Vacasa

Eagle's nest condo 84 6322 Huntington Vista Road Lakeshore CA *******
9/16 9/18 2022

The unit showed it was very well used. The range was barely workable. The microwave did not work. One side of the toaster did not work. There was mold and mildew in the tub and on the shower curtain of both ensuite bathrooms. There was a water leak under the carpet on the second level.
The appliance problem caused up to change our meal plans. As a guest you plan meals to use a microwave. There were stains on the bed cover. Over all the housekeeping was poor and the condo needed a complete refresh. We reported the microwave problem to Vacasa the first day and got no response. The features and amenities described in the listing did not fit the condition of the unit. We were disappointed in our stay and felt deceived. The booking details to not reflect the actual unit.
Over all I felt the unit should not be rented until the issues are remedied

Checked into THE COTTAGES 39 HILTON HEAD ISLAND last night rented via Vacasa. Absolutely filthy. Contacted them immediately for other arrangements, refund or at the very least additional cleaning. Still Nothing. We cleaned to the best of our ability after a 12 hour trip. No deadbolt or chain on the door, dirty carpet, stains on the furniture, dirty walls, crumbs on the stove, hair on the bathroom sink, dirty toilet seat, grime on the every surface, cobwebs in the corners and on the walls. Molding and rusting doors and door frames. A cracked window pane with curved, pointed hooks sitting on the porch, behind a rocking chair like an accident waiting to happen. I could go on but I'll stop. So disappointed and upset.

We got here yesterday. No wristbands for us. We called andcwere told they'd be dropped off. We've waited all day. Called three or four times. Each time told they'd be here within an hour. One of three days here wasted inside. Never, never, never use Vacasa. They do not care about you.

We gave used vacasa on several occasions and all went well. This time due to Covid 19 it's a different story. We live in the U. K. And are unable to travel due to government / airline restrictions. Vacasa have agreed to refund our large deposit, less a large booking fee! This was agreed with them two months ago. Needless to say we are still waiting. They are not answering our e-mails etc., Through no fault of our own we are being penalised by this company.

The place was filthy when we arrived, kitchen floor dirty, rugs stained and had gum stuck in them, food on toaster and in toaster oven, dirty dishes in cupboard, food or liquid splattered all over walls, previous renters dog dishes still in pantry with water in bowl, broken bar stool, stuff from previous renter under ottoman in living room, ceiling fan didn't work, kids finger prints all over TV, burned out light bulbs, grill didn't work, holes in comforter in bedroom and dog hair from previous renter dog all over us from floor and furniture. Communicated to Vacasa via text the day of checkin and got the standard someone from the local team will be in touch. Nothing!

We are staying in Gulf shores at a condo we rented through Vacasa and we return after dinner to no parking spots in garage. When we rented the site said we would have two but in reality didn't even have one. When I called Vacasa the rude customer service rep said I could park at their office, which is 4.7 miles away. He also informed me I could Uber back to condo on my dime and that was the best he could do. Will never rent from them again.

The mother of two of our vacationers passed very suddenly and tragically. It was past the date of full refund by one week, but still 3 weeks from our date of stay. We emailed explaining the situation and asking for them to reconsider as our tragedy had happened literally the same day we would have needed to cancel by.
The response read "sorry for the inconvenience and sorry for your loss, but policy states you're only eligible for the 50% refund. Let us know if you want to continue with the cancellation."

Vacasa is the WORSE company to deal with for a medical emergency after after final payment to check-in. I called to see if they would move my time and they said it could only be within 1 month of initial check in. My wife had a medical emergency (Lung issue) and was unable to travel during planned stay or during the approved 1 month extra. They said if someone else rented the place I would receive a refund. I saw the place go back up for rental immediately then taken back off 1 week prior to reservation start. I called back for a refund and was notified it wasn't rented during my time and wouldn't receive a refund. So they LIED to me about either no one renting it or they had their money and didn't care about a customer. We also was going to use an Airbnb for a couple days as part of the trip and guess what. They allowed me to move our time to 5 months later with no issues. NEVER go on vacation without Trip Insurance to cover yourself from shady companies like Vacasa

I rented a 6 bedroom home in May 2023. Vacasa texted me a link to review the property. I wrote a 3 star review with factual information about the house. It has been a week and Vacasa has not posted my review to the house's page. I noticed that only 4 and 5 star reviews have been posted. There is no way to write a review directly on the home's Vacasa page. I believe Vacasa is filtering out some reviews.

Check into a property Address of 202 75th Ave North floor 3 unit 5706 Myrtle Beach SC, *******. This place is infested with bed bugs. Took viedo and pictures and they acting like they don't want to refund. Had to throw out clothes and find a different place to stay.