If I could give less than one star I would. Our travel agent booked a rental property for my family in New Smyrna beach in November 2019. The border to the USA is closed and all flights have been cancelled. Our travel agent tells us Vacasa will not refund us the cost (~$3500). Is Vacasa a reputable company? There are hundreds of thousands of people affected by this situation that will be losing their jobs, including my wife. Do they have any conscious or care how their policy of not refunding is affecting thousands of others. I hope they have a great day with all the money they are stealing from thousands of customers. DO NOT book a rental property thru Vacasa.
I can write a book about my stay. Bugs/ roaches/ bed bugs/ pee stain, dirty towels/ bathroom, you name it. According to their senior specialist Molly "due to the nature of the island this is normal."
I don't even want to waste my time sharing my experience, all I can say is save yourself from this rental company. You been warn. If you see Vacasa just run the other way.
I have enclosed 4-5 pic out of 22 to give you the idea.
Thank you, Rita, for sharing your feedback. We are sorry to have been unable to provide you with a pleasant and relaxing vacation experience. We strive to maintain a standard of excellence in home cleanliness and upkeep for the comfort of our guests, in addition to being readily available to assist in addressing any questions or concerns that might arise. We appreciate the opportunity to address any outlying concerns with our local team to ensure our service standards are thoroughly met. However, please know that this is not commonplace, and we will be sure to follow up with our team to retrain our staff on our premium cleaning standards, ensuring it is implemented for every guest. We look forward to hosting you again for a much better stay!
I live in Venice Florida and yesterday we were hit with the eye of hurricane Ian. Streets are flooded and impassable, trees down, damage inside and outside of my home, 2.5 million people without power. And yet when I called to ask for a refund for a coming stay, I was told no. How heartless. How mean. How horrible. How uncaring. What a terrible policy. What am I supposed to do? Grow wings and fly there?
We have issues with the local Tucson Vacasa team not responding to any of our requests for repair on the unit we are currently staying in. We are on day three of repeated requests and continue to get canned response from the help line that they are sending messages to the local team. I keep telling them the local team isn't responding. Today I can add dishwasher leaking all over kitchen floor and large nocturnal rodent somewhere in unit keeping us awake last night. I doubt they will respond to this since no heat in the unit and please bring more blankets for the last two days hasn't garnered a response either. Horrible rental management company.
They bought over our management firm and now levy ' other fees and charges' that they pocket. As it is we pay them 40 pct of our revenues, now it's more like 65 %. This is a strata, comprising several units, so difficult to just fire them without a protocol that takes a while. Engage at your own peril.
Hi there, there seems to be some miscommunication regarding fees as the amounts you are stating do not match up to our management fee. We would love a chance to speak with you and address any of your concerns. We do provide a local direct manager contact for each of our owners as well as a team of specialists that are available to assist with any questions or concerns. Please reach out to your local manager or the Owner Account Support Team for clarification on any concerns you may have. Thank you so much!
These people asked for half of the room charge on a hotel which we gave them. Then we find out we have no reservation because the reservation lady was supposed to ask for the full amount and didn't. They cancelled our reservation. Now no Bike Week in Myrtle Beach this year this late trying to book. Won't use Vacasa again.
We are so sorry for any miscommunication regarding your reservation payment, William. We will be following up with our team regarding your experience. We are only able to take half of the reservation payment outside of 45 days to check-in. Within 45 days of check-in, the reservation needs to be paid in full. Please know we have staff ready and available at all hours of the day to assist you with any questions or concerns regarding their reservation payments. We hope to have another chance to better impress you next time.
I was a homeowner, and vacasa Made many promises for their exorbitant fee. They promised to take care of my property and to thoroughly check it after renters left for damages. Renters actually damaged my house and stole items and Vacasa never noticed or checked. I only found out after a month of renters had departed. They also charge a 500 monthly fee for maintenance that goes into a black hole. You are basically paying for nothing but online advertising. They will not protect your property. In addition, they will overcharge you for items so watch your bill.
Thank you for your review, Jane. We are disappointed to hear you were not happy with the service provided while working with us. We do have specialists who work directly with our homeowners with any questions or concerns they might have. We sincerely apologize that any guests damaged or took anything from your home. We do pride ourselves on working hard for our homeowners and protecting their homes. We are disappointed to know we dropped the ball this time. Thank you.
Never book with this company. They told me I should have anticipated worst storm of the century. We booked in October for January travel. No way we could have predicted worst storm in a century and potential avalanches with 20 inches of snow and gusts up to 120 miles. This is not just any storm. Customer service is abysmal and lacking in human decency. Policy is dangerous and encourages people to risk their lives when they are losing thousands on a booking.
I have never experienced such poor conditions as I have this week. To begin, there are only two tvs in the unit and the one in the master has no sound. The furniture is horrible and was not used all week. The beds are horrible to sleep in. Found a cockroach in the master bath. The sliding door in living room sticks or off track.
I paid good money for this to be a nice vacation and instead it's been horrible.
I have no rating for this, unfortunately I must enter something for a rating, I'm totally disgusted. Will not rent from them again.
Requested that they ask the owner if they would allow an early check in, as the check-in is on
Christmas Day and they said "unfortunately we cannot ask the owner". Really lame customer
Service,...clearly not concerned about their one star review either.
Overview
Vacasa has a rating of 1.1 stars from 1,178 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vacasa most frequently mention customer service, next day and management company. Vacasa ranks 150th among Vacation Rentals sites.
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- Portland, Oregon, United States
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Business History
The market was ready for a company with a forward-thinking approach—using technology and data to enable local teams to care for homes and guests, while maximizing revenue for homeowners. Vacasa quickly grew from one house on the Washington coast to servicing homes across North America.
Today, Vacasa is the leading full-service vacation rental management company in North America. We have big plans for the future, but our focus remains true: to empower our homeowners, guests, and employees to invest in vacation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Pat. Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered while using our services. We have since updated our cancelation policies taking into consideration the Covid-19 virus and travel restrictions. Please note the cancelation policies are included within the booking details and should a guest have any questions, our guest services team is available 24 hours a day to help. We hope you'll give us another chance to impress you next time.