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WishReviews 8,285

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
Follow Rodney L.
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Junk reel
August 21, 2021

The end of July i ordered by what was supposed to be Abu Garcia black max bait casting reel it took a month to arrive but when i opened it up it was a spinning reel. The model was a 1000 ultralight the bail wouldn't flip back over unless you did it with your hand. I walk to the trash can and dropped it in please dont waste any money on the junk they sell.

Date of experience: August 21, 2021
Wish C. — Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Florida
2 reviews
0 helpful votes
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None of of the electronics I have bought off this site have worked. I have been unable to return these products and I am very disappointed. I will not buy from this site again.

Date of experience: August 20, 2021
Wish C. — Wish Rep
over a year old

Hi Louise. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

California
1 review
1 helpful vote
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You have everything unique from other platforms but can you guys add custom photo items and print on demand items. It would be great

Date of experience: August 20, 2021
Texas
1 review
0 helpful votes
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Cheap Quality Clothing
August 19, 2021

I ordered 3 dresses and Thankfully I only received 2 (waiting for a refund on the third dress). The quality of the fabric is so cheap and poorly made I couldn't believe it! They should not be allowed to sell in our marketplace and I will never purchase from them again!

Date of experience: August 19, 2021
Wish C. — Wish Rep
over a year old

Hi San. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Virginia
1 review
0 helpful votes
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Not only did it take months for the goods, not all items were shipped & when I tried to cancel as it missed Christmas & (2) birthdays there was NO phone number or customer service representative to discuss this with.

Chinese government run organization & banks like SANTANDER are complicit in allowing this to happen, as well as the weak leadership of bother the NATIONAL BASKETBALL ASSOCIATIOB & LOS ANGELES LAKERS who "partner" with this Communist run company Wish.com. All are complicit to screw over American consumers trying to make a simple purchase.

Boycott:
Wish.com
Santander bank & every other bank that will not reimburse your money
The NBA
THE Los Angeles Communist Lakers

Date of experience: August 19, 2021
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Illinois
1 review
0 helpful votes
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Scam NO REAL PEOPLE!
August 17, 2021

They make huge amounts of $ on shipping. Big time. NOT POSSIBLE TO GET IN TOUCH WITH ANYONE FROM COMPANY! THEY ARE CHARGING ME FOR ITEMS I IMMEDIATELY CANCELLED AND WERE NEVER SENT TO ME. I AM OUT OVER $250.

Date of experience: August 16, 2021
Pennsylvania
2 reviews
1 helpful vote
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BEWARE OF WISH!
August 16, 2021

They may add an item not purchased and say it is your fault. I tried ordering something only to receive a reply 2 days later that it was no longer available. They issued the credit but sent me something else that I did not order... and charged my card. I am now in a drawn out battle to return the item and get the credit issued. They simple send repeated emails, obviously hoping I'll go away.
I have warned WISH. I have the time and money and it is a principle thing with me. For $35 I'll be filing in Small Claims court, just to make them now jump through my hoop.

Date of experience: August 16, 2021
Wish C. — Wish Rep
over a year old

Hi Kevin. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Japan
1 review
0 helpful votes
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Terrible product!
August 16, 2021

The expectation and the reality not even close what the photo shows. Very poor quality. What they sent there is no words!

Date of experience: August 16, 2021
Wish C. — Wish Rep
over a year old

Hi Sandor. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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I bought products from Wish. The products are of very poor quality. I applied for refund. Never received return label. And no way to write a complaint. This is bad business. Never buy from Wish

Date of experience: August 14, 2021
Wish C. — Wish Rep
over a year old

Hi Sam. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
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Largest scammers online. China garbage distributed throughout the Wish.com also call MAMA, GEGE, HOME UP, and CUTE. Beware and avoid this webs. Also terrible customer service. DON'T DO IT

Date of experience: August 14, 2021
Wish C. — Wish Rep
over a year old

Hi Natalia. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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Cheaper than amazon and contains high quality product along with low quality products at a very cheap price, the goal is to save you money and get you your product, want a better quality? It is available at a higher price.

Date of experience: August 13, 2021
Nevada
1 review
0 helpful votes
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Don't use this site
August 13, 2021

After using and ordering from this site my card info was stolen and $2144 was take from card. This was only site that was new and the only one used before stolen info.

Date of experience: August 13, 2021
Wish C. — Wish Rep
over a year old

Hi Glen. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

South Africa
1 review
0 helpful votes
Follow Amanda N.
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Wish is a scam. Rather order from takealot. A whole year and haven't received a thing. No way to even contact them as they never ever responded to my emails

Date of experience: August 13, 2021
Wish C. — Wish Rep
over a year old

Hi Amanda. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Colorado
1 review
2 helpful votes
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I kept getting the run around when I acquired about my missing items. Every morning I would wake up with an email saying we have resolved your issue but it was them telling me to call the post office or call the place the package came from. I cried because my son told me I could trust the company. I still feel like I was scammed. They even told me to check with my neighbors, really who's going to confess they have your package. As I have said before I am 64 years old and I have never ordered from a company like this. No one should take advantage of anyone. I told them to keep my money if they needed that bad. It's sad that our free country has come to this. My heart hurts so much.

Date of experience: August 11, 2021
Australia
2 reviews
1 helpful vote
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Wish.com site is an absolute joke. I ordered lifepo4 batteries whch where at a very good price and then sellers say they are out of stock. This site is a complete waste of time as none of the 3 orders were shipped all claiming to be out of stock. Wasted 2 weeks waiting for items to be shipped before I was told out of stock. Now I have to wait again for the money to come back into my account.

Date of experience: August 11, 2021
Wish C. — Wish Rep
over a year old

Hi Alex. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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Failure to deliver
August 10, 2021

I tried Wish. Never again. They took my 13.00 and promised delivery by July 26 2021. Nope. Finally received 1 wrench. Out of and order of 800 pieces toolkit. Spoke to agent. Was told the rest was not coming. Why? Would not say. Refund. Wait another 10days for money to be returned. I bought on June 4th. Terrible service.

Date of experience: August 10, 2021
Wish C. — Wish Rep
over a year old

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Ohio
1 review
0 helpful votes
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I placed an order several months ago. My credit card was charged right away but I still have not received the order and Wish is not sending any updates. I guess they are hoping I will just forget about it….

Date of experience: August 9, 2021
Wish C. — Wish Rep
over a year old

Hi Ann. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Illinois
1 review
0 helpful votes
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Fraudulent firm
August 9, 2021

WISH is a Chinese firm which billed me 40.30 through PayPal. Since PayPal is now also a Chinese firm they denied my claim stating the transaction was "unauthorized." I appealed and they refused my appeal. When I insisted on the documentation they finally refunded my money. This took hours of email and phone calls!

Date of experience: August 9, 2021
Wish C. — Wish Rep
over a year old

Hi Leo. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Virginia
1 review
0 helpful votes
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It took me a month to find out the product I ordered was returned. You can buy and pay for something but don't expect to get it. No Customerservice communication possible. This rip-off business should not survive.

Date of experience: August 9, 2021
Wish C. — Wish Rep
over a year old

Hi John. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Texas
1 review
0 helpful votes
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I was scammed
August 8, 2021

Wish.com forced me to except refunds,,( on more than 50 transactions bought, but no but no refunds to my cards. Sammed I don't know how to recover my funds, I should of read the reviews before making purchases with wish.com beware people scammed company so much more proofs have to expose them more than I can upload!

Date of experience: August 8, 2021
Wish C. — Wish Rep
over a year old

Hi Jason. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!