Vacasa

We arrived at the rental property to find that the fireplace, hot tub, outside lights around deck, and master toilet had a leak. Called to report and they sent someone out the next day. The only thing fixed was the leaking toilet. The man who came to follow up on the service called and told my husband no one could fix the hot tub until till after the weekend, the day we head home. We have talked to 3 different supervisors with Vacasa and nothing seems to get resolved. We have been now not getting answers for over 24 hours. It's super frustrating because this is our first time renting a house instead of staying in a hotel because of the amenities a house offers. Frustrated and want to speak to someone above the supervisors to get these items resolved or moved to a new rental which is what the first supervisor told us. I feel bad for the owners of this home as they probably have no idea the company representing them isn't accommodating the customers.

My experience with Vacasa is that they are an extremely unethical and predatory business. In addition to the class action lawsuit that homeowners took against them, they have been taking advantage of customers during the pandemic. They cancelled a reservation I had with them but will not refund the money and will only give a future stay credit. They knew at the time of my booking that they would have cancel on me due to a municipal order prohibiting short term rentals, but proceeded with the booking so they could secure my money before cancelling. This is predatory business behavior and it's inexcusable to take advantage of customers in the midst of a pandemic. Anyone considering booking with Vacasa should reconsider, they really are a terrible, unethical company that only cares about their bottom line.

I checked into one of their properties today and it was absolutely disgusting! Bugs and stains all in the floor. Mold looking stain is in the ceilings. They refused to do anything, and I don't even want to sit down in here, let alone sleep! I see these reviews now, and I absolutely agree. The listing was misleading on location. I have reported them to BBB and will not stop letting people know never to use this company ever again! Buyer beware!

This is the worst company I have ever had the displeasure of doing business with. Zero integrity and zero accountability. They are nothing but lying thieves all the way up the chain. If you are looking for a management company, do not consider Vacasa an option. They cost us thousands of dollars in damage and nobody there cares! RUN in the other direction or you will be so sorry!

My family stayed at a Vacasa rental in Corpus Christi Texas in May of 2023 and had some some minor complaints about lack of amenities (toilet paper was nonexistent when we arrived) and a dangerous situation where there was a 1" difference between the entry from the garage to the house which caused a trip hazard as it wasn't immediately noticeable until you tripped or stubbed your toe on it. I left an honest review on their website about our experience and now that property, which had several reviews when we booked, now has no reviews shown and is listed as "new" on their site with no reviews yet. They did not just not post my review, they deleted the others and falsely listed it as a new rental property.

Cabin was inaccessible for parking, even after calling to verify. (had an elderly person with us that uses a cane. Had to walk down a set of steps - that the rails on the side fell over and then walk thru unlighted woods (not a path) to get to it. Customer service was awful. Started talking to them at 4 pm - was told someone would get back with us in 1 hour - to see about moving us to another cabin, no response. Called back - same response and same no contact. Did this until 8 pm and we finally had to leave. Received an email at 1:30 am stating that a full refund would be given. 2 weeks later - call them and someone says they will issue the credit. Then they only give a part of the credit due. Disputing charges with credit card company now for the balance. VRBO - could never get thru on the phone. Message said "high call volume" - call back another day.

After having our reservation for a 5 bedroom house cancelled due to the owner deciding they no longer wanted to rent their property through Vacasa, our family ended up having to be separated in 2 condos. When the reservation was made it was a noted requirement that it had to be handicap accessible. Had I not brought my rails and shower seat from home it would have been impossible for me to safely use the bathroom or get a shower.

This review is strictly on Vacasa, the property it self was nicely decorated and was very well maintained.

They will rent out your property for very little money per night but then charge outrageous fees. One unit I had was $147 in cleaning fees, $33 booking fee and a $15 waiver fee and $58 rental fee. I received $38 - they received the rest. I made hardly any money. Please find another reputable LOCAL company to run your nightly rental. I switched and my income has seriously tripled or more.

Traveled 1500 miles to a (paid for) rental home only to find a swamp in the pool and the listing terminated by the company! Imagine trying to find another place after driving 20 hours in 95 degree temps. Was given the run around for 4.5 hours as I sat in my car that heated to a scorching 98! Quickly got on Airbnb and found a place in less than 20 minutes! How easy will my refund be refunded by Vacasa? Not holding my breathe! Scam or not, don't risk it and go through what I did! I will never book with anyone other than Airbnb in the future!