Vacasa

To begin, I have called Vacasa THREE times in an attempt to get our situation fixed. Each time the nice representative assured me we would be relocated—and then never called back.
Our rental is dirty, the bedding is stained and dirty, there are fruit flies everywhere, the bathroom situation is horrible, and the carpet in the bedroom is so musty my four year old, who still has breathing issues from Covid, is suffering.
Not to mention my father is sick with terminal cancer, and this house is added stress for him.
All of which I told the representatives.
They told me the local team would get in touch and relocate us.
Nothing.
We cannot afford to just leave and rent another place so we're stuck here.
It's a nightmare.
No one cares.
I've been so kind and polite each time I called, and explained the situation clearly. Nothing.
This is a horrible company and I urge anyone thinking to rent with them to choose differently.

Website inaccurate. Information confirmed by phone was inaccurate. And the phone customer service is the pits. Is practically torture. Takes crazy long. I spent literally hours confirming that the kitchen would have certain items my daughter (rental was for her) would need. And then it turned out there wasn't even a kitchen. It is very hard to understand the representatives; the connection is bad and all the phone reps I spoke with had strong accents. They can't or won't answer simple questions without a ton of info from the customer, including in one case repeatedly asking for a reference number I didn't have. Not that it matters because you can't rely on their answers anyway.

Arrived at location, heat not working, place not cleaned (full dishwasher, dirty kitchen, trash). Vacasa couldn't send anyone to help. They offered no alternative. It was late and roads were icy. For safety, we asked to stay for the night and would leave the next morning. They told us to leave or face a police escort. Eventually, after hours on the phone, while my 77 year old parents sat shivering in the corner, they set us up with a another place and suggested they would comp the new and original location for our trouble. They went back on their word and still billed us $580. Horrible customer service.

Booked a home in North Myrtle Beach through Vacasa and highly disappointed. Arrived to dirty floors with so much grit on them we had to go out and get a swiffer and clean the floors ourselves, the filthy mop they used stuck up the house so bad we had to put it outside. No shower curtains and the shower liners were torn and ripped and not usable, again we had to go buy them. One garbage bag for entire visit supplied, one roll of toilet paper per bathroom only provided. Some ammenities not even in house. Called Vacasa when arriving, and a couple times during the week texting with the "Local" group. Local group never showed up with the missing ammenities and none responsive to fixing non working lights or coming to clean.

Checked into rental to find that no cleaning person had come in between renters. The house looks as though it hasn't been cleaned in a year. Trash in garbage can, the floors are filthy, kitchen is gross everything is sticky. Stains on couches, pillows, blood stains on bedding, brown stains on mattress bedding. This is just downright unsanitary. Vacasa is useless, no one answers the phone or responds to messages. Do yourself a favor and never EVER rent from them. Airbnb is the way to go, they have actual 24/7 service and stand by their standards. This is the worst vacation house I've ever been in, absolutely appalling and cannot wait to leave.

I wish I could give zero stars. This company has no standards nor principles. I am unable to travel due to a medical emergency and Vacasa won't refund me nor offer me flexibility with dates so I can travel when I get the OK from my doctors. Avoid at all costs, this is the worse service I've ever received in the US. Heartless human beings who only take the money without having any duty of care for customers. Avoid at all cost. There is better people out there.

We rented a Vacasa rental in Palm Desert. 7/4-7/7.
This place was so disgusting we had to leave 1 Day early. Completely ruined our family 4th of July vacation. We found 3 live cockroaches inside the house, 2 dead cockroaches inside the pantry where the dishes were, dead flies inside the same pantry, mouse poop in multiple pantry cabinets and when we first walked in the place a dead spider laying in the floor. And it only got worse from there. The tile floor was so sticky and dirty we had to wear socks anytime while in the house. And your socks were black after only a few minutes. Then there's the garage. Tons of rat poop inside the garage and all around patio area.
As mentioned, we left 1 day early because we were not only disgusted but actually scared for our health and kids health. This was a disappointing rental.

This location was not as pictured. There was no view or access to the ocean. The floors were filthy & the balcony it did have, was covered in cob webs. After contacting the company, they suggested having a new cleaner come in the morning & were unwilling to help with any concerns. We did not end up staying here. Although it took 3 additional hours after being 10 hours from home, we were able to find an accommodating place. The next day, management canceled our reservation & refunded the cost of the stay. I highly suggest speaking to someone before booking at any of these facilities. It was an extreme let down!

They are horrible to deal with, so unprofessional, no responses to my many messages sent via the VRBO app. I've never experienced low level service like this when renting a home, especially an expensive one. Im a repeat customer and am appalled at how they run their business. The whole point is to provide an elevated experience for renters, they are doing the opposite, i'm frustrated