Vacasa

Rented townhouse at Mallard Lakes in Selbyville DE. The house itself was OK but customer service was terrible. Wi-Fi password didn't work. I contacted them through text and they tried to blame me. I'm in IT so I know what needed to be done. They said that hey would escalate to local support. Local support didn't call or come. Contacted again and they said they would look into it. 4 days later I contacted them again saying obviously you have no intention of fixing it and all I got back was oh well. I'd like to give it a higher rating but with that attitude and service I can't. I don't recommend using them.

Had two Vacasa security entry issues into the property. Also, had problems with them about checking out early even though we followed their guidelines. Wrote a not good review on airb&b but they did not publish. We would not do business with Vacasa again.

I have been on hold with their "Support Team" for 2 hours and 20 minutes to ask for a refund. I made reservations May 25,2020 and cancelled them online May 26,2020 and was given a credit for my $750... I didn't ask for a credit... I asked for a refund. I cancelled with in 24 hours and 52 days before my trip. I have sent 5 emails and am still on hold! I will fight this... I will contact the Consumer Protection Bureau of the Attorney Generals office. I NEVER complain or take the time to write reviews... but I feel like I've been robbed!

**And Vacasa... I see your response to people... you don't have to go to anywhere to find me... answer your

When we arrived, the property inspector was leaving and told us some dirty towels had been left on the floor and they would be picked up. That same evening, I received a text asking how the property was. I told them we were waiting to hand dirty towels picked up and were told that they would be picked up in the morning. Aside from that, my son had also found a dirty woman's thong in his room.
Neither the towels or thong were ever picked up. In fact, my repeated attempts at communication were ignored. I finally was able to get a response, asked for a phone number, and was told they don't give a phone number out.
I'm sure t today, in response to this review, the company will respond that this is unusual and not their policy. However, considering I had numerous attempts to contact them over several days and were told specifically that I can't contact them verbally, I am fairly sure the service I received is completely the norm for this company

When you got problem, the only thing you can do is to call the customer service, then you are told to wait the local manager to call you back, then nothing happened.

The followings are my story: The air conditioning system does not work, The room temperature was only 62F degree. In first 3 days I called the customer service every day for this problem. It never get fixed. When I realized they cannot repair it, I requested to change to another place, they never address my requirement. Plus some of towels and blankets have significant dirty spots. And at last day, one rest room leaked from ceiling.

We have used Vacasa as our rental company for the past couple of years when the local rental service sold their business to them. Every time we have come up to our cabin as an owner, the cabin has been dirty. Vacasa has been pretty unresponsive. And looking at the reviews on our cabin the only bad reviews we have received are because of the property management group Vacasa. And that is very frustrating when they should be doing everything they can to make your rental get good reviews because you're paying them so much money. We are switching to a different company! My last experience with the local property manager was a very rude experience and I was blown away by their poor customer, service, and attitude.

We rented a home for this winter in Cape Coral, Florida through Vacasa. Cape Coral was devastated by Hurricane Ian. Vacasa is insisting on charging me several hundred dollars to cancel the reservation. Don't do business with this company; in my opinion this is terrible customer service.

The entire State of Florida is under a "State of Emergency" with hurricane Ian. Our flights have been cx. Vacasa will not refund or even allow for a credit or change of dates! This is crazy. Rude people on the phone. Would never book with them again.

This is a shady business. They cancelled my family's vacation home rental shortly before we were to leave. They cited an "emergency" but would not tell me what that was. I then did some research and noticed many other Internet reviews in which Vacasa had cancelled people's bookings, sometimes while the customers were traveling to their vacation destination! My guess is that they overbook rentals, and then rent the property to whoever agreed to pay the highest amount. They did offer to lease me alternative properties for which they were the agent, but none were anywhere near the quality of what we had booked and paid for. They also refunded the total amount I paid, but I had to scramble and spend a lot of time to find a new vacation rental that worked for us. If you want a reliable and trustworthy company for your vacation, do not rent a property where Vacasa is the listing agent.