SHEIN

I have ordered clothes for my baby twice from SHEIN and I have had positive experiences both times. The clothes are beautiful and made of quality materials. They have the coolest designs for babies that I haven't seen anywhere else. A nice selection of tie dye, which is what I was searching for. And the prices are very good. Shipping takes a little longer than I expected, which is why I only gave four stars, but I will definitely be purchasing from them again and again! I'm very happy with my purchases! The fit was perfect, too!

SHEIN is an overseas company that sells a huge variety of different items. SHEIN products are surprisingly cheap and thus is why buying from them is very hit or miss in the quality of what you purchased.
Clothing is sometimes really good and sometimes horrible as well as some of their household products.
Also, I've learned with shipping from them that a lot of the pictures they use to show the product are VERY deceiving! Example: in my pictures below. I bought this mirror thinking that it was meant to put on a table or wherever to than use for your face, well when I got it I was very taken aback at actually how incredibly small it is because they showed it as looking like normal size. You can see in my pictures it's only the size of my hand.

Finally ordered from Shein. While the items arrived fairly quickly, it's a hassle to get in touch with customer service. Would like to return an item that I purchased but they take ages to reply back.

I was charged $32 for buying $45 in clothes. I never had that issue when Shein started selling the products. Try to calculate the amount you are buying

I have been a loyal Shein customer for years and have never encountered issues with payments or delivery—until recently. My last experience was nothing short of a disaster.
For months, I've had trouble with their delivery partner Uni Uni. To resolve this, I specifically requested that future orders be sent via Canada Post, as customer service had previously assured me they could accommodate this request. However, for my last two orders—placed at the same time with separate order numbers—I reached out to ensure this was done, only to discover that both were sent via Uni Uni.
When I contacted customer service about this, I was met with excuses. They blamed the warehouse, even though I had sent a clear request. Then, they casually stated, "We will punish Uni Uni"—an unprofessional and completely inappropriate response.
The problems didn't stop there. When I received my orders, I wanted to return a few items. That's when I discovered a $26 shipping fee on one of the orders. I was told this could be due to a glitch, but instead of resolving the issue, I was asked to provide proof that I didn't select express shipping. Seriously? As a long-time customer, I expect better than being treated like this.
Adding insult to injury, I was told that the coupon I applied made my order ineligible for free shipping—even though the pre-discount total was $129.62, well above the threshold. I didn't notice this at the time because I was focused on requesting Canada Post for delivery. Yet, customer service implied it was my fault for not catching the error.
The final straw was their dismissive attitude and unprofessional language during our chat. I've never experienced such poor treatment from Shein before. I wasn't asking for free service; I simply wanted fairness and acknowledgment of the issue.
I'm done with Shein. Once I receive my refund for the returned items, I'll be deleting my account and app. To anyone considering shopping here: BEWARE. Their customer service has taken a nosedive, and their attitude towards loyal customers is Appalling

Be very cautious with ordering from this company. I ordered almost $600 in clothes for my daughters back to school and the logistics company FedEx that they used delivered my package to a Amazon warehouse which I should have had USPS not FedEx bananas I chose standard delivery not express. After reaching out to FedEx to try and find my package I got no where and was told they only refund the merchant and that the merchant would have to file a claim so after being directed back to SHEIN I open a ticket. SHEIN refused to help me and continuously redirected me back to FedEx ignoring my request to file a claim. I have still not gotten my money back nor my package found and it's been a week.

Very frivolous. I returned a package to them and they did not give me my money back. Shame! I will never order from them again!

Shein is not reliable, do not order stuff from them. I have ordered 20 items, all needlework related. Have only received 8 items. Some of very poor quality. I've been robbed. And my original order just disappeared from the Shein app, is no where to be found so I can have proof of my order. Total rip off.

SHEIN and its employees do not have any kind of respect towards their customers. They don't have any problem by taking your money but if their service is deficient and you are required to contact customer service, that's when all hell breaks loose. If you must contact cs, you will encounter with employees that don't understand you, employees that are careless on regards of your necessities and overall people more interested in making you feel inappropriate instead of helping you out. They offer benefits for achieving a vip status for spending your money in this website, but when you need to use those benefits they will give you the run around. My problem is with a large order I had placed. Because they keep items all around the world in different warehouses, don't feel shy to think that they mind splitting your order. And they don't care if by doing this they exposed you to spent more money in your purchase. They'd split my order and one single item was sent in a different package than the rest. This package had to be delivered to DORAL, Florida and during the pass weekend it was very close to that area. It was in Miami. On Monday everything changed because the package had been sent to Fresno, California. When I contacted their customer service reps no one seemed to understand my predicament. And here I am, a week later, paying additional taxes for waiting for that package to be send to my country. They are completely careless of your situation! And as for today, the package has not been delivered. I used to purchase items from this website at least once a week and my situation fell on deaf ears. If you request a supervisor they tell you right away that there ain't any available at the moment but if you use "uncivilized" language soon enough you will get someone telling you how awful of a person you are. Don't waste your money or your time in this website.

The pricing is fair, and they offer a good range of products, but their customer service is severely lacking. My order placed during Eid arrived with an open package and several items missing. Despite my repeated attempts to contact customer service, I received no satisfactory response until they finally agreed to issue a refund for the missing items and suggested I reorder the items.

This experience has left me questioning how reliable your service is.

I run an embroidery business and one of my customers sent me a box of denim shorts from this company. The stinch of formaldehyde almost knocked me out trying to finish her jobf. I refuse to take in any garments from this store ever again!

SHEIN YOU HAVE THE WORST CUSTOMER SERVICE YOU GUYS ARE TURNING INTO A FRAUD! You lost my €115 parcel and claim it was delivered. Instead of helping your customers, you act like you don't care about their hard-earned money going to waste!

I love SHEIN, but recently I've an experience where a package I ordered was not delivered. I contacted customer service and really and truly it was sort of difficult to communicate with them. However, after getting past the communication issues, they informed me that they would give me a full refund on what I ordered. I was very happy about this because I thought that I had just lost my money and my items. They informed me that I would have to wait a certain time for the refund to show up on my card. To my pleasant surprise, the 'refund' showed up on my card by the very next day, but, did you know that they refund you for each individual item as opposed to the total amount you spent? Regardless, the 'refunds' were coming in, so I was happy. The problem is that I didn't receive all the refunds on my credit card, however, SHEIN's website was showing that the refunds were processed on their end. I contacted SHEIN who informed me to contact my bank and I did but the bank said that I must contact SHEIN because they (the bank) have nothing to do with the refunds. I contacted SHEIN again and they're just telling me the same thing - "According to the refund department, the refunds in question have been processed, different banks have different processing times, blah blah blah." And here I am, almost a month later, no package, a partial refund and the customer service reps seem to be ignoring me now.

When I tried to reach SHEIN on their website, I received a ticket number. I had to wait 24 hours for a response. I was looking for a response that said my order went through. But that didn't happen. Instead, I received an email that stated I needed to give them the order number. I don't have an order number because I wasn't giving an email acknowledgment or confirmation that showed an order number. I am in a loop with them. So today I am going to call my credit card company and cancel the order since they did not give me a proper response within the 24 hours and the order did not go through. I don't have any further information from them. This raises my suspicion that this company doesn't know what it's doing. I just started using them and I find their follow up and communications are extremely poor.

This is the second time that I am ordering from Shein because they have very beautiful pictures and modern design of clothes in their website which are very deceptive, but when I received the clothes they are totally different very bad quality and bad cut. Some of them fall apart even while I'm ironing them, so imagine what happens when I try to wash them!
BTW, they have wrong measurement and bad customer service.

I order some stuff in March 2024 And I kept getting an email saying your package is on the way. So last week I get an email saying my package is delivered but I never received it. I tried so hard contacting shein but no reply. I even saw the delivery guy in front of my home,didn't even get out of his truck and he took off without delivering my package. That same time I got an email saying it's delivered. I'm very disappointed in their service. Took my money and I never got my stuff. I won't ever order anything from them again nor recommend to anyone. 🙁

First time ordering. Everything was too big. Returned as instructed. Only refunded for one of 6 items. Theres no way to get to anyone about this. Its not worth it. 0 stars. I would not bother ever again. Absurd.

Bought a large dog harness which arrived yesterday, harness fits great but the clips are of such poor quality they don't clip properly and if I had to have my dog lunge they would just pull apart. They refuse to let me return it. 1st time buying from them and certainly the last.

Utterly frustrating to deal with. Worst customer service and uneducated "fraud team". My order was shortly flagged by security for fraud check. They demanded screenshot of the transaction showing on my bank account. Sent. Rejected. Sent it again. Rejected again. Logged into my banking website to send screenshot from statement. Rejected. Sent screenshot from mobile app. Rejected. These foolish people don't even know what they are looking for and asking for. Eventually after 4 or t attempts. They said I failed the checks and cancelled my order. The refund was processed and I received less money back into my account than what I paid them. They are unhelpful and utterly useless. Heartless. I will never try shop here again.

I have worked for 400 hours this week just sewing little patterns onto T-shirts. My fingers are bleeding and I keep getting blood on the T-shirts. My boss, Patricia doesn't let me use the bathroom so I keep sharting my pants and sometimes its so aggressive it gets on the T-shirts and I have to just call it Tie-Dye. I will probably get fired and thrown in the basement for this but whatever. At least I won't have to pay to work anymore...

Ich habe ein Paket mit 4 Produkten zurückgeschickt und Shein hat mir das Geld teilweise zurückerstattet. Er hat mir nur 3 Produkte erstattet. Für das teuerste Produkt hat er mein Geld nicht zurückgegeben, ich bin mit Shein sehr unzufrieden. Er schickte mir eine Jacke, die drei Nummern größer war als die, die ich bestellt hatte. Sie forderten mich auf, das Produkt zurückzugeben. Ich schickte es zurück und er gab mein Geld nicht zurück. Ich bin auf einer Betrugsseite. Ich empfehle überhaupt nicht.

Delivered on time but so disappointed with the products I ordered. Not same as the pictures on their website. Cheap materials and defective

My account has suddenly been suspended so I can no longer post reviews of received products. I'm completely confused. I haven't posted anything offensive or violated any policies. No one from the company will give me a straight answer on why this has happened! Btw,previously my reviews have been positive!