• Bookmark

    Shoedazzle

Shoedazzle

Write a Review

Overview

Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
557
Neutral
33
Negative
283
View ratings trends
168
See all photos
How would you rate Shoedazzle?

Reviews (7,992)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user jaquerianh
South Carolina
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

I have been with SD for some years now. Over the years my style has changed and SD has always had something that I wanted and loved.

Date of experience: April 1, 2024

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Jaquerian,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user sade7
Georgia
1 review
3 helpful votes
  • Send Message
January 12th, 2014

Its ok... shoes ok quality. But the drama to Recieve the shoes were a disaster.,. It took 3 wks toget a pair of shoes... i will give them a try 1 more time. I found another dite called fashionpkwy.com they have good stuff on there. Acessories, handbags, and shoes...

Date of experience: January 12, 2014

Thumbnail of user nicolew2064
Maryland
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

I said it already, sent me messed up boots and when I told customer service about it, they did give AF

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 3, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Nicole,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about an item you received is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user antreaseb1
Texas
1 review
0 helpful votes
  • Send Message
October 1st, 2021
Verified purchase

Good Afternoon Team,

The above mention dropped off paperwork here at the front desk for Dr. Tzeng and is located in the black box that's locked in our cabinet.

Sincerely,

Date of experience: October 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Antrease,

Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle

Thumbnail of user ashleyu45
Canada
2 reviews
0 helpful votes
  • Send Message
October 1st, 2020
Verified purchase

Shoes are cheap, place is a ridiculous. Take almost $60.00 a month and wouldn't even allow me to use my credit, not to mention receiving the wrong pair of shoes?!?

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Ashley,

We sincerely appreciate the feedback you shared! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kimj11
New York
1 review
1 helpful vote
  • Send Message
August 8th, 2012

DO NOT, DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION! I was charged for over $100 for an order I did not place. When I tried to refund or exchange they essentially told me to go dispute it on my credit card and join Just Fab.

Date of experience: August 8, 2012

Thumbnail of user barbaram1622
New York
1 review
0 helpful votes
  • Send Message
February 7th, 2021
Verified purchase

The side goes down when I try to put them on I would like to exchange for a bigger size
I know I'm past the 60 days my husband has been in the hospital for the past 2 months we were unable to celebrate Christmas until Jan 9th and with all this I hadn't been able to get to these shoes.
Please just exchange or return my money thank you
Need a size 9 1/2
Please
Thank you
Barbara Mayer
*******@aol.com

Date of experience: February 7, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Barbara,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user fatimag55
Canada
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Delivery was fast and clean and the colors show in the website is the same colours as the merchandise (Snicker) Thanks.

Date of experience: April 7, 2024

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Fatima,

Thank you for the nice words that you said about our merchandise and delivery. We truly appreciate and reviews like these that makes us want to improve our products and services even more! Have a good one!

Best,
Bonnie

Thumbnail of user moniquep152
Ohio
1 review
0 helpful votes
  • Send Message
June 16th, 2022
Verified purchase

I never received My shoes I reached out to customer service and they're giving me the runaround when they write back it's in Chinese handwriting so I can understand it I reached out to them for a five times and still not a decent response within essay essay been delivered which it has not been I can be reached at *******827 adamant a response I demand a credit or refund

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Monique,

Thank you for taking the time to express your thoughts. We value your feedback on our shipping. Our Member Services Department will get back to you as soon as possible.

Best,
Clark

Thumbnail of user queenies
Wisconsin
1 review
1 helpful vote
  • Send Message
November 13th, 2012

When I discovered shoedazzle, I fell in love! But the shoes I bought were a size too small for some reason. I checked, they were final sale, meaning I could not return them! I pleaded with them via email and they finally accepted me to return them. Free shipping. Then they requested I pay for shipping back to me! No problem, I agreed to pay. Then they email me saying my credit card in file was rejected.: S I had money on my card! I called them, I waited for an hour and a half to speak with a representative. I finally did, she said my address in file was incorrect. I gave her 2 other different credit cards and she said all three were wrong!

What are the chances of 3 different bank cards having incorrect address? I also just used my card that same day to shop online! She hurried me off the phone saying I should sort it out with my bank.

About a week ago, they said my card was processed and only one of the shoes have been shipped :O I am waiting, 2 weeks, I am yet to receive them.

I made my initial order at shoedazzle on October 5th, its November 13th, I still havent gotten what I wanted.

I am going elsewhere!

Date of experience: November 13, 2012

Thumbnail of user brandim267
Illinois
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

I love the boots.Good job on the price and the fit was awesome 2.I will definitely refer and suggest the web site.

Date of experience: April 4, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Brandi,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user mishaw6
Tennessee
1 review
0 helpful votes
  • Send Message
August 10th, 2022
Verified purchase

Beautiful shoes, however the last 2 times I've tried to purchase, the order was randomly canceled and then my order never came. I'll stick to ordering from my better site which I won't disclose the name, but ITS ON TIME EVERY TIME!

Date of experience: August 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Misha,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your orders. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user nicolew215
California
3 reviews
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

Shoedazzle is my merchant of choice. I go to the site whenever I want or need an article. And, Shoedazzle never fails. They always have something I can choose from and purchase. Thanks, Shoedazzle!

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nicole,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user jeanr445
Illinois
2 reviews
0 helpful votes
  • Send Message
November 3rd, 2022
Verified purchase

I'm overjoyed and satisfied with the purchase of my boots; ordered a half size larger which worked out well. I wear sz 7; ordered sz 7 & 1/2 fits well and they look amazing!

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Olivia,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user bonniek124
Canada
1 review
0 helpful votes
  • Send Message
December 7th, 2019
Verified purchase

I have never been disappointed with the service, but if you like something and its not there its a little upsetting. But they have a great variety of stuff to look at and purchase.

Date of experience: December 4, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Bonnie,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy

Thumbnail of user azimal1
New York
1 review
0 helpful votes
  • Send Message
October 4th, 2019
Verified purchase

You guys are always awesome! You always manage to have what I'm looking for in stock. I've been your customer for year and because of you my shoe buying experience has been a breeze!

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Azima,

We value the trust you have put in Shoedazzle and would like to thank you for that. Our team continues to work hard producing high-quality DAZZLING items that will meet our member’s needs. Happy shopping!

XO,
Ivy

Thumbnail of user mercys15
Ohio
1 review
0 helpful votes
  • Send Message
December 31st, 2020
Verified purchase

I ordered a pair of booties and jeans and I paid for it, it shows on my account that I paid for it and the amount got token from my account but why does it show that my status total is pending?

Tip for consumers:
Just make sure to check everything over again so nothing gets confusing.

Products used:
I haven't got them yet because the site shows that I haven't paid for my order even though I know I did or else it would not show on my account that I bought something from shoedazzle.

Service
Value
Shipping
Returns
Quality

Date of experience: December 30, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Mercy,

Thank you for writing a review regarding your purchase. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user elizabethl1836
Canada
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

Was really looking forward to this order but the shoes were too big and the did not like the material of the pants. Sent back over a week ago but haven't heard back yet

Date of experience: August 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Elizabeth,

Thank you for sharing your experience with the material and size of the item you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user dlarac
Texas
1 review
0 helpful votes
  • Send Message
June 17th, 2022
Verified purchase

I've bought 4 closed toe shoes and 1 pair of slides. I think all of Their shoes run small. I have 2 pairs of shoes that I haven't worn yet. I wonder if I can return them to get a half size larger?

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello D’Lara,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  ​

Best,
Renz

Thumbnail of user sheenaw71
Georgia
1 review
0 helpful votes
  • Send Message
June 16th, 2022
Verified purchase

Customer service is always on top of it, the site is easy to use and the product they give you is top quality I am always 100% satisfied with my experience at shoe dazzle

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sheena,

Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our website and the quality of our product.  

Best Regards,
Clark

Thumbnail of user aneishac
TT
1 review
0 helpful votes
  • Send Message
February 1st, 2021
Verified purchase

I usually prefer to get all my goodies at Shoe dazzle simply because of the efficient service. Orders are always on time ad never wrong.

Thank you Shoe Dazzle, you always ShoeDazzle my experience.

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Aneisha,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user shalissaf
Canada
1 review
1 helpful vote
  • Send Message
October 22nd, 2012

First of all, I only chose one star because there was no option of choosing a ZERO STAR rating for this company. If you live in Canada, DO NOT BUY from this website. When I finally got my pair of boots, outside of the time frame that they said I would receive them in, I had to pay an extra $23.00 for duty taxes. This meant that I actually ended up paying MORE in shipping costs then I did for the shoes! And, because the shoes were NOT "true to size", like they advertise, I would have had to return them. But, because they do not offer free return labels for purchases from Canada, I would have had to spend another $20.00 to ship this item back, which in the long run wouldn't have saved me any money.
I would also like to point out how they offer free shipping for the "contiguous U.S." AND a free return label (for orders over 39.95), yet they charge Canadians $14.95 for shipping NOT including a return shipping label... Not quite sure how this makes sense. Perhaps it is beneficial for those who live in the U.S., but it definitely is not for any citizen of another country.
I would not refer this company to anybody. The quality of their shoes is absolutely horrible and I wish I had known this before I became a member of this website and got sucked in to all their marketing schemes.

Date of experience: October 22, 2012

Thumbnail of user nicoles22
Florida
1 review
0 helpful votes
  • Send Message
August 16th, 2012

THEY ARE A SCAM! DON't PURCHASE FROM THEM! I purchased a purse from this company and decided to return it. When I asked to return it they sent me a label... I informed the customer service person that I would be out of the country and could not send it for a bit, I was told this is fine to return it when I could... OF COURSE HE SAID THAT BECAUSE THEY TOOK MY PURSE AND WONT GIVE ME MY MONEY BACK! They refuse to send my merchandise back to me and offered me a 20% off coupon for another purchase. WHY WOULD I PURCHASE SOMETHING ELSE OF TERRIBLE QUALITY? I DIDN'T EVEN WANT THE FIRST THING. DON'T GIVE THEM YOUR MONEY UNLESS YOU WANT TERRIBLE QUALITY, SOMETHING THAT LOOKS DIFFERENT IN PERSON AND AWFUL CUSTOMER SERVICE.

Date of experience: August 16, 2012

Thumbnail of user tracil2
Illinois
1 review
1 helpful vote
  • Send Message
January 19th, 2012

It's a fraud. The $39.95 monthly charge is a big deal. But they hardly mention it if at all when you sign up. That should be bold on the home page, not hidden! Not to mention it took over two weeks to get the shoes. They were so small I couldn't get my foot in them. I returned them the day I got them on Dec. 13! It's now Jan. 17. Still no refund! Just called them and they said they thought I wanted store credit! I clearly stated I wanted a refund on the form. I even called them the same day to ensure I was getting refunded and not store credit! On top of that I cancelled my account the day I received the shoes. Why would I want store credit if I cancelled my account?! I asked if they were ever going to notify me of my store credit. They had no answer! Because it's a scam! They were going to keep my money and never contact me. Save yourself the trouble and avoid this site! Awful experience and I feel totally ripped off! I also want to mention that shoedazzle has removed my negative comments twice now on two separate sites. Both of those sites say nothing but "stellar" reviews for shoedazzle! Clearly shoedazzle has control over removing negative comments. I guess you have to when you're running a scam!

Date of experience: January 19, 2012

Thumbnail of user latoiyaw
Maryland
1 review
1 helpful vote
  • Send Message
September 19th, 2022
Verified purchase

I had been a member of shoedazzle for years now and i love them i have so many people that ask me: where do you get your shoes and i smile and say shoedazzle girl " lol

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Latoiya,

Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Hope to hear more from you in the future!

Best,
Mary

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Shoedazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shoedazzle?