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Sammy Dress
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Sammy Dress

sammydress.com
Utah
1 review
0 helpful votes
Follow Lacey S.
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Ive only ordered one thing from this place, but I had a pleasant experience. Yes the item took a little while to get to me, but I expected that. The product was good quality for the price I paid. I love the low prices on the site

Date of experience: December 2, 2014
California
1 review
2 helpful votes
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Great items, prices and shopping experience!
December 9, 2015

I love Sammy Dress! They have reasonable prices, cute/affordable clothes, and great customer service. They also have amazing deals and discounts on all sorts of items. They always update their stocks with new and cute clothes! I'll definitely continue to shop and stay loyal to Sammy Dress!

Date of experience: December 5, 2015
New York
2 reviews
19 helpful votes
Follow Adrienne W.
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Oh where to begin. I loved this site once. I ordered many items and i was a loyal customer. Until back in January 2015 i ordered a corset dress and 2 bracelets. 2 months go by and no package. They claim the item was lost and i would need to pay $20 to reship it. I did because the corset dress is very nice. That was back in April. The other day i contacted them yet again wondering where the package was and THEY NEVER SHIPPED IT OUT WHEN I PAID ALMOST 2 MONTHS AGO. Do not waste your time and money on this site. All of them rosegal.com lovelywholesale.com any hong kong or china site they are greedy $#*! holes and will not ever be a reputable company. Terrible customer service and morals. Screw them!

Date of experience: May 31, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Adrienne W.

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly submit a ticket here http://support.sammydress.com/?lang=en, we are willing to fix every single issue related to your order.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.

Best Regards
Sammydress Customer Service

Arizona
1 review
1 helpful vote
Follow xochitl c.
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Its been 4 weeks since i first order a dress from this site and still havent received my order. I dont know whats taking them so long? :( i was so happy at the beginning but now i regret it, now i just hope i get my order.

Date of experience: September 26, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and we are very sorry for the inconvenient we cased. Regarding your order, your tracking number is RQ153117105SG by Singpost, and you signed it in 27-Sep. Please kindly check it again.

GB
1 review
0 helpful votes
Follow Sophie M.
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I'm so glad I found this site, Sammy dress is good for decent quality products for cheap prices, I would recommend this site to anyone! They are really fast at responding to emails and helping resolve problems! I love this site and I use it quite regularly!

Date of experience: December 27, 2014
Washington
1 review
1 helpful vote
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Right after I hit the place order button with Sammydress I realized the sizes were European. I called immediately but there was a busy signal (I would try several times over the next few days but would get a busy signal or the phone would just ring). I submitted a "support ticket" (actually three tickets over the next few days) and while I received a computer generated response I never received a response from a live person. Three days later my order shipped with the wrong sizes. Not only that only HALF of my order shipped. Again calling didn't work nor did the "support ticket". I've NEVER written a negative review but don't want anyone else to be duped by this "company". Hence I am hitting all of the review sites so that others won't lose their money.

Date of experience: January 4, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear kim,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the size issue, we need to check the detail information with the supplier to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
0 helpful votes
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NO Customer Service
January 9, 2016

Similar to everyone else. Ordered 5 sweatshirts the beginning of November and paid for expedited shipping and after 3 weeks followed up. Was told that the items were popular and backordered by their supplier. Asked for a refund and was told that they could cancel my order outright but would only credit me to a "sammydress" account. Received 4 sweatshirts after about 5 weeks, however even though it was the same shirt there was a discrepancy in color with different sizes.

Now waiting over 2 months for the last sweatshirt and they have stopped answering my tickets.

DO NOT USE THEM!

Date of experience: January 6, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Jennifer,
Thank you for your message.We are sorry for the inconvenience caused.
About the issue you have raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Greece
1 review
0 helpful votes
Follow Myronas G.
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Do not buy anything from there. The only sure thing that you will lose your money. I buy shoes for my wife on 15/9 n today 30/11 still have not come. I have sent many e-mails n they tell me excuses. Finally they accept to refund me but... I pay for the shoes 24 euro and they telling me to give me only 20.5 but in dollars that it means that I lose more money with the excuse that I did not pay the insurance...

Date of experience: November 30, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or email address, and we will check it and solve all the issues for you.

California
1 review
1 helpful vote
Follow DontBuySammyDress W.
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I wear a M in US so to be safe I ordered an XL based on their "size chart." There's NO WAY this "Adult XL" would even fit a large child! None of the items I ordered are remotely close to the size listed. Not only that, the shipment took way longer than it was predicted and was missing an item entirely. DO NOT order anything from this company! The prices seemed too good to be true for a reason; because they are.

Date of experience: February 14, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear sir,

Thank you for your important feedback and for letting us about your experience with us.
First, we want to offer my sincerest apologies to you for the issue.
We are afraid that the Asia size you chose was not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please tell us your order number so that we can check and give you a solution, OK?
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
We value your patronage and wish to continue serving you in the best way possible.

Best Regards
Sammydress Customer Service

Texas
1 review
1 helpful vote
Follow Raniyah Z.
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Well I guess most people aren't' used to over seas ordering. I expected the 2-month wait and I guess some don't. Even if you order a phone case from somewhere overseas expect 2-3months. It's NORMAL. I've purchased before and I did have about a month to wait and didn't receive 2 of my items. I contacted them and they told me when one would be available and sure enough I received a new shipping out date during that time. The 2 is no longer available and they contacted me stating what I would like to do. My items were in great condition and I have ordered again recently and I'm excited! If you're not used to the wait then this site isn't for you.

Date of experience: October 16, 2014
California
1 review
0 helpful votes
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I've been waiting for the rest of my orders(5more items) since they told me to wait for a few days on JAN. No updates, no replies since then. I really wanted to wear the items in winter but. Hey. Spring has come here. Is tjis some kinda scam or just irresistible business??

Date of experience: March 14, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have gave you a solution in the ticket, please kindly check it and we will solve all the issues for you soon.

New Hampshire
1 review
1 helpful vote
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Order MS*******009107...
December 16, 2013

Order MS**************... Apparently my experience is the same as everyone else. Ordered 7 items on 11/17 and paid for expedited shipping. I inquired a few weeks later to see where my order was... they told me some of the items were out of stock and would be in stock on 12/10. On 12/10 I emailed asking for a status update and got no reply followed up with two other requests that have also gone unanswered. I also have been calling the # on the website and get no answer. My boyfriend also placed an order a couple weeks ago and it says that its still being processed. They took both our money right away. I'm complaining to the BBB about these idiots!

Date of experience: December 16, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have sent you an email, please kindly check your account about this, and we will solve all the issues for you soon.

Mauritius
1 review
0 helpful votes
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Sammydress is the best
May 21, 2015

Sammy dress is the best. I am really happy with its service. There product are the same as they post. They have a very good support center that do the best for their clients. I love Sammy dress and all they offer.

Date of experience: May 18, 2015
New York
2 reviews
0 helpful votes
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Order
December 11, 2015

I ordered my things on 11/13/15. I have not received it yet. Tried to contact you with no luck. Please respond with some answers. I spent to much money to waste. According to the other reviews you are not a trustworthy company..

Date of experience: December 8, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Joyce,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.As for the issue you have raised.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/

Estonia
1 review
0 helpful votes
Follow Kersti K.
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I have ordered from sammydress twice, shipping takes less than a month (to Estonia). I love my items what I received and I'm about to order again soon!
First off the prices are so low that it makes you want to order so many things: D
Secondly, every time I wear my clothes from this store, i get so many compliments. Because they are very trendy looking!
Thirdly, you can always see reviews on sammydress site too! Some people upload pictures too so it makes deciding so much easier. I recommend buying from sammydress. Customer service is very helpful also. I have had no negative experiences.

Date of experience: June 3, 2015
Germany
1 review
0 helpful votes
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Samydress is a really great shop and offers beautiful products.
You get what you pay for and everything arrives in time! You just need to know that if the description says they will ship the article within more than 5 days or so, they haven't got the article in stock anymore. Therefore, the shipping takes awhile. In this case you will get the product as soon as they have it in stock. If it takes too long, you can ask for the refund. I guarantee that you will get your money back within a few days :) All in all, the website is really reliable.

Date of experience: December 29, 2014
Florida
1 review
0 helpful votes
Follow Mario R.
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I bought two coats on their site I thought these where good because they had 165 reviews of the product and it had 4.5 stars.
It took forever for them to send it and when I eventually go it, but it was not at all what was described on the product description. It said it was woolen but it was some cheap synthetic material you would get from a cheap Halloween costume.
Straight away I wanted to return it they wanted pictures of the item and product codes, straight away I felt this was going to be a fight to get my money back and I won't get a refund on the shipping.
Eventually after back and forth they offered store credit, but no refund of the money.

It is obvious that the reviews on this site about their products are a lie!
And you won't get your money back!
Keep away from them and please share this with your friends on Facebook.

Date of experience: January 6, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Mario,
Thank you for your message.We are regretful to hear that you feel like that way.
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
About the store credit, it is just an option.If you want it to be arranged on your original account, we can also arrange it for you.
We always respect our customers’ decision.
In order to resolve the issue in a better way, would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Texas
1 review
0 helpful votes
Follow Karen C.
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Of all the websites in the world to buy clothing online, I strongly prefer SammyDress. I have been ordering from them since the summer of 2013 - at least six times. They have the most beautiful clothing I have ever seen - and for a very reasonable price, too. SammyDress has made huge improvements in their ordering and inventory control in the past year. My most recent order was delivered to me in Texas (USA) in only 11 days and it was delivered complete. All the clothing was first quality, too. Very pleased indeed. I will be ordering again very soon. I think I have ordered at least six times and I have spent well over a thousand dollars total.

Date of experience: January 26, 2015
Virginia
1 review
10 helpful votes
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Horrible company!
February 16, 2016

I would not recommend anyone to do business with this company! They sent me the wrong jacket after waiting for over a month. Would not refund my money and after long negotiations. First they offered store credit minus shipping. Couldn't make them realize that I shouldn't be penalized for their mistake. We still have not settled this claim. I have escalated through paypal. Avoid this place at all costs!

Date of experience: February 13, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear april,
Thank you for your message.We are sorry for the inconvenience caused.
In this issue, if we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
Would you provide us your valid order number and detail information about the issue please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Australia
1 review
0 helpful votes
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Lovely dresses
August 22, 2015

I ordered some dresses from Sammy Dress. Customer service contacted me promptly when one wasn't available so I could choose an alternative. The order came within the timeframe advised and dresses looked like the photos. I ordered freesize sort of styles so they fit well. I got a green dress to wear to a wedding and it was perfect-good fabric that flowed nicely and had some weight to it-it was fully lined too. I really like how Sammy Dress show photos of customers wearing what they've gotten-really shows how the items fit different body shapes which is VERY handy when buying online without being able to try on.

Date of experience: August 19, 2015

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313