Vacasa

While our rental was fine Vacasa has been totally NO HELP in responding to a lost/found request. Quick to charge credit card with $25 fee to look for item but crickets after that transaction.
Seems simple to communicate with cleaning service or local agent to see if item was found but apparently that's not the case.

At first, this seemed like a great place. Don't be fooled. The private hot tub was completely inaccessible with the code that was given. I called and confirmed that the code I had was the only code with the Vacasa team. We tried many other possible codes, and none of them worked. We were completely unable to use the hot tub during our trip. They mention that there's another pool and hot tub available, but it's not as nice as a private hot tub that should be accessible any hours. The couch was coming apart, you could see the wood framing after sitting on it. All of the showers dripped, and the primary shower barely drained so you were standing in a pool of water even for a short shower. The pictures made it seem like there was a tub in the primary bathroom but that must have been a trick. We found an old used Band-Aid stuck to the ceiling. This is disgusting. When I reached out to Vacasa during my stay, they agreed that I should receive a refund. Today Vacasa tells me no refund. Gross

This is the first time my wife and I were renting a vacation house and going through this type of service. You don't advertise that you get back to people so quickly when you don't ever respond. I had to cancel and did so online 10 days prior to the deadline. After looking to see if anyone messaged back I found somewhere that I now had to call to get my cancellation processed. And the 100% refund is not correct. Another false advertisement. It should say minus the "Vacasa" fee of $96. I will never use again and will let others know of this bad experience so it doesn't happen to them.

We rented a house in Tacoma, WA and contacted their 24/7 customer service line 2x about the same issue. We were told they'd work on the problem. Nothing ever happened. I left some clothes there in a drawer and contacted them the same day. We were told there's a $25 finders fee and we'd have to pay for shipping. $25 to get MY things back! The lady hung up on us. I have called back, no answer. I have emailed, no answer. I have texted, no answer. Horrible company! I see. I see many replies on here from an Adam P. That are absolutely useless and offer even more of their zero customer service.

I booked a hotel through booking.com, which apparently is affiliated with Vacasa. Didn't think much about it until the day of vacation, when I received a text from vacasa about additional fees tacked on by the hotel.
Apparently, the room I rented was owned by an individual who was renting it out through booking.com. The total price (or what was identified as the total price) seemed reasonable until I was informed that the hotel itself charged a number of fees, resulting in double the actual price.
When I reached out to booking.com, I was assured (in writing) that the total cost of the room was exactly what was listed on the website. However, that was not the case.
When I spoke to the manager of the hotel, he informed me that this has happened MULTIPLE times with both booking.com and vacasa.
Buyer beware.

Owners probably have the prettiest cabins to rent but Vacasa is miss representing you. We stayed at a gorgeous cabin but it was so dirty. Kitchen disgusting, bathrooms super dirty and the sheets on the beds OMG so nasty. We had to clean the whole house. The photo is of the sheets the way we found them when we arrived

Nobody reached out to me. I never received a call ir visit from the Host.
My money was taken and I couldn't use advertised amenities.
Paid for heated pool and was not able to use the pool AT ALL.Had to cancel my guest do to parking limitations.Unsafe and outdated furniture.
Never used the grilled. So dirty.
I'm checking out today and the trash can container is full from previous guest. Horrible experience. Will never use or recommend Vacasa/Airbnb

I booked a stay through VRBO. We have no flights to get to the location, which is in lock down anyway. VACASA states that a refund is only issued before 30 days prior to the stay, but they don't state this through VRBO. They have offered a credit, but we live abroad and do not want a credit. At times of crisis, companies have the chance to show their true colors and really build loyalty and happiness. Instead of showing caring, VACASA has chosen greed over keeping customers happy. You have a chance to change your policy and look after people at a time of need. Please consider doing this before no one uses your company ever again. Society is not interested in excuses and company policies at a time when we should be looking after each other and when people are desperately in need of money.

This is the worst vacation rental company that I ever used in 50 years. They lie, cheat and make you feel like you are the problem. Please, never use them. Their financial status is very poor since they are a penny stock. And, there consumer service rating is one of the lowest in the industry.

Rented a house for our family vacation. Had to change due to an issue, NOT OUR ISSUE. Original house rented for $4,900+ for the week, house we moved to rented for $2,900+. What a difference right! I have been fighting tooth and nail with them to get our money refunded, and right at this time they are refusing. I actually have a breakdown of the rental, and fees, for the new house from them. So they can't say the new house cost the same. You can guarantee your honey buns that I will Not rent from Vacasa again, and I will definitely spread the issues I have had with them to everyone I meet! If they decide to give me my money back, I will gladly remove this review. If they don't, good luck to anyone who rents from these bozos. I hope you have better luck than I did. Oh by the way. Takes them 4 days or longer to respond to emails, and they initiated the first email.