Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.
This company responds to reviews on average within 3 days
Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores
I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles
Great shopping. Men's clothing and accessories from all major brands are available. They always have sales and have courteous, informed employees. I'll keep purchasing here because I've never been disappointed.
Worst first time online shopping experience ever! Waiting on $100 worth of stuff. I keep being refunded as my package is lost in transit. Over it, went out today and bought the one thing I ordered as my kids asked santa for it. I thought score, they saw sucker. I really hope I get all my money back or the items. I just hope it's not a credit card scam.
I ordered some lights from Wish. Good price and date of arrival was early June. Nothing came despite stating that the item has despatched. Then on checking my original confirmation email the arrival time has been moved to mid July, and now to October. I tried to contact their customer service which is non existent and faced with a bot stating that as it is not delivery date yet, be patient. They just keep moving the date, never arriving. There are no products just a scam, and there is no one to contact either by messaging, chat, email, phone etc. Just give them your money and that's it. And now you are also subject to their spam selling emails about 5 or 6 a day each and every day. Products look good and cheap. Of course they can be cheap, as you just pay them, and get nothing. Avoid like the plague!
I ordered some cotton gloves end June to protect my hands as have eczema. Got an email thanking me for my payment, then nothing. I now, at end July, find the gloves will be delivered end October, having originally been given a lead time of six weeks. So, FOUR months lead time! The support service is non existent so I cannot cancel or complain. This company stands out from the crowd for pure arrogance. Service levels are zero. I will not be using them again.
Hi Maureen. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I am more than 2 months and 15 emails into trying to get a full refund for a purchase that NEVER arrived. There is NO phone support for customer service. All done through automated response that goes in loops. Emails are also mostly automated. DO NOT BUY from this company. If you have a problem you have very few options. All items are imported from oversees on slow boats... beware!
Hi Dawn. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I have received some things from Wish after a long wait and others not at all. I'm done. Good luck. The customer service is horrible and after telling you to wait, sending you in circles if item still has not come, writing nearly every day! I was then told it was too late for a refund! PayPal is now working on my claim...
Hi Claire. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Bought a pocket watch (despite previous problems) which arrived really quickly, unfortunately it didn't work. Requested a refund and was reassured by wish that they had my back. Sadly that's as far as it went. Be aware if things go wrong you've had it. Time to look for a different site
Tip for consumers:
Pay a little extra and use a different site
If it seems to good to be true! It is nothing like sweatshirt material I ordered paper thin different neck line. China you should be ashamed sending packages and switching shipping prices on a daily basis.
I have ordered many items from Wish and everything has been perfect! The first thing I ordered were suspenders for costumes I make. I didn't realize they came with bow ties, so at $2 each it was a great value and quality of suspenders and ties are excellent - as good as a $15 or $20 set and they arrived in about a week! Mostly everything else I ordered were craft and sewing items - most arrived very quickly - some took longer but received. Only 2 items never received and was promptly refunded! I highly recommend this site. I have not tried fashion or shoes yet but will review when I do. I also read complaints from people about being asked for pics of credit cards. I use paypal to pay for items so there is no need for credit card info - makes for smooth and secure transaction.
Very bad experience with wish! I did my order for many items & supposedly will arrive altogether, paid for shipping, but didn't say there will b extra charge for delivery! They keep sending order one by one even if it is small parcel! Each time I have to pay 31 Dhs which cost me more than what I order.
Hi Huda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I placed a order last night for 3 items. After order was process one piece had 2 of the same item. I immediately wrote to customer service because is the only way you can contact them The next day I got a response that it shipped even though all my other pieces did not ship Sorry do not believe that order shipped within the period of two seconds. Orders processed through so quit that you have no way to stop them if you see a mistake so beware. Then they want you to return it at the cost will probably be more than the item and that's how they get you
A lot of what they sell is trash. I'm not ordering from them ever again. I paid good money for a projector light and it was delivered broken and missing pieces. Yet they refused to do anything about it. I've ordered supposedly sterling silver and it broke me out within a couple hours. Buyer beware!
Products used:
Projector star light, supposed sterling silver jewelry
Hi Nicole, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Buyer beware, never ever order from wish.com. Its most horrible website on this earth. As much attractive it looks to you on your mobile/computer screens. Please do not get into the trap! Ordered around 25 things from this website out of excitement believing it be just like any other online shopping website. Guess how many I actually got... only two. Yes only two items. I got my refunds also after thousand of emails to them. So please save your sanity if not money and don't order from this website. Specially people from India.
They bait you in for something free... but it cost. 75 cents... then they say its unavailable... and you have 2 says to claim refund... well it's just. 75 right... WRONG. × 100,000.00 people = a. Lot of scam money
BE WARE
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Wish is a great site for teachers of young children. So much to choose from at good prices. My only
Suggestion would be to have sellers list sizes of items in both metric and standard units for us ignorant Americans who buy a lot of your products.
Wish.com has no phone number and apparently no live person handling Comfort customer service. I've been trying to reset my password for several weeks, I never received an email that will let me do that, and I cannot get any response from wish.com other than the same automatically generated email telling me to do what I've been doing. I can only conclude there's no one at home. My order is several days overdue and if it does not arrive within a week I'm going to contact my credit card company, the FTC and my local authorities.
Hi Mabelrode. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Ordered dirt bike jackets for Christmas on Sept 29. They have changed providers 2x and it's still not left China. Never again... Wish is terrible. AliExpress similar. I order from FRUUGO a mini bike and it left Great Britain and was in Canada in 8 days. They are faster than Amazon.
Hi Melanie. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Stay away from these guys. If you happen to receive what you order, you're ahead of the game. Any issue you have will basically be unresolvable! I was told that I was receiving a full refund on two pairs of shoes which will tiny by comparison with normal United States sizes, not to return the items. The refund never materialized in my account- I was told it was going to arrive in Wish cash, but every time I try to write to them about this, I am forced to go through the same automated process where they insist that you send them a picture of the item -which makes no sense if you've returned it and or discarded it, and their responses have nothing to do with the emails you have sent! I've described my issues with them in detail three times and gotten back completely unrelated customer service emails. Just stay away from them!
Terrible! Cheap products from China, poor quality, terrible customer service! I've been trying to reset my password a couple of times, still hasn't received an email from them, although they told that it had been sent
Wish falsifies product description. Orders do not arrive on time. You don't get the items ordered. Product material is cheap and damaged when received. Also they put personal info such as your phone # on the outside of package, which is unprofessional.
I ordered an item on May 2 and as of this date (July 1) the item has not been delivered. Tracking shows that it has resided in China since May 12. I simply want to cancel the order and receive a refund. One would think that would be a straightforward process, but no. One can spend hours trying to communicate through email and the on-line Customer Service, which is worse than awful. It's a shame that this company has such poor service. They no longer have phone support, just the computer-generated responses through on-line Customer Support. I will never, ever purchase anything else from Wish. This has been one of the worst experiences I have every had with an on-line company.
Hi Jerry. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Ordered a 2XL shirt but received an extra small that was tagged as 2XL. Over a two week timeframe I have sent multiple pictures and requests for refund to no avail. No phone contact and they will not call me. Scam company.
Tip for consumers:
no customer service, they just give you the run around, continues to stall any refund
Products used:
none
Hi Eva. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Hi Eva, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
This is the worst purchase website and worst customer service I have ever experienced. They charge high shipping fee for each item. I ordered four items, including two masks, but for the two masks, one came within another dress, one mask came by itself--of course in a very small and simple black plastic bag. And another underwear never come, but Wish insists it was delivered. The post office only can confirm that the delivery is approximately the location of my home. Besides, I want to return the dress, which looks good on the website, but actually poor quality, and ask for the ways to return, Wish never give me answer. Really bad experience that I never had before.
Hi Kui. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
So, I guess Wish is great if you want to donate money to a bunch of businesses overseas who may or may not ever send you a gift as thanks. That is, this really doesn't work like a real legit business. I have given up on getting half of the stuff I ordered six months ago. What did arrive was mostly either broken into small pieces (e.g., glass sent in a shipping envelope - really, who could have predicted THAT would break?) or could not be identified based on what I thought I actually ordered (that part was actually kind of interesting in an unsolicited grab bag sort of way - but not ultimately satisfying).
Hi Bryan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Never ever buy anything from Wish people. They don't tell you that it will probably be 4-6 weeks before your item arrives. And you can't speak with anybody at wish or correspond by email. The worst customer service ever. I'm never buying another thing from these con-artists.
Hi Stephen. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
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Hi Terry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.