After 4 years of buying off of SHEIN I've decided to fully Cut ties with the. Their products used to be very affordable and you can get a lot for a reasonable amount of money but now everything is just so much more expensive and their coupons do not work plus the shipping is very high considering all their stuff is made cheaply and poorly, and China. Their stuff has never been good quality, but over the years it's gone downhill and now it's just pure garbage, especially with all the harmful chemicals that are past the illegal right to put into products and all their stuff. It's very devastating and they've lost a really good customer I spent a lot of money in the past unfortunately Them and now I will no longer support them or give them money. I also got into their games which is supposed to help you win and earn some free gifts but they never give you the free gifts and they make you play over and over again, you get very close to receiving the gift and they don't even give it to you so frustrating you guys are shameful shameful fraud! Plus, I've become more of an elegant lady and elegant ladies do not buy from Sheen Fashion Nova and absolutely not from Temu. We buy from high end independent sellers that are based in New York Paris Italy and the UK. Not from companys like yours who have all the products manufactured, real dirt, cheap and places like China Who pay people over there pennies and sweatshops in child labour places and then charge a normal amount over here in the western countries with horrible toxic cheaply made products.

I run an embroidery business and one of my customers sent me a box of denim shorts from this company. The stinch of formaldehyde almost knocked me out trying to finish her jobf. I refuse to take in any garments from this store ever again!

SHEIN YOU HAVE THE WORST CUSTOMER SERVICE YOU GUYS ARE TURNING INTO A FRAUD! You lost my €115 parcel and claim it was delivered. Instead of helping your customers, you act like you don't care about their hard-earned money going to waste!

First time ordering. Everything was too big. Returned as instructed. Only refunded for one of 6 items. Theres no way to get to anyone about this. Its not worth it. 0 stars. I would not bother ever again. Absurd.

Utterly frustrating to deal with. Worst customer service and uneducated "fraud team". My order was shortly flagged by security for fraud check. They demanded screenshot of the transaction showing on my bank account. Sent. Rejected. Sent it again. Rejected again. Logged into my banking website to send screenshot from statement. Rejected. Sent screenshot from mobile app. Rejected. These foolish people don't even know what they are looking for and asking for. Eventually after 4 or t attempts. They said I failed the checks and cancelled my order. The refund was processed and I received less money back into my account than what I paid them. They are unhelpful and utterly useless. Heartless. I will never try shop here again.

This is the second time that I am ordering from Shein because they have very beautiful pictures and modern design of clothes in their website which are very deceptive, but when I received the clothes they are totally different very bad quality and bad cut. Some of them fall apart even while I'm ironing them, so imagine what happens when I try to wash them!
BTW, they have wrong measurement and bad customer service.

I order some stuff in March 2024 And I kept getting an email saying your package is on the way. So last week I get an email saying my package is delivered but I never received it. I tried so hard contacting shein but no reply. I even saw the delivery guy in front of my home,didn't even get out of his truck and he took off without delivering my package. That same time I got an email saying it's delivered. I'm very disappointed in their service. Took my money and I never got my stuff. I won't ever order anything from them again nor recommend to anyone. 🙁

When I tried to reach SHEIN on their website, I received a ticket number. I had to wait 24 hours for a response. I was looking for a response that said my order went through. But that didn't happen. Instead, I received an email that stated I needed to give them the order number. I don't have an order number because I wasn't giving an email acknowledgment or confirmation that showed an order number. I am in a loop with them. So today I am going to call my credit card company and cancel the order since they did not give me a proper response within the 24 hours and the order did not go through. I don't have any further information from them. This raises my suspicion that this company doesn't know what it's doing. I just started using them and I find their follow up and communications are extremely poor.

I have worked for 400 hours this week just sewing little patterns onto T-shirts. My fingers are bleeding and I keep getting blood on the T-shirts. My boss, Patricia doesn't let me use the bathroom so I keep sharting my pants and sometimes its so aggressive it gets on the T-shirts and I have to just call it Tie-Dye. I will probably get fired and thrown in the basement for this but whatever. At least I won't have to pay to work anymore...

This store is a COMPLETE joke! They don't honor their price adjustment policy! I purchased MANY items and within a couple of days, the price was reduced significantly! I get a pop-up that the price isn't lower than when purchased? REALLY?! I brought this to customer service's attention who asked me to send them screenshots of my order and the current prices, which I did and it took me almost 15 minutes to do so! What do they tell me? I didn't meet the criteria? WTH?! The bottom line is that these scammers don't honor their policies...PERIOD!

I ordered pants that are not true to size...the quality and material is very very cheap...none of the shoes fit...they are all too small...not true to size...can't get an answer from customer service about sending them back and its been over a week..

After purchasing one item to see the validity of the company, I was satisfied and therefore went full speed ahead and ordered several items. In the beginning, you get text emails encouraging returns that are free before 30 some days but try to return there is absolutely no communication even when you contactcustomer service. Then you see all the restrictions, the return items does not process what a mess pay more stay in America.

On September 11th, 2023, I have ordered 14 items on Shein website and was debited cad 361,39. The next day, I was receiving an email from Shein saying that my order was placed on hold by their risk prevention system and that they needed me to provide them with a screenshot of the bank transaction. I sent them the requested screenshot but hours later, they told me that the verification failed and that I should send again. Despite the fact that I asked them by email what was the issue, I didn't get any answer. I've tried to call the customer service but nothing. The status of my order has not changed since and is still in "processing" stage. I just want my money back now. Looks like we are talking to robots!

SHEIN and its employees do not have any kind of respect towards their customers. They don't have any problem by taking your money but if their service is deficient and you are required to contact customer service, that's when all hell breaks loose. If you must contact cs, you will encounter with employees that don't understand you, employees that are careless on regards of your necessities and overall people more interested in making you feel inappropriate instead of helping you out. They offer benefits for achieving a vip status for spending your money in this website, but when you need to use those benefits they will give you the run around. My problem is with a large order I had placed. Because they keep items all around the world in different warehouses, don't feel shy to think that they mind splitting your order. And they don't care if by doing this they exposed you to spent more money in your purchase. They'd split my order and one single item was sent in a different package than the rest. This package had to be delivered to DORAL, Florida and during the pass weekend it was very close to that area. It was in Miami. On Monday everything changed because the package had been sent to Fresno, California. When I contacted their customer service reps no one seemed to understand my predicament. And here I am, a week later, paying additional taxes for waiting for that package to be send to my country. They are completely careless of your situation! And as for today, the package has not been delivered. I used to purchase items from this website at least once a week and my situation fell on deaf ears. If you request a supervisor they tell you right away that there ain't any available at the moment but if you use "uncivilized" language soon enough you will get someone telling you how awful of a person you are. Don't waste your money or your time in this website.

I love SHEIN, but recently I've an experience where a package I ordered was not delivered. I contacted customer service and really and truly it was sort of difficult to communicate with them. However, after getting past the communication issues, they informed me that they would give me a full refund on what I ordered. I was very happy about this because I thought that I had just lost my money and my items. They informed me that I would have to wait a certain time for the refund to show up on my card. To my pleasant surprise, the 'refund' showed up on my card by the very next day, but, did you know that they refund you for each individual item as opposed to the total amount you spent? Regardless, the 'refunds' were coming in, so I was happy. The problem is that I didn't receive all the refunds on my credit card, however, SHEIN's website was showing that the refunds were processed on their end. I contacted SHEIN who informed me to contact my bank and I did but the bank said that I must contact SHEIN because they (the bank) have nothing to do with the refunds. I contacted SHEIN again and they're just telling me the same thing - "According to the refund department, the refunds in question have been processed, different banks have different processing times, blah blah blah." And here I am, almost a month later, no package, a partial refund and the customer service reps seem to be ignoring me now.

I received an email from SHEIN that my package was delivered March 24,2024. I emailed them and went to their website to let them know that I have not received any package nor sign anything. I have been trying to reach out to customer service but no one can contact to except the bot service that is useless. It's a really horrible and frustrating experience to reach out for someone to help me to find out where my package is!

1. They send out things in multiple batches on the same order.
2. You have to choose from multiple batches when processing a return.
3. There is no way you can catch hold of a live agent except after your first purchase.
4. Their shipment gets delayed for no reason.
5. Raising a ticket often means being tossed between departments with no actual results.

I ordered about 17 items most were for this upcoming Easter. This order included my grand daughters Easter dress and shoes. They kept pushing the delivery date back until now it's been almost a month. They stated that as a courtesy they would provide a refund but I would still receive my order. Now when I check the website the items are not there. States they've been refunded. What about my baby's Easter dress and the other 17 items? This is a shipping nightmare!

There is no support. Period. I received a damaged sweater and opened a ticket 20 days ago. No response. Now I can't return them either because it passed 35 days after the purchase date. But it took 2 weeks for me to receive the sweaters, their 30 days return policy is fake! So to avoid trouble, do NOT order from them unless you are sure and don't mind throwing the money away if the item is damaged.