Vacasa

I found two different vacation rentals on Vacasa that said they were available during the dates of our stay. But when I tried to book either place, I got an email from them and they said those places were booked but then suggested a more expensive place. Why not update your calendars? Also when I tried to call several times it went straight to voice mail during business hours and we didn't get a call back within a reasonable amount of time. This all seems very fishy.

Customer service is trash. Arrived to our rental in North Padre island and upon initial inspection found the shower doors of their track and stuck in the middle. I called Vacasa right away and was told a work order would be placed. I was there for 4 days and no one ever came. As the days went on I began to find several other problems with rental. Honestly I don't know how this company is still in business. This was my first and last time I will ever book with Vacasa. One last thing, stay away from rental Pathway to the sea #102 in N. Padre Island. Issues with this rental did not just begin when I got there. These issues are old and it dosnt seem like the owner cares to fix them..

As a homeowner Vacasa is a terrible partner. The problems that I had with them were way too many to list here, Every time I went to my vacation home I had to spend the first day at the hardware store to get parts for things that should have been repaired by the management company. The most telling experience that I had was that they added a "booking fee" on top of the rental fee without notifying me. They reduced that rental rate so I received less money. The guest ended up paying about the same for the rental, but my payment was based in the lower rent. These guys can not be trusted.

My mom and dad were scheduled to rent a place in Feb 2023. The hurricane came in fall 2022 and my mom's friends said there was alot of debris and mold in the area they are renting. My mom has horrible health issues and severe asthma and allergies. My dad tried to cancel their reservation 5 months in advance and they refuse to give him back just over $5,000 even with my mom's extensive health issues (which I think should be taken into consideration given she can easily have physician send info). This is completely unacceptable to treat someone with a severe health issue trying to cancel 5 months in advance like this. The host should be mortified.

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A duct taped futon dangerously collapsed and almost injured people.

Air quality was very poor (everyone was sneezing a lot of the trip), dishes/utensils were dirty. Clearly a cleaning service either isn't used or they didn't do their job.

The garbage can was broken, sink duct taped, pull out sofa broken, and lack of responsiveness from the property manager.

Very frustrating experience, and they didn't do anything about it, and offered a 6% refund on an over 3K bill, pretty insulting.

Worst booking experience of my life and I love to travel. Reservation was cancelled, property came offline for renovation. Relocated to another property. Reservation was cancelled because of no cleaning crew. During this, my phone call was dropped/disconnected no less than 5 times. Each time I needed to start over with new agent only to have call dropped again. No properties remained in the entire city or neighboring city except one that was triple the price. Vacasa would not budget on the pathetic compensation. ** Check reviews before booking... anywhere. Vacasa was a horrible experience.

This company is unquestionable the worse management company I have ever dealt with. They change property managers frequently, you cannot reach any manager by phone, no voice mail, they do not respond to you, not even in a timely manner if ever. They charge you for replacements of stuff twice so you must be careful and watch your account like a hawk. Their fees are way too high for the services they provide, you should be able to do much better with other companies. Management is very poor.

We stayed at Lighthouse Condominiums in Gulf Shores AL in September. The property was managed by Vacasa. The photos were not accurate and there were numerous issues with the unit, including water damage, black mold and a damaged Master tub. I sent them over 25 pictures of issues with the unit. The only thing they fixed was tightening the bunk beds and it took them 2 days to do that. They originally said I would be compensated for all the issues and then refused to do so. There customer service is awful. Don't waste your time and money booking a rental with them.

I do not recommend using Vacasa. We had issues as soon as we got there. The cold water would not cuff off in one of the bathrooms i called, text, and emailed with no reply until Saturday the said they were going to send someone out but never did the hot water stopped working and had to call back wait time was over an hour and still no one come to fix it the toilet was leaking as well. Customer service is a. Joke amd the property manager is too.

Arrived to find broken and leaking dishwasher/disposal. We had no hot water the entire time and we received no response until the night before we left. We found out that all the contact info in the guest book was outdated. We received an email from vacasa a week after the trip stating they were sorry for getting back to us so late but they have been overwhelmed with emails. One of the ridiculous service fees are to protect the customer from these problems.