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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user tricial106
Cyprus
3 reviews
0 helpful votes
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February 11th, 2023

Great shopping. Men's clothing and accessories from all major brands are available. They always have sales and have courteous, informed employees. I'll keep purchasing here because I've never been disappointed.

Thumbnail of user cheric15
Canada
1 review
3 helpful votes
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December 16th, 2016

Worst first time online shopping experience ever! Waiting on $100 worth of stuff. I keep being refunded as my package is lost in transit. Over it, went out today and bought the one thing I ordered as my kids asked santa for it. I thought score, they saw sucker. I really hope I get all my money back or the items. I just hope it's not a credit card scam.

Thumbnail of user terryg293
GB
1 review
0 helpful votes
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July 20th, 2020

I ordered some lights from Wish. Good price and date of arrival was early June. Nothing came despite stating that the item has despatched. Then on checking my original confirmation email the arrival time has been moved to mid July, and now to October. I tried to contact their customer service which is non existent and faced with a bot stating that as it is not delivery date yet, be patient. They just keep moving the date, never arriving. There are no products just a scam, and there is no one to contact either by messaging, chat, email, phone etc. Just give them your money and that's it. And now you are also subject to their spam selling emails about 5 or 6 a day each and every day. Products look good and cheap. Of course they can be cheap, as you just pay them, and get nothing. Avoid like the plague!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Terry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user maureenp113
South Africa
1 review
2 helpful votes
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July 30th, 2020

I ordered some cotton gloves end June to protect my hands as have eczema. Got an email thanking me for my payment, then nothing. I now, at end July, find the gloves will be delivered end October, having originally been given a lead time of six weeks. So, FOUR months lead time! The support service is non existent so I cannot cancel or complain. This company stands out from the crowd for pure arrogance. Service levels are zero. I will not be using them again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Maureen. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user dawnw301
Illinois
1 review
31 helpful votes
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June 21st, 2020

I am more than 2 months and 15 emails into trying to get a full refund for a purchase that NEVER arrived. There is NO phone support for customer service. All done through automated response that goes in loops. Emails are also mostly automated. DO NOT BUY from this company. If you have a problem you have very few options. All items are imported from oversees on slow boats... beware!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dawn. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user claireb236
Washington
1 review
0 helpful votes
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November 8th, 2020

I have received some things from Wish after a long wait and others not at all. I'm done. Good luck. The customer service is horrible and after telling you to wait, sending you in circles if item still has not come, writing nearly every day! I was then told it was too late for a refund! PayPal is now working on my claim...

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Claire. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user peterp91
GB
1 review
1 helpful vote
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January 28th, 2016

Bought a pocket watch (despite previous problems) which arrived really quickly, unfortunately it didn't work. Requested a refund and was reassured by wish that they had my back. Sadly that's as far as it went. Be aware if things go wrong you've had it. Time to look for a different site

Tip for consumers:
Pay a little extra and use a different site

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheilac39
Illinois
1 review
2 helpful votes
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January 13th, 2017

If it seems to good to be true! It is nothing like sweatshirt material I ordered paper thin different neck line. China you should be ashamed sending packages and switching shipping prices on a daily basis.

Thumbnail of user teresam91
New York
1 review
1 helpful vote
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March 5th, 2017

I have ordered many items from Wish and everything has been perfect! The first thing I ordered were suspenders for costumes I make. I didn't realize they came with bow ties, so at $2 each it was a great value and quality of suspenders and ties are excellent - as good as a $15 or $20 set and they arrived in about a week! Mostly everything else I ordered were craft and sewing items - most arrived very quickly - some took longer but received. Only 2 items never received and was promptly refunded! I highly recommend this site. I have not tried fashion or shoes yet but will review when I do. I also read complaints from people about being asked for pics of credit cards. I use paypal to pay for items so there is no need for credit card info - makes for smooth and secure transaction.

Thumbnail of user hudaa32
AE
1 review
0 helpful votes
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July 31st, 2021

Very bad experience with wish! I did my order for many items & supposedly will arrive altogether, paid for shipping, but didn't say there will b extra charge for delivery! They keep sending order one by one even if it is small parcel! Each time I have to pay 31 Dhs which cost me more than what I order.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Huda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user deniseb119
Illinois
1 review
4 helpful votes
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April 14th, 2017

I placed a order last night for 3 items. After order was process one piece had 2 of the same item. I immediately wrote to customer service because is the only way you can contact them The next day I got a response that it shipped even though all my other pieces did not ship Sorry do not believe that order shipped within the period of two seconds. Orders processed through so quit that you have no way to stop them if you see a mistake so beware. Then they want you to return it at the cost will probably be more than the item and that's how they get you

Thumbnail of user nicoles680
Washington
3 reviews
2 helpful votes
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October 19th, 2021

A lot of what they sell is trash. I'm not ordering from them ever again. I paid good money for a projector light and it was delivered broken and missing pieces. Yet they refused to do anything about it. I've ordered supposedly sterling silver and it broke me out within a couple hours. Buyer beware!

Products used:
Projector star light, supposed sterling silver jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Nicole, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user neham9
India
1 review
5 helpful votes
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October 2nd, 2017

Buyer beware, never ever order from wish.com. Its most horrible website on this earth. As much attractive it looks to you on your mobile/computer screens. Please do not get into the trap! Ordered around 25 things from this website out of excitement believing it be just like any other online shopping website. Guess how many I actually got... only two. Yes only two items. I got my refunds also after thousand of emails to them. So please save your sanity if not money and don't order from this website. Specially people from India.

Thumbnail of user scammedmem
Alabama
1 review
0 helpful votes
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March 30th, 2021

They bait you in for something free... but it cost. 75 cents... then they say its unavailable... and you have 2 says to claim refund... well it's just. 75 right... WRONG. × 100,000.00 people = a. Lot of scam money
BE WARE

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user mardyc
California
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Wish is a great site for teachers of young children. So much to choose from at good prices. My only
Suggestion would be to have sellers list sizes of items in both metric and standard units for us ignorant Americans who buy a lot of your products.

Thumbnail of user mabelrodel
Louisiana
1 review
0 helpful votes
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March 6th, 2021

Wish.com has no phone number and apparently no live person handling Comfort customer service. I've been trying to reset my password for several weeks, I never received an email that will let me do that, and I cannot get any response from wish.com other than the same automatically generated email telling me to do what I've been doing. I can only conclude there's no one at home. My order is several days overdue and if it does not arrive within a week I'm going to contact my credit card company, the FTC and my local authorities.

Service
Shipping
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mabelrode. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user melaniep177
Canada
1 review
0 helpful votes
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December 15th, 2020

Ordered dirt bike jackets for Christmas on Sept 29. They have changed providers 2x and it's still not left China. Never again... Wish is terrible. AliExpress similar. I order from FRUUGO a mini bike and it left Great Britain and was in Canada in 8 days. They are faster than Amazon.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Melanie. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user thomasb680
Arizona
2 reviews
10 helpful votes
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July 1st, 2019

Stay away from these guys. If you happen to receive what you order, you're ahead of the game. Any issue you have will basically be unresolvable! I was told that I was receiving a full refund on two pairs of shoes which will tiny by comparison with normal United States sizes, not to return the items. The refund never materialized in my account- I was told it was going to arrive in Wish cash, but every time I try to write to them about this, I am forced to go through the same automated process where they insist that you send them a picture of the item -which makes no sense if you've returned it and or discarded it, and their responses have nothing to do with the emails you have sent! I've described my issues with them in detail three times and gotten back completely unrelated customer service emails. Just stay away from them!

Thumbnail of user kats119
Colorado
1 review
6 helpful votes
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June 30th, 2019

Terrible! Cheap products from China, poor quality, terrible customer service! I've been trying to reset my password a couple of times, still hasn't received an email from them, although they told that it had been sent

Thumbnail of user deaunr
Texas
2 reviews
0 helpful votes
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June 15th, 2018
Verified purchase

Wish falsifies product description. Orders do not arrive on time. You don't get the items ordered. Product material is cheap and damaged when received. Also they put personal info such as your phone # on the outside of package, which is unprofessional.

Thumbnail of user jerryb448
Alabama
1 review
0 helpful votes
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July 1st, 2020

I ordered an item on May 2 and as of this date (July 1) the item has not been delivered. Tracking shows that it has resided in China since May 12. I simply want to cancel the order and receive a refund. One would think that would be a straightforward process, but no. One can spend hours trying to communicate through email and the on-line Customer Service, which is worse than awful. It's a shame that this company has such poor service. They no longer have phone support, just the computer-generated responses through on-line Customer Support. I will never, ever purchase anything else from Wish. This has been one of the worst experiences I have every had with an on-line company.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jerry. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user evar158
Louisiana
2 reviews
1 helpful vote
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April 29th, 2021

Ordered a 2XL shirt but received an extra small that was tagged as 2XL. Over a two week timeframe I have sent multiple pictures and requests for refund to no avail. No phone contact and they will not call me. Scam company.

Tip for consumers:
no customer service, they just give you the run around, continues to stall any refund

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Eva. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Eva, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user kuil
Pennsylvania
1 review
0 helpful votes
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December 9th, 2020

This is the worst purchase website and worst customer service I have ever experienced. They charge high shipping fee for each item. I ordered four items, including two masks, but for the two masks, one came within another dress, one mask came by itself--of course in a very small and simple black plastic bag. And another underwear never come, but Wish insists it was delivered. The post office only can confirm that the delivery is approximately the location of my home. Besides, I want to return the dress, which looks good on the website, but actually poor quality, and ask for the ways to return, Wish never give me answer. Really bad experience that I never had before.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kui. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user bryanb342
Utah
1 review
0 helpful votes
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August 22nd, 2020

So, I guess Wish is great if you want to donate money to a bunch of businesses overseas who may or may not ever send you a gift as thanks. That is, this really doesn't work like a real legit business. I have given up on getting half of the stuff I ordered six months ago. What did arrive was mostly either broken into small pieces (e.g., glass sent in a shipping envelope - really, who could have predicted THAT would break?) or could not be identified based on what I thought I actually ordered (that part was actually kind of interesting in an unsolicited grab bag sort of way - but not ultimately satisfying).

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Bryan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user stephenm1388
Florida
1 review
0 helpful votes
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December 1st, 2020

Never ever buy anything from Wish people. They don't tell you that it will probably be 4-6 weeks before your item arrives. And you can't speak with anybody at wish or correspond by email. The worst customer service ever. I'm never buying another thing from these con-artists.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Stephen. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

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Thumbnail of user jeffi8
Wish C.
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