Rented a house for our family vacation. Had to change due to an issue, NOT OUR ISSUE. Original house rented for $4,900+ for the week, house we moved to rented for $2,900+. What a difference right! I have been fighting tooth and nail with them to get our money refunded, and right at this time they are refusing. I actually have a breakdown of the rental, and fees, for the new house from them. So they can't say the new house cost the same. You can guarantee your honey buns that I will Not rent from Vacasa again, and I will definitely spread the issues I have had with them to everyone I meet! If they decide to give me my money back, I will gladly remove this review. If they don't, good luck to anyone who rents from these bozos. I hope you have better luck than I did. Oh by the way. Takes them 4 days or longer to respond to emails, and they initiated the first email.
Should have read the google results. We read their results. Totally different. We are here now. The place is terrible. Construction is awful. I use to work with OSHA. I'm sure I can find some violations. The manager would not speak with us only the ladies answering the phones. We asked for an upgrade. Sounds like they want us to pay full price for both.
They canceled our rental the day we were to check in. Our option was a unit half the size with a boarded window. The glass shards were sticking out of snow by the door. We called multiple times with no response. Terrible customer service. Owners should be aware they are not taking care of renters.
Leatrice, we are so sorry to hear of the last-minute cancelation of your reservation and the disconnect in the care you experienced when resolving this issue, please know that this is not the typical standard our guests can expect when staying with us. We strive to honor all reservations as they are made and regret that we cannot look into this issue further to ensure that an appropriate resolution has been reached. Please know that our guests' comfort, safety, and satisfaction are our highest priorities and we work to ensure that should any issues occur, our guests are well taken care of. We hope you will reach out to us via the guest services phone number provided so that we can further look into this issue and hope that you will allow us the chance to better impress you in the future.
No linens on any beds ONLY mattress pad with blood stains and hair. Dirty dish in cabinet with food remnants. Patio was dirty with ashes on table, no bath mats. Counter top was dirty. Ice maker did not work. Garbage disosal had foul smell that circulated throughout the place with gnats flying in/out of it. Vacasa would not correct after stating several times tickets were created. No compassion for the renters. DO NOT RENT FROM VACASA.
I had reserved a vacation rental and paid in full in advance. 28 days before our rental I broke my ankle and Vacasa is taking 50% of my payment as a penalty. When I complained they said I should submit it for insurance reimbursement. That's not a high integrity move and you have to wonder where else they lack integrity.
Thank you for taking the time to share your experience, Duane, though we regret to hear about your experience. We attempt to be transparent about our cancelation policies throughout the entire booking process so that guests may make an informed choice. We truly apologize for any inconvenience this caused your party. We hope you'll allow us the opportunity to impress you in the future.
We own a high-end 3 BR/3BA beach rental in Carlsbad CA and are totally frustrated with Vacasa! They made promises about rental revenues that were highly inflated. In the last two months, we have had over $20,000 in repair and commission costs and a measly $3357 in income. We made more income in doing off-season month-to-month rentals three years ago than we ever made with Vacasa as our "full service" [another broken promise] year-round rental manager.
Dana, thank you for your review, we are so sorry to hear of the disappointment you experienced while under our management services. Please know that this is not the high level of care we strive to provide our owners and we urge you to reach out to our dedicated Owner Support team to ensure that even if you are no longer under our care, you leave our services satisfied. Our owners home's and happiness are among our highest priorities and we sincerely apologize that your experience indicated otherwise. We hope to have the chance to better impress you in the future.
I am a homeowner in Angel Fire, NM. I signed with Vacasa to manage my property. The management stinks. They have not responded to guests on the weekends. I have had to take care of problems myself. They don't clean for cobwebs (requires a "deep clean). House not prepped for arrivals. When 2 chairs were broken, they were just placed against the wall - in pieces. They have not steam-cleaned for dog pee. I had to do it. I'm changing property managers and Vacasa has forced me to buy a supply of Preparation-H during the process. Don't list your house with them!
This company is the worst. They cancelled our booking twice on cape cod, second time only a week prior. They had NO properties anywhere near the cape to offer after the last min cancel, no offers for recourse or any way to make it right or better.
Still waiting on our refund.
Our first attempt to use this company and never will again. Wondering if whole thing is a scam since still waiting on refund.
Lynn, thank you for your feedback. We apologize for the last-minute cancellation of your reservation. We make every effort to honor each of our guest's reservations, but there can be circumstances that mean we can no longer safely host a guest. In those instances, we work to provide an alternate home for the dates of the guests' stay, work with the guest to move the dates of their stay, or provide a full refund as available. We sincerely apologize for the inconvenience, frustration, and disappointment this has caused and we hope to have the opportunity to host you in the future.
We wanted a cabin in the woods with a hot tub near Blue Ridge GA. After looking at rental property we decided to stay 4 nights at the Roost. The hot tub was not full and when I turned the jets on, water was shooting 3 or 4 inches above the water. The cabin had a lot of spider webs inside and all over the deck, which doesn't justify the $100 cleaning fee we were charged. The TV and stereo had 5 remotes with no instructions, we never did get the TV to play. I called the Customer service # after we checked in to report the damage we found. Lamp shade broken, hot tub not full, refrigerator handle broken, bathroom light globe had? Black dirt/spiders still not sure and the spare key was not in the cabin. Customer service refunded $100 for the cleaning fee, but we still didn't enjoy the vacation cabin. Never again.
Hello, Ricky. We are disappointed to hear this was your experience and this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We strive to provide the best vacation homes and experiences possible and sincerely apologize if this visit did not meet your expectations. We will use this feedback and experience for training purposes in the future and hope that you will allow us a second chance to host you for the incredible vacation experience we are known for, in the future.
No full refunds. My family from Ukraine supposed to visit me and I was trying canceling and no circumstances they could understand.I wish I could give 0 stars for service like that. I would NOT recommend this company to anyone. Very sad
Overview
Vacasa has a rating of 1.1 stars from 1,178 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vacasa most frequently mention customer service, next day and management company. Vacasa ranks 150th among Vacation Rentals sites.
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- Portland, Oregon, United States
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Business History
The market was ready for a company with a forward-thinking approach—using technology and data to enable local teams to care for homes and guests, while maximizing revenue for homeowners. Vacasa quickly grew from one house on the Washington coast to servicing homes across North America.
Today, Vacasa is the leading full-service vacation rental management company in North America. We have big plans for the future, but our focus remains true: to empower our homeowners, guests, and employees to invest in vacation.
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Thank you for your feedback, Robert, and we sincerely apologize for the issues and inconvenience you faced. The construction is advertised on the listing and the home was thoroughly inspected before your arrival. We are sorry the home did not meet your expectations but we are happy to see our team was successful in getting you moved to another unit in a timely manner. Please know we do not charge for both units when a guest needs to be moved. We hope to host you again for a more enjoyable stay.