SHEIN

I submit and paid for my order on 2/15/24 and received tracking from UniUni that parcel was delivered on 2/19/24. I did not receive order and it is impossible to have the order packed and delivered within 4 days!
I have been calling UniUni shipping company, phone always busy from early to late hours! There is no phone # that I can contact Shein. This is my first order from Shein and I should have read their reviews before placing the order! I learned my expensive lesson and I think Shein is a spam company. Beware!

So I'm a regular shein customer this time, they have been rubbish. I received rude customer service. So I was meant to receive my order on April 4th ( that was the last estimate day for shipment) didn't receive it then so immediately contacted SHEIN via the support section. They apologised. I told them if I do not receive it by this certain day it's no use to me as I'll be travelling and I won't be in to except it. Only my mother in law will be in and once she accepts it I will be doing a full return, including the final sales! As it's no longer needed and it's way out of the time frame, SHEIN was telling me I can't return the final sales. I said yes I will! Your delivery is way out of the time frame and balloons I need needed which for my husband birthday which has gone! So I will be returning EVERYTHING! They kept on going back and forth with me, even closing my ticket!rude! When it wasn't resolved! So i opened another one they passed me to the senior customer service stephen! He wasn't helpful and very cheeky! He said he doesn't understand English. So why employ staff to respond to English speaking customers if you do not understand English. Which is a lie anyway because he was typing very good English! Anyway he now said I should pay for a return because I'm returning the items for personal reasons! How the hell am I returning items for personal reasons. When my delivery was delivered out of the time frame! He tried to be cheeky with me and said I should keep the items if I do not want to pay for delivery. I'm definitely taking shein to small claims court because since the 4th of April I've been on this matter and it's been stressful and I've received rude customer service, most importantly from Stephen. Till this day I'm yet to receive a return QR code. One thing about me is I will definitely do not play when it comes to me spending money and receiving good customer service! This one I didn't, I will never buy from shein again! They have now closed my ticket twice! This is getting frustrating!

I sent back a single breastfed jacket with pants, 2 casual shirts, and two tee shirts all too small. They did not pay me.for my suit which was 31.46 but they p a I'd me for those cheap shirts, but didn't pay me for my outfit, nor did they send me my outfit back. I will never spend another dollar with them
I AM PISSED,PISSED,PISSED.

There is no support. Period. I received a damaged sweater and opened a ticket 20 days ago. No response. Now I can't return them either because it passed 35 days after the purchase date. But it took 2 weeks for me to receive the sweaters, their 30 days return policy is fake! So to avoid trouble, do NOT order from them unless you are sure and don't mind throwing the money away if the item is damaged.

I ordered some dresses on the page and they have not arrived. First, they told me that they would arrive on March 8th and then they told me that they would arrive today and they have not arrived.
I will not buy from that page again. I will not spend my money to buy something that will never arrive.

I ordered a total of 6 items that costs up to 52.01. I only got 1 of them the rest ain't even shipped. Trying to used their contact but can't get through to them, so I had to file a case on paypal. My order no. Is1ZGG8493YW******* by Ups

The material posted on Shein's site is full of lies. I bought it because the description said it was 70% cotton. Due to skin disease, I cannot wear products that are less than 60% cotton. However, the product I received was 100% polyester, and Shein specified that it was the only product that could not be returned. Isn't that a scam? Of course, I contacted customer service, but it's pointless because they just give me a canned response from a machine. This store is only used by people who want clothes made from 100% polyester. (the worst quality and just few cents cost)

GSHNFC*******P5

Never have I bought such poor quality items, and had ZERO CUSTOMER SERVICE! Insult to injury, they expect me to pay shipping to return all unfit for purpose items (Only 1st item returned is free return shipping), how dare they take my money & THEN charge people a fortune (amount at THEIR DISCRETION) to return defective, worthless product. Words cannot describe the low level of quality at Shein, and if you want to spend your hard-earned money just to be disappointed, you will have found your nirvana for that! Read all the reviews from all over the world (BUT NOT ON THEIR SITE, THEY REFUSE TO PUBLISH HONEST, PROOF OF PURCHASE REVIEWS WITH PHOTOGRAPHS) and laugh at us fools whose money they've taken and make it impossible to return due to broken AI system.

They should only be allowed to operate in the same country and region as where the goods are manufactured because we expect far superior quality than their NOT FIT FOR PURPOSE items! My wigs are going in the bin, they are NOTHING like the photos and the quality isn't even fit for a single costume party, let alone daily wear for those with medical issues.

Self-respecting Governments should protect their citizens by stepping up and banning Shein, not least because they provide ZERO PERSON TO PERSON CUSTOMER SERVICE, just a malfunctioning bot that keeps shutting down or saying, "I'll try harder". NOTE: SHEIN REFUSE TO PUBLISH ANY NEGATIVE REVIEWS ON THEIR SITE, ESPECIALLY WITH PHOTOS PROVING QUALITY ISSUES.

I can believe SHEIN prefer to lose a good customer then refund a three dollar item. I received my package missing items. Send a message to customer service about my item missing pictures proof and they did not want to do anything about it which I have years buying during the years few packages always something missing and I let it go. I don't do anything about it until this time I really needed the item and I decided to ask for it refund. Nope they did not want to do nothing about it and treated me like I stole, I'm not buying here no more

This company charged my account for over $100 without permission or even us buying anything. There is absolutely no customer service line to contact to dispute or even talk to anyone. Not happy at all.

Ordered a dress through this company which was $30 including the shipping my husband paid for it on his debit card we get a notification through their fraud department that they need a little extra information for us before they ship the dress. We sent him a picture of the bank statement showing proof we paid for the dress they denied the picture saying it was not a complete clear picture. We took another picture up close of the bank statement letting them know we were not going to give out our account number or anything else but the picture of the bank statement through his bank which we did online. I can see if the outfit was over $500 that they would have their fraud department looking into it but a $30 order really?! Ridiculous crap! Get it together Shein!

Why did Shein the Payshap the scan payment method for billing payment, why did they take it away, I have talked to over a hundred people on Instagram who told me they will not use their credit card

I was order shein missing items and worong item shein sent me very late service and diffalter shein staff and management all current and diffalter please nobody buy anything from shein not gud waste money I hate shein.

My ordered was delivered to the wrong address. Honestly I forgot I ordered until I check my email. I emailed SHEIN asking for a refund but preferably the warm up I ordered. I received an email stating it's been 45 days we can't do anything.

Beware before you buy!
I've poured thousands into Shein, only to be met with endless refund hassles. They often ONLY RETURN PART of your money for returns, making you jump through hoops to contact customer service for the full amount—a task that's nearly impossible.
And after weeks of waiting and sending 5 to 8 emails, they sometimes claim they never received the returns!
It's a frustrating cycle of DECEIT. As someone of Chinese heritage, it pains me to see such practices, seemingly reflective of a "Chinese way of doing business". Truly, the worst shopping experience ever.

I ordered on Shein last year November, my parcel got lost, and this was after I paid Buffalo courier service the import tax. Shein was very professional in the matter and they immediately refunded me, without any trouble. Buffalo courier services is refusing to refund me after I have spend hours on the phone escalating the matter. I have send through various proof of payment and still they are refusing to pay back (about R600).

Please Shein, this company is stealing from your clients. Please use a professional company that is competent.

I am afraid to say that after this horrible ongoing experience I won't be ordering from Shein again, unless they use a trustworthy courier service.

Purchased blouse that had cuff button with no hole. Support just does shipping issues and every phone number is not valid.

They have different giveaways going on and each one is stops at a certain point automatically then tells you "invite friends with your link to get.50 cents off off a dollar to reach your goal. I do but then exit the app because it doesn't update it unless i restart the app. I get back on and it goes "here's.30 cents, keep inviting, you're almost there." but then it just continues to lower what I'm getting so I can't even get the stuff they promise. The whole app is honestly a scam to just invite people on to get more sales. Don't waste your time with that trash website/application.

1. They send out things in multiple batches on the same order.
2. You have to choose from multiple batches when processing a return.
3. There is no way you can catch hold of a live agent except after your first purchase.
4. Their shipment gets delayed for no reason.
5. Raising a ticket often means being tossed between departments with no actual results.

Clothing and customer service needs help. Products is rejected poor quality trash sweater arms even with bottom of sweater. Save your money and go to goodwill. After the rip off return rates your better off.

I received a delivery notification both by email and on my the app stating that all 15 orders that i purchased were delivered. All orders were not delivered and because i have had recent issues with theft. I tried to reach out to SHEIN to see if they could either replaced them or refund me for them. They don't provide a contact number, all that they have is a so call chat. Further their optional questions are very limited prevented me from making an accurate selection so that i can place the correct complaint in the chat.

In addition, Shein tried to charged for some kind of a "customer support" with one of their specialized agents which attempted to charge me $55/month to register for furthering customer support services likely my bank rejected this charge attempt.

Shein is horrible and lacks total professionalism. They are absolutely apart of the issue along side the thief that stole my packages.

Each time I place an order from SHEIN they would send me used, stained and torn clothes clearly that has been worn before as the clothes would smell of body odour! I have never experienced this kind of treatment from any company in my life of online shopping. This company needs to be shut down asap. Please note that those images are just a few of the many that I have received in the past.

If your package is stolen their is nothing you can do it seems so it a risk every time I was text that my delivery arrived and ups did nothing SHEIN won't let me submit a ticket it's robot AI just throws u in a loophole never again