Vacasa

We are 2920 Banana Palm Drive on a family trip. We have a few teens and young adults. To them the worst thing in the world is being somewhere where the internet is not working. We can barely use our phones, no tv, I can't do a the little bit of work on my laptop that I need to do. We called customer service, and they only tell us that a ticket was submitted?

We joined Vacasa right before they went public. Since then we have been assigned two different managers... both of them an absolute waste of time. The last one has not answered in 2-3 weeks! An absolute mess!

I booked a vacation home for 4 nights in Brookings Oregon. Received a confirmation number but was unable to use my future stay credits on their website. I sent an e-mail asking how to use the future credits and they cancelled my reservation WITHOUT NOTICE. I assumed my reservation was still good and continued on planning our family get away. My son is traveling from Hawaii to the States to meet us (and our entire family). We have not seen him since the pandemic and now we have no place to stay. My other family members are staying at a campground (which is also booked). When I called to see what could be done about it, they couldn't help. DO NOT use this company. They have horrible customer service! Who cancels a reservation without telling the customer? This is just not okay.

This is an update from the review I posted regarding Vacasa, from a property owners perspective. Within minutes (literally), of me posting the review about my one and only experience with Vacasa, I received multiple calls and emails from upper management and their team.

The regional manager listened carefully to my concerns and appeared to take a personal interest in what transpired. Our discussion focused on the fact that Vacasa has a long way to go in properly managing the higher income properties on Cape Cod.

Vacasa offered to refund all management fees for that specific booking. I appreciate that they offered the refund without hesitation.

I consider the matter resolved, though I would not use Vacasa to manage my property until they work out all the kinks in the Cape Cod region. They need to really focus on local management and having enough properly trained support staff.

Absolutely zero work ethics. When the whole state of Florida was affected by hurricane Ian, this company blatantly refused to refund our money if we cancelled. Despite of repeated reasonings and requests, they would not budge and would hide behind their "cancellation policy". They can keep the money but I was not going to risk my family's life by driving them through the hurricane. Shame on the owners who hired this company to manage their property.

Less than 3 hours before our 4pm check in we get a cancellation notice saying the property was damaged by the recent hurricane. Considering we had already called the resort and confirmed the condition of the resort, it was very frustrating to know this company was not telling the truth. No big deal though... they already booked us in a cheaper property over 1.5 hours away... NO THANK YOU! Don't use this service... never... ever. Never. Just don't.

We hired vacasa to manage our rental home in florida and its just one thing after another with them. They recently merged with another company and its gotten worse. Do not expect anyone to respond in a timely manner or be available after hours like they claim. They talk a good pitch but that is where it ends.

We rented a house in Vermont. We paid over $800 a night for this house. The listing said that there was cable and even had instructions to get the cable working. However, every TV was run by a fire stick, not cable, like stated in the listing. We needed a PIN to watch anything, which we were not supplied with, until a day and a half before we left.

I'm not sure how a listing can state that they have cable, when they don't. We never would've rented the house, if we knew there wasn't cable available. We have kids here who like watching movies/tv at night.

As I stated before, we paid over $800 a night for this stay, so, everything listed in the listing, should've been readily available. It's very frustrating. ESPECIALLY because a week and a half later, and there still isn't any answer. Just keep getting the run around.

I will never use Vacasa, ever again.

We booked a rental in Canada at a place called Blue mountain. We received a message that our payment could not be properly processed and that we would receive a return of over CAD $700. We called and even sent the email where all of the information was clearly written that we would receive the return within 12 days. It has been 2 months and nothing. They have even stopped picking up our calls.
This is so sad to know that a large company would defraud hardworking citizens. What goes around comes around, that i am sure of!

They asked: what did you love about the stay? We loved nothing! Crystal Beach, Texas
The beds were not changed since the last guests stayed. Hair completely covered the sheets and comforters and evident dirt from the human bodies that slept in the beds. Pillows with dirt were located on the floors and in closet areas. We noticed dirt stained tubs and obvious mildewed shower liners! Dead insects in the tubs, roaches dead and alive on the countertops, floors, and refrigerator. It's obvious they did not sweep and mop; and I can say "thank you"! Mold was growing up on the remote, unmistakably it had not been sanitized for months. After arriving late and exhausted from the drive, we awakened early to find a used oven pan covered in cooked grease on the porch! Fortunately, we loaded our truck, not to carry German roaches home with us!
We left before our time was up!