SHEIN

I ordered for the first time
Great catalog
One of which was a goggle sweatshirt. It ran very small
zThey won't exchange or return
Every on line Co
Allows returns on dog jackets. My dog weighs 15 pads and the medium is too small

Ordered in December last year but nothing arrived despite it saying it had I was asked to re order which I did but still not received The company offered to pay me 50% refund! This must be how they make their money Terrible and I will never use this company again So they want to keep half of the money and I have nothing!

This company would be so much better if it had a better company to ship its products. It's so ridiculous that I ordered my things early and yet they still didn't arrive in time for my trip. What a waste of freaking money. This company is trash because of DHL shipping.

I will not order from Shein again. Both shirts are flimsy, poor quality fabric. With one shirt I wondered if it was a plastic-type material; felt bad on. Both were undersize for the size they implied.

I placed an order that was never received. Shein acknowledge this but claim their shipping company won't refund their costs. After dozens of emails all they've offered is a partial refund (60%) or I could pay another $15 & have the order resent!

Ordered July 22,2022 and paid $12.99 express shipping. Got tracking saying it shipped 7/27/2022. Still haven't received items. Contacted the company several times. Only got back to wait wait wait. It's been in Memphis TN since 7/27. Finally they allowed me to put in a refund request. Total was $71. They are giving me back $45. I did receive one item. Impossible customer service. Not at all worth ordering from there.

I recommend everyone do not waste your money to buy from this company.
First because of, low quality products.
Secondly, horrible customer service, in fact there is no customer service. They dropped my order in mail room, took a picture and claimed delivered, but who knows if after that they picked order again?
They don't take any responsibilty.

It has been about a month since I returned some items from my order. Everything was done correctly, but they still haven't returned my money! No one is responding at SHEIN! It's a ridiculous website with poor quality clothes and absolutely no customer support!

Ordered bathing suits and toppers from them back in March 2021. Now leaving April, their site tracking system says "in transit" since beginning of April when they took my money. Asked for a refund, they said my clothes would arrive the next day. Used the tracking # on USPS site, says no package. I'm out over $80. This is the second company to rip me off. I'm done.

They claim that they shipped an item but the tracking number is not identified by Canada post, it's way past the delivery date and it's impossible to get a hold of their customer support. Never buying from them again

I ordered 6 items from them only got one. Ive keep checking the tracking and there is no update since 8/23/19. The chat bot stop instantly answering my questions once i sent a complaint. The really need to get human customer service because this is ridiculous!

So, I was hoping these items were as cute as look online. And lots of folks call it "hit and miss". For me, it's a distinct MISS. I have ordered twenty or so items over the last 8 months or so. I gathered it all together in my closet. I have worn ONE item a couple of times. Ask your granny about cheap, double-knit polyester fabric of the 70s and her grimace will tell you all you need to know. Only this is even cheaper, thinner than that stuff of her day. Items are generally ill-fitting, cheaply made and don't fall on me like they appear in the ads. If you like surprises and are into the idea that "I'll order ten things and maybe find one I like" and only be out 50 bucks, then this is for you. Personally, I gave it a good run and am done.

By far the worst site in History. Placed a order April 23,2020. Supposedly shipped May 10,2020 today is now May 24,2020 and I still haven't received my package from California. FedEx says they don't have it. I have received other packages from China that I ordered after this. Full of $#*! website. Never again! Customer Service only apologizes and give you a standard message that doesn't even go with you email you sent. It seems they can't read English. I wish I could give no stars because 1 is to many.

Literally just got my order today which I was very excited before because it came earlier than expected and today is my birthday. I ordered 3 swimsuits all the same size and 2 out of 3 are too small. They will not allow me to return or exchange them even though they are brand new with the hygiene tape still on. How am I suppose to know if they fit without trying them on and why are the sizes so inconsistent? Pretty disappointed. I would've bought something else not just returned the items. I actually really like the 1 suit that fits. Just mad bc my money was wasted and I don't know what to do. My first and last time ordering from them.

They truly need someone to proof read their shirts. Daughter ordered me one from this site. Everything about the shirt was not right. But I'm still wearing it. Up your game and of course it comes from China. Go figure. Tell me what you see. Read and look carefully.

I recently ordered a lot of clothes because shein clothes is either a hit or miss when you have a curvy body. Sometimes I end up with only one or two pieces that fit me well from my order.

Well I guess my recent big order angered somebody because my order name changed from Elizabeth Z to "Elizabeth will die"
I tried to talk to someone about this odd change but could not talk to anybody. It feels like there is no easy way to contact a customer service representative.

Now I don't feel safe to try on the clothes I was really excited to try on and will just return it all once it arrives...

I am considering no longer shopping here anymore. This is too scary for me.

Please do better Shein.

I ordered quite a few items from shein and never received them. I got a random text from the delivery company stating that the driver's car and my stuff were stolen with it. I tried calling their customer service number and it doesn't work. I've emailed two different email addresses and no answer from them. Horrible horrible! Customer service cause there isn't one! Please save your money and just shop elsewhere!

I ordered really cute pieces from Shein (7 pieces) and it stated all were delivered to my P. O. box. But, no, only one bikini top was sent in my package. I have reached out to customer service via email (telling them to not refund, but please replace items) with the promise of a response in 24 hours and, 1 week later, no reply. Im so sad. I wanted those pieces..

First of all- they probably wrote ALL of these positive reviews on here. If I could rate them a zero I would. I followed their return process to a "T" and was never credited any points or store credit. You can't get through to any "customer service". There's no phone number to be found. The live chat help is a joke. It's a robot that doesn't answer questions. So they kept the merchandise and my money. You can see from the photos my original order, the processed return, and the note "refunded", yet there are no credits on my SHEIN account.

Ordered fast track ordering but only got 1 shirt out of 22 items I ordered, and it clearly said my order is delivered, as I said only found 1 item and nothing more. Plus the item I received was torn and missing a button.
Nowhere to contact Shein, except to return back items, well I can't send back what I don't have. Yes the clothing might be cheap in price, it's not worth it if you don't get it... What a messed up company
I've contacted my bank am going to let them deal with these persons cause I have no way to!
Advice to all, buy elsewhere

I ordered on Shein and asked my colleagues to join in as it was a site that looked like it had decent clothing, the four of us selected items so we could split delivery cost if needs be. SInce I ordered and tried tracking the order it keeps saying processing order and this is 20 something days back its been almost whole month now waiting on this order with no update. Till this day order is still being processed.

Bought boots around 1 months ago. Worn them couple of times and both soles are completely cracked. Rest part of boots looks like new. Asked for refund, but I got just 60% back. That were the highest amount what shop could give me. 60% for completely broken boots?! Was shocked. I will never going to buy from this shop again.

In past orders, items been missing, in wrong size, defective, bad quality, horrible non existent customer service with no way to address a problem. They freaking bargain instead of return product. Dastardly. Quality down, prices high. Local products in Walmart are cheaper and better quality. Will not buy in future because its poor quality and priced too high. Rip-off.