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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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The end of July i ordered by what was supposed to be Abu Garcia black max bait casting reel it took a month to arrive but when i opened it up it was a spinning reel. The model was a 1000 ultralight the bail wouldn't flip back over unless you did it with your hand. I walk to the trash can and dropped it in please dont waste any money on the junk they sell.
None of of the electronics I have bought off this site have worked. I have been unable to return these products and I am very disappointed. I will not buy from this site again.
Hi Louise. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
You have everything unique from other platforms but can you guys add custom photo items and print on demand items. It would be great
I ordered 3 dresses and Thankfully I only received 2 (waiting for a refund on the third dress). The quality of the fabric is so cheap and poorly made I couldn't believe it! They should not be allowed to sell in our marketplace and I will never purchase from them again!
Hi San. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Not only did it take months for the goods, not all items were shipped & when I tried to cancel as it missed Christmas & (2) birthdays there was NO phone number or customer service representative to discuss this with.
Chinese government run organization & banks like SANTANDER are complicit in allowing this to happen, as well as the weak leadership of bother the NATIONAL BASKETBALL ASSOCIATIOB & LOS ANGELES LAKERS who "partner" with this Communist run company Wish.com. All are complicit to screw over American consumers trying to make a simple purchase.
Boycott:
Wish.com
Santander bank & every other bank that will not reimburse your money
The NBA
THE Los Angeles Communist Lakers
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
They make huge amounts of $ on shipping. Big time. NOT POSSIBLE TO GET IN TOUCH WITH ANYONE FROM COMPANY! THEY ARE CHARGING ME FOR ITEMS I IMMEDIATELY CANCELLED AND WERE NEVER SENT TO ME. I AM OUT OVER $250.
They may add an item not purchased and say it is your fault. I tried ordering something only to receive a reply 2 days later that it was no longer available. They issued the credit but sent me something else that I did not order... and charged my card. I am now in a drawn out battle to return the item and get the credit issued. They simple send repeated emails, obviously hoping I'll go away.
I have warned WISH. I have the time and money and it is a principle thing with me. For $35 I'll be filing in Small Claims court, just to make them now jump through my hoop.
Hi Kevin. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
The expectation and the reality not even close what the photo shows. Very poor quality. What they sent there is no words!
Hi Sandor. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I bought products from Wish. The products are of very poor quality. I applied for refund. Never received return label. And no way to write a complaint. This is bad business. Never buy from Wish
Hi Sam. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Largest scammers online. China garbage distributed throughout the Wish.com also call MAMA, GEGE, HOME UP, and CUTE. Beware and avoid this webs. Also terrible customer service. DON'T DO IT
Hi Natalia. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Cheaper than amazon and contains high quality product along with low quality products at a very cheap price, the goal is to save you money and get you your product, want a better quality? It is available at a higher price.
After using and ordering from this site my card info was stolen and $2144 was take from card. This was only site that was new and the only one used before stolen info.
Hi Glen. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Wish is a scam. Rather order from takealot. A whole year and haven't received a thing. No way to even contact them as they never ever responded to my emails
Hi Amanda. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I kept getting the run around when I acquired about my missing items. Every morning I would wake up with an email saying we have resolved your issue but it was them telling me to call the post office or call the place the package came from. I cried because my son told me I could trust the company. I still feel like I was scammed. They even told me to check with my neighbors, really who's going to confess they have your package. As I have said before I am 64 years old and I have never ordered from a company like this. No one should take advantage of anyone. I told them to keep my money if they needed that bad. It's sad that our free country has come to this. My heart hurts so much.
Wish.com site is an absolute joke. I ordered lifepo4 batteries whch where at a very good price and then sellers say they are out of stock. This site is a complete waste of time as none of the 3 orders were shipped all claiming to be out of stock. Wasted 2 weeks waiting for items to be shipped before I was told out of stock. Now I have to wait again for the money to come back into my account.
Hi Alex. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I tried Wish. Never again. They took my 13.00 and promised delivery by July 26 2021. Nope. Finally received 1 wrench. Out of and order of 800 pieces toolkit. Spoke to agent. Was told the rest was not coming. Why? Would not say. Refund. Wait another 10days for money to be returned. I bought on June 4th. Terrible service.
Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I placed an order several months ago. My credit card was charged right away but I still have not received the order and Wish is not sending any updates. I guess they are hoping I will just forget about it….
Hi Ann. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
WISH is a Chinese firm which billed me 40.30 through PayPal. Since PayPal is now also a Chinese firm they denied my claim stating the transaction was "unauthorized." I appealed and they refused my appeal. When I insisted on the documentation they finally refunded my money. This took hours of email and phone calls!
Hi Leo. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
It took me a month to find out the product I ordered was returned. You can buy and pay for something but don't expect to get it. No Customerservice communication possible. This rip-off business should not survive.
Hi John. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Wish.com forced me to except refunds,,( on more than 50 transactions bought, but no but no refunds to my cards. Sammed I don't know how to recover my funds, I should of read the reviews before making purchases with wish.com beware people scammed company so much more proofs have to expose them more than I can upload!
Hi Jason. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.