Vacasa

I'm not surprised to see a one star rating here for this company. They are truly a disaster. Plus, they charge exorbitant amounts of money in fees to both the owner and the tenants! Unacceptable considering they don't do much to justify these high fees. We will be giving our "notice" and will find a property manager to handle rentals from now on. Nothing but a headache dealing with this incompetent company from Day 1.

What a mistake! The room was dirty with no TV service or, kitchen wear. To top it off you needed a wrist band to access the pool and ocean. We received one creating inconvenience issues for our party. VACASA the renting service just wants your money and totally disregarded any issues we had. A true case of paying for something you will not receive.

Signed up for a room at Aspen Mountain Lodge with Vacasa. Paid top dollar with room advertised on first floor. It was in a dingy basement next to the breakfast microwave and morning breakfast noise. Spent two hours on phone with Vacasa and Operations Supervisor was supposed to contact me within the hour. Never did call me; I guess he was to busy partying. I went through Booking.com and I suspect they give the worst rooms to any outside service. Avoid this Company at all costs!

Will never rent from vacasa again, one problem after another, even locked out one day and took them 2 hours to call to get back through the gate! Supposed to have been $88.00@ night, after all their added charges it was $170.00@ night!

I booked a vacation rental in North Carolina. Upon arrival learned that the hot tub was not working. After inquiry we learned that it had not been working for quite some time, yet we were not informed in advance of arrival.
I requested to be moved to another location since the hot tub is an amenity we look forward to in a vacation destination.
I requested to speak with the local manager who never called me back.

Unlike Airbnb, Vacasa's policies don't allow for relocating a dissappointed customer.
While they did offer a $200 credit to compensate, I'm still waiting for the credit to appear on my credit card two weeks later.

Also, found the same home listed
With a different vacation rental service for $400 less!

Would not recommend this company at all. Did not take care of proper cleaning, cancel guests on us without notice, costing us thousands in lost fees.

They did not take care of our property either, but I do not believe that was the fault of the staff, more likely corporate policy from our experience.

We gave our 90 day notice we were cancelling to list our place for sale and they decided to move guests 3 days before our busiest rental time and did not give us any notice.

Stay away from these clowns

Reveiws about their rental properties are filtered. I posted a review about how filthy "off the board" was and that cust serv would never call us back. It never posted, link to post review says I already posted. Pic of vacuum I used moments after check in. Had been empty when I started. Beware!

5 days ago I've send them a mail with subject "interested into booking" as we wanted to book a vacation rental but had some questions first. They did not answer even not after a reminder. So we simply will not book with them - not this time and never ever in future. I mean if they do reply to booking requests how would they treat you if you already booked and there is any problem?

Please listed to the video caught on my front door as my property management calls us f**** B*thces.
We pay this company nearly 35% on fees and have made them $X000's of dollars and the degrade the home owners. Site does not allow video updates, but I have them available if anyone wants verification.