Absolutely awful company. Very poor quality products, items delivered with missing items, and appalling customer service. Do not buy anything from Shein.

It was the worst shopping experience!
I have ordered flare pants in the correct size and a couple of size larger, just in case they run small.
Both sizes are practically the same length... EXTREMELY SHORT!
I haven't ordered in size Petite either.
AND IN ADDITION THERE IS NO CUSTOMER SERVICE TO SOLVE AN ISSUE.
WASTED MY MONEY!

I made my purchase and it was supposed to have been delivered on March 3rd 2025 through fedex and somehow fedex couldn't deliver my package due to an incorrect address, but clearly my address is shown and is correct. Still here I am March 4th 2025 no package.

Buying from Shein is a gamble, so do not pay Shein anything you are not prepared to lose! In my case, Shein kept BOTH the product I had returned, AND the money I had paid for it. After I placed the original order, Shein advised by email that delivery would be delayed. Therefore I obtained a replacement from another source, and I immediately tried to cancel the order with Shein. They advised it was too late to cancel the order becaused the order had already been "processed." Not shipped, mind you, but "processed." It was shipped four days later. Unfortunately, the carrier misrouted the package and during its approximately twelve extra stops it sustained substantial damage to its packaging. The item was finally delivered when I was not at home. I took photos of the damaged packaging, however I found no damage to the product. I repaired the packaging and obtained return authorization. Approximately one week after the proof of delivery showed the return had been delivered, I contacted Shein because I had not received credit for the return. I was advised the return had "failed" the return inspection. Photos were provided which included red arrows pointing to faint scratches on the product that otherwise might not be noticed. It should be noted the product is a stand used as a tool to repair bicycles, and cosmetic beauty is not an important characteristic of the product. I replied including photos of the damaged outer packaging, and advised that returned product and skimpy interior packaging was identical to what I had received. The reply from Shein gushed with apologies and best wishes, but declined to issue credit. So Shein now has both the product and my money.

DO NOT ORDER FROM SHEIN ANYMORE AFTER JAN 2025. Your Order will be sent and not delivered unless you pay customs and tariffs fees. They are stating this is TRUMP's doing- it may be but not the issue. They also say they will reimburse 50% of fees.if you hound them. However, if you fully paid you order and shipping or even free shipping with large orders, no additional fees should be needed. Their customer service is not helpful at all and would do nothing. Once it is shipped you are screwed! They are just ripping you off now! Beware!

Been trying for 2 months to get in touch with SHEIN contact support finally got in touch with someone today and the refuse to help me cause the time exceeded the limit wouldn't refund me or give me what I ordered I'm not happy my neighbors wouldn't take my package never had a problem before but never shopping on here again

I have been purchasing Shein clothing and home textiles for approximately a year.

I found the clothing to be of decent quality, and true to the images and descriptions on the website. Home Textiles were usually cheaper materials and smaller than presented on the website.

My issue is that recently a purchase was made through a vendor who posted an item that was significantly lower price then other items of similar design. I purchased this item and it was given a tracking number that was fraudulent, as verified through my local post office. I notified Shein and customer service advised that I had to wait for the process. The vendor refunded the money, however to repurchase the item would been significantly more money.

In researching the vendor, I noted that all of the reviews on the now closed store had the same review,"item not received wrong tracking number". It seems this vendor sold items at lower prices, put in fraudulent tracking number, and refunded the money once the complaint was made. Why would a vendor do this? To collect payment information and addresses for fraud or worse, to sell my information.

When I brought this to customer service attention, they commented that "it's a pity" and that they could not do anything since the money had been refunded. I had contacted them twice before the money had been refunded and they told me to wait.

I had also provided them with screenshots of all of the complaints, and the closed store that I had purchased my item from. They had no response regarding this shady vendor, nor any remedy. Just, you've been refunded (which was part of the scam).

I feel that Shein is complicit in allowing their customers data to be compromised by their Marketplace vendors.

Shein countering accusations of fraud with pad answers from customer service is an insult to your customers. Advocating for your vendors who may be stealing from your customers in your name is not good business.

Well I appreciate it the value that Shein offered on its clothing and Home Textiles, I now have to monitor my credit card statements for fraud. I don't know if the trade off is worth it. I will not be doing business with this company going forward and I suggest others take this review into consideration before they do business with this company as well.

I was charged $32 for buying $45 in clothes. I never had that issue when Shein started selling the products. Try to calculate the amount you are buying

How can anyone even shop on the site when it just keeps popping up these stupid "spin to save" or "pick your prize" then it has you pick 10 items then they want you to share. Reminds me of temu. I get so frustrated that I don't buy anything and I've shopped on the site several times. Get it together temu...I mean, shein 🙄

I think the quality of many of Sheins products are great for the price. I have issue with the "free gifts", I truly believe it's a scam. I was supposedly 0.01 away from "earning" my 5 free gifts yesterday after placing a large order, all I had to do was invite one friend to receive my 5 "free " gifts. I invited 2 friends both of which ordered something and still today I am still playing that puppy game to win the supposed 5 free gifts. And the closer you get to winning to lower the points they give you for winning any particular step within the game. I feel like a greyhound race dog chasing the fake rabbit around the track, I don't think I'll ever catch it. And it's a dang shame because I will get to the point that I won't even do business with them anymore, I don't like to be scammed,especially when I'm spending money with a company. I had honestly hoped SHEIN would be better than Temu but it seems to use the same scam tactics.Do better SHEIN!

I just received an order, that my package had been here. I waited a week and a half, and got to the doorstep and there was no package there. Their customer service was very nonchalant. Only offering me a refund. I was very pissed off. I had to drive 30 minutes to a message, that had said my package had arrived, going there and finding out there was no package there. No call from delivery driver, saying it had been dropped off. Just a text message. I will never ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever, use their service again. And I recommend that no one, get deliveries from them.

The items are defective. Some sent me 1 item instead of 3 items. You can not return it. They refunded me 1 item out of 5 incomplete orders.
The time I spent on dealing with customer service is not worth the money. They got over $50.00 out of me for useless crap. Hope they are proud of themselves.

I will never order from shein! They delivered my pack to the incorrect address and when i reach out the next day they told me there wasn't anything they can do. A month in half later and they dont want to resend or refund my money the package was 600.00. Everyone writes the same message (copied and pasted) and dont care to help. The customer service is horrible. The reply at 4 am and when you reply you have to wait 24hr for them to send you the same message. They dont care to assist. This is the email i have received since 1/13. They dont even have supervisors. This is insane!

A copy of the email below.

2025-02-20 14:17:56GMT+0800
Good day!

We can no longer proceed because the relevant team has confirmed that it was delivered satisfactorily.
Please feel free to include any additional questions in your response. You may be sure that every problem will be addressed promptly.

Best Regards

SHEIN Customer Service

They do not have any way to reach them! I was charged for an order I did NOT place and was never send an order number so there was not way to return $300 worth of clothes I DON'T WANT! I've emailed them and opened disputes with PayPal AND sent 20 emails to Shein. They only send a generic response stating "they're sorry I had a bad experience with them." This is so crazy.

I ordered Christmas gifts from shein at the starting of Nov. And my order said it'd be here the 5th of dec and here we are a few day before Christmas still nothing and they did this before also. They tell u it'll be here and then tell u that u can't return it this place is terrible.

I have been a Shein customer for many years.

Recently I made some orders and sent some stuff back.

Shein now refuses to arrange for reimbursement despite existing proof of shipment, just as they refuse to submit an investigation.

It is not even discussed, the customer service leaves something to be desired.

It doesn't work that way and I will do everything possible to get my money back and remain persistent!

If I do not receive my refund promptly, I will go to the lawyer.

How much would you like to pull your customers over the ear please?! Customer service no help! You have enough evidence and yet the employees lie and say it's not in storage?!

Please Shein shame on you!

Every time it says, as with other customers, it is not registered in stock! Why do you deal with your customers like that?! Do you really need to rip off customers?!

In addition, I would also like to point out the return policy on the website. Targeted to point 3

*We may withhold the refund until we have received the goods back or you have provided proof that you have sent back the goods, whichever occurs sooner. *

I have documented everything so that I can prove that I am entitled to the refund.

If I could give zero stars, I would.
I have been a long time shopper at shein. Like long enough that i am considered a tier 3 VIP. And up until recently still supported them. For the first time I have had an issue with a shipment. There were missing items from my package. Contacting customer service was unhelpful. I was told I would be credited points to my account to repurchase the missing items. These items totalled about $70. The points i was credited were worth less than $1. Contacted customer service again. They told me to contact the shipping company. Which I have done. With no response.
Shein refuses to resolve the issue.
To top it off their products have went down in quality but huge price increase. They cap the coupons so you can only save a small amount now, where they used to be unlimited. The coupons also aren't nearly as high of a percent off as they used to be.

I can see why loyal customers are dropping off left right and center. Save your money. Shop elsewhere.

I ordered a pebble ice maker in silver and received a regular one in black. I contacted customer service and told them this and that they would need to pay for shipping as this was their fault, not mine. They said I would get my money back. I took the item to UPs and shipped it back on 8/29/24 to the address they indicated. It was delivered back to them and signed for on 8/31/24. I have inquired about both of my refunds and they are stating it hasn't been received and to check with the courier. I have proof and have given them the tracking number. What they are doing and allowing is not right! They are allowing a store to sell an item they are advertising under false pretenses. Other customers have bought this same item and the same thing happened to them. I think attorneys need to get involved at this point.

I heard 2 customer representatives talking in jollibee. One was bragging about how she handled customers, letting them wait and wait. She also ends the chat when it's taking too long. Kasi kailangan nya makaquota. One of them blaming SHEIN for their poor quality. "Nakakainis ang daming returns. Puro damage" The other replied "Ang pangit pa ng tela at ng tahi kaya ang daming reklamo"

SHEIN customer agents should keep every conversations confidential. They are so MARITES. A breach of confidentiality. Agents can't share conversations to anyone. More so naming someone. Remember, coffee shops, restaurants, convenience stores are not confession booths. BTW, I can't remember the exact date this customer agent named & defamed a customer. It was between December 9-14

HORRIBLE customer service and liars. I ordered something and changed my mind within am hour or two. According to their website, orders can be canceled if they have not shipped. I had just placed the order and nothing had happened with it yet but they told me that they could not cancel the order. They told me several times and the responses seemed to be automatic replies that haven't even really read my message. I will never order from SHEIN again and I will be happy to share my experience with othersto save other people from experiencing the grief that I'm going through now.