Honestly, I've done quite few orders form SammyDress, but with the last orders it just good bloody annoying, and so frustrating, I've been waiting for 1 whole month for my order to get dispatched, and guess what is still progressing and not shipped out.
I've contacted the customers service two weeks ago and, they apologised and blah blah blah. And still the items purchased haven't been shipped. I just canceled my order, I could spend those money in a store somewhere else. SammyDress I'll never buy one single thing from you. Thanks!
I don't recommend this website for online shopping.
Ok. So the clothes are cheap because they come from a massive factory in China. Lower quality was expected, and luckily I had read other reviews and saw that they tend to run REALLY small. So the clothes I ordered fit. However they're terribly unflattering because of off seams and bad sewing. After washing one top the side seam now permanently rests down the middle of my stomach. I only paid $50 for 6 items so I was completely put out, EXCEPT that I paid for expedited shipping (I placed the order 3 weeks before we left on vacation as I wanted to wear them there), and they arrived 2 weeks AFTER I was back home. 5 weeks is not expedited in any form. If you order from them understand that you really are getting what you paid for- CHEAP.
I have made many purchases on this site and except for the very good prices I have very fashionable clothes and shoes that make me feel so well.
Whenever you buy something make my gift or proving Points for my new purchases.
This is a TOTAL scam! Ordered $121.00 worth of stuff on 10/8. Just like many others that aren't flat out lying (IMO) they only informed me that 3 of the dresses I ordered weren't available when I questioned the status of my order over a week after placing it. The they just never wanted to ship the items that were allegedly available. Finally, 3 weeks later, I told them to cancel my order and refund my money. Now, their customer service link doesn't work for me anymore. LOL Whatever! I seriously doubt any of the positive reviews about this company. This was the first time I ordered from them and (obviously) will be the last. Sonya :)
Dear Sonya M.
We are so sorry for the inconvenience that had been caused.
Would you mind to tell us your order number so that we can check and give you a solution, OK?
Please don't worry, we are always glad to help you.
Awaiting for your reply.
Thanks a lot.
Best Regards
Sammydress Customer Service
I don't know what sammydress.com those positive reviews came from but I had a terrible experience. The coat that I ordered was atrocious! I ordered it in size 14, it was size 4. Terrible quality and the color was indescribable. It made no sense to return because shipping to China is expensive. I wish I could report them to get their a**es kicked. COMPLETE SCAM!
Dear Zina,
I want to start by thanking you for notifying us about the issue.
I want to extend my sincere apologies for the problems you have experienced.
Would you mind to tell us your order number so that we can check and give you a better solution, OK?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
As i said in the title - not just a bargain - it's excellent quality - great customer service and fast shipping - less than 2 weeks to Ireland. I have ordered dresses, wall stickers and jewellery. The dresses were perfect and the maternity ones i ordered for my sister were excellent quality and have lasted throughout the entire pregnancy. The wall stickers are fantastic - excellent quality and like a quarter of the price that they are over here. Choker chain jewellery was gorgeous and looks alot more expensive than it is. Great customer service - always respond within a day and are very helpful.
I cant honestly rate it completely yet, but I do know that it is taking a VERY LONG time to get to me. I am really disappointed in this. I wanted one of the things I ordered for an event for yesterday. It is very hard to try and get in touch with them and I haven't been able to yet. They sure do not take long to charge you and get paid for their services that they have not performed YET! I ordered 2 things a month ago
Thank you for your email, and we are very sorry for all the inconvenient we caused.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Regarding your order, we have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
I ordered on 3-14-16, here it is 3-24-16 and still no package. I have been unable to get in touch with anyone from Sammydress via live chat or phone. The number is a fake number, the live chat box won't even display. I want my money back! It's a shame they are scamming people, this site/business needs to be shut down ASAP
Dear Brandi,
Thank you for your feedback.
We are regretted to learn that you suspect we Sammydress is a scam.
Please kindly note your order was shipped with flat rate shipping which takes 10-25 days, for faster shipment we recommend customers to select expedited shipping ( delivery in 3 to 5 business days). Your package was still within the normal shipping time frame.We have checked the detail information through our ticket center.We have refunded you 6.7USD and the refund ID is 6L904973482458518. Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your SammyDress account and Click " My Tickets ".
We are waiting for your early reply.
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
This company is a joke, I ordered over $200 worth of clothing from there to which I did get half of it and the half that I did get every item was see through. It took me over 2 months to sort out getting a refund to which they refused to pay return shipping. And I am still waiting on the refund for the items shipped back. Biggest waste of my time and money and I would never ever reccommend them to anyone. If you know what's good for you don't waste your time!
Dear Tahnesha,
Thank you for taking your time to write your review.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website:http://www.sammydress.com/m-article-id-16.htm.
We have already refunded you on date 2016-4-13.
To check the refund details please kindly go to your Sammydress account " My tickets "
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
Sammydress has great clothing and great pricing. You do have to check sizes as their sizes are different than the sizes here so be sure to check the chart. Customer service has been quick to respond if needed. Quality and uniqueness of their clothing is what keeps me going back. Very feminine, dressy, and pretty. Its hard to find this kind of clothing anywhere else
SammyDress.com is a great on-line clothing company - countless choices, very good prices (I mean low prices with still nice stuff). It took about 10 days to receive my order, packaged securely. I love to tell my friends about it - so they can give it a try and order nice things from their home.
It is not for real. I ordered a bunch of stuff from there that was supposed to ship in 3 days and paid extra for it to ship in 24 hours. 2.5 weeks later I start complaining and they tell me they cancelled my order for complaining and I had to file a claim with paypal to get a refund. I placed my order in november and they pretty much ruined Christmas as I will not get the refund in time to shop locally.
Dear sammydress, i would like to express my joy and satisfaction for the service you provide as a team. A year ago i discovered your website and since then not a month passes without purchasing from your store. I always find what i look for, everything from casual to formal attire. The easy to use website does not only contain a wide range of items, but also wins regarding the price range. Therefore i recommended you to my friends as well. The customer assistance is also worth mentioning, since prompt responses and operation always leaves me satisfied with the service. Until today i have not returned or changed any of my items as they fully satisfy my needs. I would like to thank the whole sammydress team and wish for success in the business.
Simona
They will not take action until you notify Paypal! That's because Paypal freezes their money and thenot they take notice! Sammy dress refuses to contact Paypal, that's how you know it's a Scam. Their customer service response team doesn't even use proper English when they respond to complaints. They sure respond fast to a bad review but can't respond when you contact them about a missing order or order that has not shipped! Horrible people
Dear Joshua,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I has taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
SammyDress have a huge selection of products from clothing, jewellry and footwear to kids items and house decor. Their prices are very competitive and their customer service is first rate. I would recommend this business to anyone looking for unique purchases.
Sizing is horrible! An extra large is for a size 10, large would fit a size 7. Quality leaves a lot to be desired. Just goes to show you get what you pay for. I wouldn't get anything else from this place even if they gave it to me! Don't waste your money.
Dear Regina W.
Thanks a lot for sharing your shopping experience on our website.
The last thing we expected is a customer let us know how poor quality and
Horrible size, which hurts down your soul and cuts so deep.
We would like to full refund the customer who received wrong size or
Faulty items, under the condition that the customer would open the conversation with us.
Given one more chance, we would do our best for any issues related to your order.
Please feel free to submit a ticket here http://support.sammydress.com/?lang=en,
Or you could send us your valid order number here, then we will reach you and offer a reasonable and practical solution.
Wish we can get in touch and fix the issue together.
Kind regards
Josslyn
Sammydress Customer Service
http://www.sammydress.com/
Terrible clothes and even worse service. Definitely coming from a sweatshop in china. If they send you the wrong size, keep it, since they will require you to provide stupid information and make it soooo difficult until you finally give up. The hoodies are border line felt fabric, it doesn't breathe and you sweat. YES... believe the pricing, you get what you pay for. Can't believe they are still in business. They also have their staff write all the good reviews on their web site as well as this site. I warned you. I could only rate one star since they don't have negative stars.
Dear Adam,
Thank you for your message.We are regretful that you feel like that way.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
We are here to assist you to resolve the size issue.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Sammydress is a great company. They have reproductions of expensive items at lower prices. This does come at the cost of slightly lower quality than the originals, but it really doesn't matter because they're still usable products. Most of what they offer is still high in quality.
The postage costs and times can be quite high, but no higher than from any other Asian website and it similar to what it takes to ship to Asia from other countries, so they aren't trying to scam you for money through that.
The sizing can be quite short, though many items are also unexpectedly wide. As it is Asian sizing I would size up if you're on the larger side.
Over priced delivery prices. I bought $200worth of clothes and was charged $100 for shipping. Finally got the clothes and they were too little and too thin. And only received a portion of my order. My curtains are made from thicker material than these clothes. Fake customer survice number, So im out $300. Thinking about contacting Trouble shooter
Dear Jacquetta,
Thank you for your feedback.We wish to apologize for this inconvenience caused.
1)The shipping fee is charged according to the charge standards of the shipping company and it is charged by the shipping company. For more detail information, you can log in their official website.
2)We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to resolve the whole issue in a better way, Would you provide us your valid order number and detail information about the issue please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
I love sammy dress i wish i found it sooner, the items are nicer in reality than they are in the pictures, it takes a little while to arrive but its worth the wait and it did arrive when i was told it would no delays or anything :)
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Kelsi C.
Thank you for taking your time to write your review. We really appreciate the feedback.
We value your opinion, therefore, would you mind providing us your Valid Order Number?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you very much for your kind support in our work in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/