Booked this vacation home for 12/26/21 - 12/30/21 two months ahead and apparently, the owner is allowed to cancel the agreement whenever they feel like! They cancelled our rental agreement on 11/23/21 because they ‘forgot' to block it off for Christmas! Will never book with Vacasa again!
This is the worst! They were very unhelpful after my husband died and I needed to reschedule vacation. Kept giving me run around saying they would call me back never did. Watch for no refund policy I booked through booking. Com and they sent me to Vacasa no reasoning with these people. Bad!
Terrible company and terrible customer service. Just like everyone else they refused to refund me even though the FL Keys are closed and they cancelled my reservations. I have a credit but in a time like this they should be ashamed of themselves for keeping people's money when they need it to survive.
Thank you for taking the time to share your feedback, Lisa. We are disappointed to hear you did not have a pleasant experience when using our services. We strive to have excellent, guest-focused service and we apologize that we missed the mark this time. We have since updated our cancelation policies taking into consideration the Covid-19 virus and travel restrictions. Please note the cancelation policies are included within the booking details and should a guest have any questions, our guest services team is available 24 hours a day to help. We hope you'll give us another chance to impress you next time.
UNATHORISED payment charged
Booked an apartment with free cancellation on booking.com, no clear indication a payment was needed immediately (I use booking.com for work accommodation twice a month, so I know my way around the site). The day after they started bombarding me with requests to pay the balance (without ever stating what the balance was). After two messages, they finally confirmed the amount. I replied stating
"I will check with the rest of the party and hopefully make the payment in a few hours".
Within an hour, they proceeded to charge my credit card without my authorisation.
While they were very responsive while I was asking questions about the payment, they suddenly went AWOL when I asked explanation as per how they could take "I will check with the rest of the party and hopefully make the payment in a few hours" as an authorisation to immediately charge my credit card. Repeated request to confirm cancellation/refund still unanswered.
Absolute cowboys.
This company is appalling. We booked Christmas accommodation 18 months in advance to make sure we didn't miss out. 6 months after booking they cancelled our booking as the owners wanted to use their chalet. Of course all the affordable accomodation was now taken and we have had to move our holiday to a different town to even find another suitable house. What we did find is also costing us 10k more! Because they waited 6 months to cancel our booking we lost hundreds of dollars when they 'refunded' us due to the exchange rate difference. They are refusing to pay this back and are also being no help in getting our booking fee back from the website. Do not book a house that Vacasa manage! We've never been to Canada before and the trip is costing us a small fortune and we now have a bad taste in our mouths from this experience.
Very corporate and policy based, bad management of Airbnb. Zero flexibility. They pretend to care. Worst Airbnb experience, just unpleasant. Hard line on policy when I ask for something and very blasé on their end when they have issues. Home not well stocked. No internet. I would not recommend staying with a property managed by Vacasa.
Don't believe what Vacasa says on its website. We rented a property through VRBO and received a "review" email post check out from Vacasa not from VRBO. Didn't think much of it and provided a generally favorable review with some criticism. Vacasa curated the review only posting the favorable portion! Fraudsters!
Do NOT book with this company or use them to manage your property. I used them to rent a home in Boone, NC. I forgot a bag and immediately contacted them to get it back. They use AI to text with renters and then made me wait 30 mins on hold when trying to speak with someone. They said they could not get in touch with the local property manager. I still have not gotten it back or even a return call after 48 hours.
Rented a property thru Vacasa. Problems where the listing was mis-represented. Called Vacasa, the local manager cancelled my booking 2 days before our arrival, leaving my family with no where to go. Read the reviews, it is the same story every day, somebody new they are ruining thier family vacation plans. Find somebody else to book thru other than VACASA!
Their reply is the same after the same We are sorry, but that does nothing when you have no vacation rental to go to solve your problem.
We are 2920 Banana Palm Drive on a family trip. We have a few teens and young adults. To them the worst thing in the world is being somewhere where the internet is not working. We can barely use our phones, no tv, I can't do a the little bit of work on my laptop that I need to do. We called customer service, and they only tell us that a ticket was submitted?
Overview
Vacasa has a rating of 1.1 stars from 1,178 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vacasa most frequently mention customer service, next day and management company. Vacasa ranks 150th among Vacation Rentals sites.
- Visit Website
- Portland, Oregon, United States
- Edit business info
Business History
The market was ready for a company with a forward-thinking approach—using technology and data to enable local teams to care for homes and guests, while maximizing revenue for homeowners. Vacasa quickly grew from one house on the Washington coast to servicing homes across North America.
Today, Vacasa is the leading full-service vacation rental management company in North America. We have big plans for the future, but our focus remains true: to empower our homeowners, guests, and employees to invest in vacation.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your feedback. We are sorry for the poor communication surrounding your reservation and regret to hear this was your experience. We strive to have excellent, guest-focused service and we apologize that we missed the mark this time. A full refund has been issued for this reservation. We regret that the alternative options presented were not suitable for your party and that a more efficient resolution was not able to be addressed. We do hope for another opportunity to better impress you next time.