback.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
For the item you still haven't received.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 3 items, all sz. Lg. Omg! Large in toddlers maybe! Imeasured one of the dresses from side to side and it was literally 12" wide! The other "dress" came just below my stomach... The bathing suit fit on the bottom, but the top wouldn't even go over my head! Never again
Dear Joy A.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please kindly forward us your order number, so we can help you.
Please kindly submit a ticket here http://support.sammydress.com/?lang=en, we are willing to fix every single issue related to your order.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Sammydress Customer Service
I have ordered from these guys more then a few times. The first few time was awesome then after that my sizes didn't fit. I haven't recieved three orders now which I spent over $100 dollars on. I've been talking back and fourth with them and they refuse to give me a refund me or resend the orders that they claim were delivered. I haven't recieved anything. I will never be shopping through them again and no one else should! Very bad business and very bad products that don't fit. And if you enter the wrong address and try and change it they also won't let u. So you pretty much just get ripped off!
Dear Kara,
Thank you for taking your time to write this review.We regret that you feel like that way.
1)About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
2)If you enter the wrong address, please contact us in time so that we can correct it for you because we are now processing your order.
We are here to assist you to check your orders’ status and resolve the size issue.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Placed an order and received an email stating the order was shipped and that they received my payment... well that was over 3 weeks ago... tried calling... please leave a message... I DID... you cannot email them back... SCAM... DO NOT EVER ORDER from this awful company!? What did they do with my money? I got ripped off and it really ticks me off!
Dear Cheryl,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the delivery issue, please kindly offer your order number so that we can check it for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
Ordered two high wasted bathing suits off Sammydress.com
Cheap material, all the bows and buttons fell off, they also run SMALL, Smaller than usual. Bought both in size LARGE and the two suits are visibly different sizes. Not worth the 13 or less dollars and took two month to ship. When I messaged them why it was taking so long, the response was that the items I purchased were out of stock. So when you put a item in you cart for check out, there isn't a 100% grantee it is in stock. I dont want to gamble to merchandise I've paid for. Especially about the quality. They delete bad reviews off the site, terrible scamy website.
And PARTIAL refund? This website is crap.
Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, Please kindly gave us your order number or your emaill address, we will check it and solve all the issues for you soon.
Sammy dress is a online site where you can buy high quality item for a very affordable price. Customer service is great. Shipping is fast and easy. I recommend this site to my family, friends and anyone else looking for a good online shopping site. Sammy is my favorite site to show and not to mention the sammy points that awarded to you that can be used as money towards your purchase.
I ordered some coats nearly 4 weeks ago. They received their money the day after I placed my order, per my bank. My order is still "processing." I've written them 4 times in the past week, asking for info, and have not heard a peep back from them. I will never, ever order from SammyDress again.
Even if it's only 1 out of 10 orders that end up scammed, do YOU want to take the chance that it will be you who gets scammed?
When I first heard of sammydress, I was a bit skeptical after looking at the prices. I starting reading reviews from other people and watched videos on YouTube, but I ultimately wanted to have my own experience. My first order had one item of each category (top, bottoms, sweater, bag, shoes, necklace). I read stories of the shipping taking over a month, so I was extremely surprised when my items delivered in about a week and a half. The quality of each item was spot on. People often complain about the shipping prices, but if you think about it. You're getting your money's worth. Try going to the store at the mall and buying a FULL outfit with a three piece purse, jewelry and shoes included for under $100. Sammydress has definitely won me over and I plan to continue doing business with them until I go broke haha I'll look cute though!
I ordered on August 24th, September 30 came and I subm at "ticket" with them asking why I have received my package bi got the same automated message that says check with the post office. Which I did and then replied to their "ticket", no response. Their website says within 24 hours they will reply. It's now been 7 days and 4 messages sent by me to them and zero response from them. Their phone number listed on the website is a joke, it never rings just a busy signal always. I feel cheated and taken advantage of and would not at this point recommend this company to anyone. Which is sad cause I was really looking forward to receiving my clothes.
Dear Tisha L.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your Valid order number, Phone Number, ticket number, email address? We are more tgan willing to check your order in our system and resolve the shipping problem for you.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Awaiting for your contact information!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
When shopping on sammydress, remember that the clothes are cheap for a reason. They are NOT the highest quality, and you should definitely check reviews and sizing carefully before purchasing an item. However, with this in mind, you can find some great stuff on this site.
I noticed my order was taking a long time to process, but when I contacted customer support, they shipped it right away and were very kind, helpful, and generous. One of my items was out of stock and i got some extra money back, so i wasn't upset.
There are other east asian wholesale sites, but sammydress is one i frequent most often. They definitely have the widest selection of clothes i have seen of these sites.
Overall, very happy despite a few hiccups in my order
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Scarlet S.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your valid order number or email address? So we can contact you check the order status for you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/