Vacasa

They asked: what did you love about the stay? We loved nothing! Crystal Beach, Texas
The beds were not changed since the last guests stayed. Hair completely covered the sheets and comforters and evident dirt from the human bodies that slept in the beds. Pillows with dirt were located on the floors and in closet areas. We noticed dirt stained tubs and obvious mildewed shower liners! Dead insects in the tubs, roaches dead and alive on the countertops, floors, and refrigerator. It's obvious they did not sweep and mop; and I can say "thank you"! Mold was growing up on the remote, unmistakably it had not been sanitized for months. After arriving late and exhausted from the drive, we awakened early to find a used oven pan covered in cooked grease on the porch! Fortunately, we loaded our truck, not to carry German roaches home with us!
We left before our time was up!

Paid for a week stay in a pool side condo, yet the pool was shut down by the state. Ac didn't work and they have done nothing to accommodate for the 85 degrees it is inside the home. No offer of another condo, so instead we stayed in a hotel with our kids and guaranteed they will try some shady stuff to not to reimburse us for the time we were not able to stay at the place we paid for. Especially since it was the fault of the owners for not keeping up with codes of Florida nor inspect your ac system before renting.

I made a reservation, for 30 days, Oct 1 Nov 2,2020.
I paid $2412. 63 with my Chase Visa card. Then I get an email showing the wrong dates Oct 31-Nov 2.
Was this a typo?

They don't answer their phone, or their messages.

I had no choice but to dispute the payments with my bank.

I strongly DONT recommend this company.

Amre

My rental income in Panama City Beach went down over 50%. Numerable damages that I had to cover as an owner. When I cut ties with them they removed their lock and left three huge holes in my door that the hallway could see through and they refuse to fix them. They spent $14,000 of my income with no spending receipts. The only thing I can tell that they bought was a runner rug and a few Dollar store kitchen items. Multiple complaints of renters that it's dirty. Behind your back they will comp renters at the first complaint out of your income.

I haven't even stayed in the property yet but the experience I have had with customer service is unbelievable! We are renting a home for our family for the weekend to attend our daughter's wedding and we have three small children (one newborn and one 2yr old) and I was hoping to have an early check-in (one hour) so I can have some baby items dropped off which was the only time that worked. Vacasa said that we are not allowed on the property until 4pm and no exceptions will be made. Even though no one is renting the house before us and the home is already clean and empty they would not accommodate us and made no apology for it. I called a second time hoping to get someone with a little more compassion and she was just as rude as the first customer service agent. I own a vacation property myself and would have been more than happy to accommodate a guest's needs if we could. I won't be renting from Vacasa again!

We had a trip scheduled mid January to ski in the mountains. Travel plans made, PTO taken from work, ski gear rented, and I get an email on 1/1 just 2&1/2 weeks from the trip telling me that they double booked me and my trip is now cancelled. Keep in mind, I booked this trip last August and had paid in full.
Their resolution was to move us to a different location and we could choose from a list that they put together. The list had rentals 1/3 of the cost/value of the one we had booked. The comps were crappy and not even comparable. When asked, the agent told me that the comp list didn't include the VRBO fees that we had paid. I can't even tell you how mad I was!
They also offered full refund on the rental only, but not on travel expenses or equipment rental.
I will never rent from them again!

We rented a townhouse in West Vail (2540 Kinnickinnick Road G3). The carpet had stains in every room, the furniture all had stains and multiple items in the unit were broken or missing. I requested at least a refund of the cleaning fee ($100) and was told no. I will never rent from Vacasa again. Worst property and customer service experience I have ever had!

My car was damaged by someone throwing items off of the balcony while I stayed at one of the properties offered by Vacasa. Parking is assigned; unfortunately, the spot given to me was under the balcony overhang. Someone from a floor above me dropped items from the balcony above and broke my windshield. I asked for help from Vacasa but they offered zero solutions. Will never book through them again.

I booked with Vacasa through Airbnb and will never book with them again. Terrible customer service and communication. Fees for a later check out, fees if you leave something behind, unhelpful/generic responses to inquiries. Do not book with them.