Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
8 had a few dresses and over shirts I was ordering the dressed were 4.00 n something. The over shirts were 1.00 n something each I was buying 3 or 4 dresses and 2 or 3 over shirts. I had them in the cart going 2 pay and after a a 10.00 coupon it came to 41.00 and something how the hell does that's work? Ridiculous!
STAY AWAY! It seems great at first but then they start messing with your account. Don't let you use points you rightfully earned, cancel orders on you, don't allow returns like they say and activate/deactivate your account whenever they want. Absolutely horrible!
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
I washed my entire order along with some of my own expensive clothes and a sweater exploded in the wash, embedding thousands of fibers in everything in my order and infesting my whole house as well as ruining my washing machine, costing me upwards of $1000. Shein is refusing to refund my order without me sending everything back despite having photographic proof. I am unable to send back as I have a disability and already threw much of it out as the fibres were infesting my entire house
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for shopping at SHEIN!
The problem you reported may be caused by the following two reasons:
A. Your coupon has a deduction limit. The product page shows the amount of the current single product after the coupon is used, which does not exceed the discount limit; after checking multiple items in the shopping cart, the total amount exceeds the discount limit, and the discount allocated to each product becomes smaller.
B. You checked multiple items in the shopping cart, and the coupon applied by the system based on the total amount of multiple items is inconsistent with the coupon for a single product you see on the product details page. The coupon on the product details page makes a single product more favorable, but the coupon applied in the shopping cart is the best for the entire order.
Combining these two situations, you can check the coupon code and discount details used for each product on the product page and the shopping cart page to verify the reason why the amount of the product in the shopping cart is higher.
For additional support, contact our customer service center via this link https://us.shein.com/robot?page=navigationBar【更换对应市场链接】. Please type your question directly in the message box to get an answer or solution.
You can also contact us in the SHEIN app by following these steps after logging in:
1. Please click "me"
2. Support
3. Click customer service
4. Select a subject
If the problem remains unresolved, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Yours sincerely,
SHEIN