WishReviews 8,285

I odered a firestick but i got a remote control for a fire stick and there is no one to talke to so my loss i will never by anything from wish again

I have never been dealing with such lawless, immoral, fraudulent company. My order has been duplicated few time and I have been charged for all the duplicates. I wrote immediately to them to request a cancellation of the all items. They took my money and blocked my account so I was not able to communicate with their customer service (do they have one?) unless I am sending proof of my ID in which case they would contact me within 3 working days. I have sent a copy of my ID but they never contacted me and despite my desperate attempts to cancel the duplicates orders I was not able to cancel it.
I will never deal with them again. I dealt with them in the past and I have to say that their products especially gadgets, are significant lower quality compared to other markets. Honest advise, Deal with someone else more reliable.

Not only do the prices deceive you but also returns! Beware! I'm still waiting for and trying to get my money back on a return!

I've bought many "gems" and "jewelry" on WISH. I continue to submit for refunds because I have a Gem Tester that confirms in 95% of the cases that the seller is sending me GLASS. I now have a huge collection of coloured glass that is advertised as "natural ruby, sapphire, garnet, emerald, aquamarine, moissanite, etc.". I've notified WISH for months now that their merchants are selling misleading fraudulent gems, but they continue to allow them to sell these items. No ethics involved here!

Recently purchased an item from and seller LabelFitness. Tracking number was for another item sent to another address. Can't talk to areal person. Local post office confirmed the item was delivered but was not to me. Will not buy from these so call business again.

I've placed orders of a few products in July of 2021, and paid for them. To this moment, December of 2021, I still haven't received my paid items. They appear to have been shipped on their status in my account. But when I track them with the provided tracking numbers, they do not exist. I replied to one of the ads emails Wish sends to my inbox, asking what's happening. But there's no response.
I had hoped to be a regular customer of Wish. But now, I have my doubts.

I even asked for refund on the support site in my account. And yet, I was told that my items are now outside of the 30 days refund period. Is it my fault that I haven't received my purchased products?

Verily, I will not recommend Wish to anyone. I've purchased online before with Amazon, Takealot... I've never experienced such a thing.

Wish sucks. And as far as its name, it's where your wishes will be deemed and not be fulfilled.

They clearly do not value their customers.

I like the products and they get delivered relatively quickly. The site keeps getting better, with better product choices. I like the free spins for discounts.

My first thoughts about wish were cool that was until I started purchasing items from them with each order I thought maybe it would get better I was wrong everything I ordered I had to have refunded because I literally felt lied too and cheated

I order a couple of action figures for Christmas on Holloween and was told that the package will be ready on December 10. I went back to my orders page on their website a few days before December 10 and saw the package was early. I work for a deliver company and was busy, but made time to have a day off on December 9 to pick up my package. I went to the shop and have my qr code scan. The shop said they gave the items and showed me, but couldn't give me the package. I checked my account and found out they canceled my order and refund 80% of my money back and and took 20% if my money as a restocking fee
I tried for three days to communicate with their customer service, but it all automated. They kept asking for the order number as I gave them multiple times.
This company I never had a problem til now. They should give you at least a month or two to pick up your items at a local drop point. All the other delivery carriers, even the post office, don't do what Wish dose in helping the customer, even during the holidays.
They have a few problems with their business practice and need to get resolved. First is a people should awnser a phone for customer service if not for the customer, but the shop owners who collection and distribute the packages if sent to their store.
Second is giving more time to the customer to retrieve the package from that store, especially during the busiest holiday season.
Buy if you want from them, but keep an eye out in case they sent the package earlier than stated before.

From their terms and conditions: "In certain cases, such as defective, damaged, or incorrect items, you may be required to provide evidence of the issue, such as a photo. In other cases, such as with higher value items (including a high-value item that is incorrect or arrived defective or damaged), you may be required to return the item to receive a refund.
If you are required to return an item, you may be responsible for paying the return shipping costs."

I ordered a pair of boots and received the wrong ones. Instead of exchanging them, I was told that I could re-purchase the boots I want with my refund. Funny thing about this is the boots I want are now 50% higher than when I originally purchased. Bait & switch? I think so.

I am trying to get help from Wish for using my Wish Cash. But the interface allows me to write only one line at a time. When I managed to convey my problem using multiple successive messages (each message takes 2-3 days) response time, the representative is asking for a screen print as proof of the problem. But there is no place to upload pictures. Wish "wish" had a better way to hear from customers and resolve issues.

General suggestion: Dont get your payment back as Wish Cash.

I straightened it with wish, they cancelled my wrong order. Some took a few days but returned my money back to my credit card. Make sure if you did a wrong order, cancel it 1 hour post wrong order. They are still courteous even when I loosed my cool.

Wish has a 30-day return policy that it refuses to honor. Every time I ask CS for help they promise to respond in 2-3 days. They do not.

This company is a big scam. They send a piece of junk mail just to get a delivery confirmation and then deny you a refund when you complain that you never received the item because 'delivery is confirmed.' There is no voice customer service and they just automate a response and disconnect from you in 'live chat'. Start disputing charges until their credit card processors drop them.

Here it is two months before Christmas 2021 and I spent $169 on gifts for my kids for Christmas. After the statement on my banking app said complete I signed into wish and my order history is empty. I've been begging for someone to help me get my money back customer support won't help me they want a confirmation code even though all I have is proof I paid. If anyone has any suggestions please let me know I have two children and didn't have much cash to start with I'm a single mom and could use all the help I can get.

I had a terrible experience with the wish
In fact, I did not intend to buy at all and only stored the goods in my list, but due to a software bug, the wish software was purchased without my permission and was paid automatically from my PayPal account. The wish app has automatically paid for your PayPal account since my previous purchase. I tried very hard to cancel the order, but every time the message came that this was not possible and I had to wait until the goods arrived. This is actually a scam and I will not buy any more

There website clearly states they take returns. They refused to take mine. They are a scam and liars..