This is the most unprofessional non thorough company I have ever had to use! I placed my order dec 15 and I paid for express shipping. On Dec 30 I haven't received 1 item. I haven't been given any tracking updates just emails about more delays. They used DHL for delivery and their website malfunctions and not useful. Purchased almost all my 10 y/o Christmas gifts from Shein. Safe to say her Christmas is ruined.

See the provided ticket, this will go to court, going against their terms and conditions. Support first proceed, don't really answer question, i said five times can you give me a clear statement but no, put bad rating and then messages below appears..

Ordered July 22,2022 and paid $12.99 express shipping. Got tracking saying it shipped 7/27/2022. Still haven't received items. Contacted the company several times. Only got back to wait wait wait. It's been in Memphis TN since 7/27. Finally they allowed me to put in a refund request. Total was $71. They are giving me back $45. I did receive one item. Impossible customer service. Not at all worth ordering from there.

Ordered bathing suits and toppers from them back in March 2021. Now leaving April, their site tracking system says "in transit" since beginning of April when they took my money. Asked for a refund, they said my clothes would arrive the next day. Used the tracking # on USPS site, says no package. I'm out over $80. This is the second company to rip me off. I'm done.

They claim that they shipped an item but the tracking number is not identified by Canada post, it's way past the delivery date and it's impossible to get a hold of their customer support. Never buying from them again

By far the worst site in History. Placed a order April 23,2020. Supposedly shipped May 10,2020 today is now May 24,2020 and I still haven't received my package from California. FedEx says they don't have it. I have received other packages from China that I ordered after this. Full of $#*! website. Never again! Customer Service only apologizes and give you a standard message that doesn't even go with you email you sent. It seems they can't read English. I wish I could give no stars because 1 is to many.

Literally just got my order today which I was very excited before because it came earlier than expected and today is my birthday. I ordered 3 swimsuits all the same size and 2 out of 3 are too small. They will not allow me to return or exchange them even though they are brand new with the hygiene tape still on. How am I suppose to know if they fit without trying them on and why are the sizes so inconsistent? Pretty disappointed. I would've bought something else not just returned the items. I actually really like the 1 suit that fits. Just mad bc my money was wasted and I don't know what to do. My first and last time ordering from them.

It has been about a month since I returned some items from my order. Everything was done correctly, but they still haven't returned my money! No one is responding at SHEIN! It's a ridiculous website with poor quality clothes and absolutely no customer support!

I recently ordered a lot of clothes because shein clothes is either a hit or miss when you have a curvy body. Sometimes I end up with only one or two pieces that fit me well from my order.

Well I guess my recent big order angered somebody because my order name changed from Elizabeth Z to "Elizabeth will die"
I tried to talk to someone about this odd change but could not talk to anybody. It feels like there is no easy way to contact a customer service representative.

Now I don't feel safe to try on the clothes I was really excited to try on and will just return it all once it arrives...

I am considering no longer shopping here anymore. This is too scary for me.

Please do better Shein.

I placed an order that was never received. Shein acknowledge this but claim their shipping company won't refund their costs. After dozens of emails all they've offered is a partial refund (60%) or I could pay another $15 & have the order resent!

I ordered really cute pieces from Shein (7 pieces) and it stated all were delivered to my P. O. box. But, no, only one bikini top was sent in my package. I have reached out to customer service via email (telling them to not refund, but please replace items) with the promise of a response in 24 hours and, 1 week later, no reply. Im so sad. I wanted those pieces..

Bought boots around 1 months ago. Worn them couple of times and both soles are completely cracked. Rest part of boots looks like new. Asked for refund, but I got just 60% back. That were the highest amount what shop could give me. 60% for completely broken boots?! Was shocked. I will never going to buy from this shop again.

Ordered fast track ordering but only got 1 shirt out of 22 items I ordered, and it clearly said my order is delivered, as I said only found 1 item and nothing more. Plus the item I received was torn and missing a button.
Nowhere to contact Shein, except to return back items, well I can't send back what I don't have. Yes the clothing might be cheap in price, it's not worth it if you don't get it... What a messed up company
I've contacted my bank am going to let them deal with these persons cause I have no way to!
Advice to all, buy elsewhere

First of all- they probably wrote ALL of these positive reviews on here. If I could rate them a zero I would. I followed their return process to a "T" and was never credited any points or store credit. You can't get through to any "customer service". There's no phone number to be found. The live chat help is a joke. It's a robot that doesn't answer questions. So they kept the merchandise and my money. You can see from the photos my original order, the processed return, and the note "refunded", yet there are no credits on my SHEIN account.

Shein is the worst! I haven't received my order and it's been two weeks already without being asked to pay for customs while their policy says it 9-12 days instead. I have been trying to call but nobody bothers to answer and some of the numbers provided don't work anymore, automatically that leaves me no choice but to email them and they take hours to reply to your emails. I had requested an urgent delivery but instead they told me that my package was delayed by 5-7 days and instead of being informed about this earlier they only updated me a few days before I had to move out from where I currently reside. Till this day nobody is willing to help.

Ordered 3 items, all were cheap material and varied in how they fit. When i tried to leave reviews, they got deleted. Shein says they dont delete critical reviews, but that's what just happened. I'm guessing thats why nearly every product has nearly 4.5+ stars, so disappointing.

Stick With Amazon! This place is a joke. It's literally hit or miss. Maybe you'll receive something decent or maybe it'll feel cheap & itchy. Maybe you'll get your package or maybe they'll let it pass through so many hands, without tracking availability, that it'll just disappear. Over these bootleg little shops with all the hype but zero results! If you have time & money to blow you'll love this place