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Massachusetts
2 reviews
6 helpful votes
Follow Jeff D.
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I ordered 2 Quadvopter drones back in December 2017. They were delivered in dark gray plastic unpadded plastic wrap. I carefully assembled them and charged up the provided battery. Both were inoperable. Couldnt hold charge.
Within my 30 day return window, I requested a return and refund. Their customer service representatives were not concerned and gave me the run around. Typical of scammers. I submitted pics of product box and expose items as requested. Then they wanted pictures of the original labels that were on the delivered packages. Then they asked for packing slips which there never was any in the package. They deliberately would not honor their defective products as returnable. I humbly reported their horrible sales practices to my credit card company and now must dispute the $194.-

Date of experience: February 14, 2018
California
1 review
4 helpful votes
Follow Margot R.
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Wish= Hit and miss
November 14, 2016

Wish has great deals when you find a good product, but you really have to pay attention to the reviews and read through them. Some sellers on wish don't use real product photos though, which is frustrating. Some use photos of popular products online and actually sell a lower quality copycat product instead. There isn't enough quality control, but wish tries. Usually if something sold is not as advertised, you can get your money back. Overall the deals are great and it helps you browse for products in an easier way that gets you to see products you haven't seen before, and ones you wouldn't normally see on Ebay because you often see excessive repeats on Ebay. Wish has repeats, but far less. Overall it's a good site, just research items first! See how many people rated 3 stars or less in comparison to 4&5 star reviews.

Date of experience: November 12, 2016
Canada
1 review
4 helpful votes
Follow Christian D.
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This is a SCAM
September 20, 2020

When the offer item at cheap price, they play with delivery charges; at the end you pay more than others like AliExpress for the same item. Moreover, they use tactics for promo at 1$ if you are the first one to buy during the item, but you are never "the first one". They offer you loyalty promo each time you reach their site, but never get the top discount announced. Never able to talk to anyone; just notifications exchanges within 3-7 days elapse time in between.

Date of experience: September 20, 2020
Wish C. Wish Rep
over a year old

Hi Christian. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Oregon
2 reviews
4 helpful votes
Follow Gordon B.
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Didn't think it was possible to hate a company this passionately. After using their site initially I was merely annoyed by all of the little details that didn't work right or weren't user friendly. But then I received my second item (a wristwatch) that literally ran backwards. I have now written almost 30 emails to wish.com's support email and only get canned replies. I am pretty sure that nobody is even reading them at this point. I tried calling and they literally will not even speak to you. Wear a mask, gloves, or whatever it takes to avoid Wish.com like the Corona-virus (its almost as horrible)

Date of experience: August 5, 2020
Wish C. Wish Rep
over a year old

Hi Gordon, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Virginia
1 review
0 helpful votes
Follow Mancy A.
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Scam and Fraud
July 24, 2020

1. You make a purchase online
2. Wish.com takes your money and gives a ridiculously long delivery date
3. Wish.com mails you an empty envelope then marks your order as "delivered"
4. Wish refuses to refund your money When you tell them you received an empty envelope
5. Wish uses the fake tracking number on the fraudulent /envelope envelope they've sent as their reason for not refunding your money.
It's a scam

Order NOTHING from wish.com- they are scammers. Committing fraud.

I've reported them to the federal government for mail fraud and hope they are fined and shut down permanently.

Date of experience: July 24, 2020
Wish C. Wish Rep
over a year old

Hi Mancy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

South Carolina
1 review
0 helpful votes
Follow Nancy L.
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Good stuff, Shop carefully
June 14, 2018

Overall, I enjoy shopping on Wish but it is hard to get to the right people that really read what your problem is and the wait for the reply. Some of the items are not good but rather then go through the return process I keep the stuff. I still love this site despite the issues.

Date of experience: June 12, 2018
GB
1 review
3 helpful votes
Follow Rg b.
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So I order various items back in February 2017 expecting delivery march I'm fine with that.
So like an absolute shop aholic I buy few more same day two hat I know.
Now we're in the late part of June.
And would you Adam and Eve it no items at all.
I've emailed the robots at wish got the usual generic response.
Then when ask for a refund I get one item refunded.
And I'm in the double figures range of items v. low end but more than one.
And to add insult to injury
It's one those moments when say I could have guess that would be case.
Refunded the cheapest one.
Will not be buying again I'll stick we eBay

Date of experience: June 20, 2017
California
3 reviews
4 helpful votes
Follow Cuong N.
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After shopping on wish.com for a while now, it looks like they have been increasing their prices at an insane rate. I've noticed many items cheaper on amazon and ebay. Don't shop at www.wish.com without doing research on the products you are buying on other sites.

Good bye wish! You guys are diggin' your own hole.

Date of experience: October 1, 2019
Louisiana
2 reviews
0 helpful votes
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Always enjoy wish
January 19, 2018

I visit Wish mutiple times everyday. The prices are good and quality as well. I have always been satisfied with my purchases. On one purchase, there was damage in shipping. Notified them and sent a pic. It was immediately replaced.

Date of experience: January 17, 2018
Australia
1 review
0 helpful votes
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I ordered last year over $400 of goods haven't received nothing, now get told that I can't get a refund because it's out of refund period. When I was asking where products were got told it will be a delay because of covid which was understandable as no flights and the world had stopped. A year later still no show of products and when I ask they sorry no refund because it's out of the refund period. What a pure scam. Putrid rip offs. Can't talk to no representative but some robot. I hope no one else buys through this scam site

Date of experience: June 15, 2021
Wish C. Wish Rep
over a year old

Hi Christopher. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
2 reviews
0 helpful votes
Follow Gina T.
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So let me start off by saying that I used to have good luck with wish.com. Ever since the coronavirus they push out delivery dates by ridiculous amounts of weeks. I have been purchasing from other sites from China Sellers and have received my items in a reasonable amount of time. Their 1-800 number for contacting customer service is not a working number right now. In order to contact an agent you have to pretty much lie through their automated texting and state that you having a problem with my account. So buyer beware if you really want that item it's worth paying the extra dollars to get it from somewhere else

Date of experience: July 5, 2020
Wish C. Wish Rep
over a year old

Hi Gina, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
2 helpful votes
Follow jane l.
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Delivered goods not as advertised and refused to provide a suitable way to sprt out problem. Will only accept a tracked return to another continent that will cost more than the goods.
1. Rubbish quality goods
2. Inaccurate and misleading advertising
3. Awful customer service
4. Separate company collecting money so nonsensical communication.
5. site returns policy makes no reference to you returning to a crazy far away location.

Date of experience: December 22, 2015
New Jersey
1 review
15 helpful votes
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Learn from my mistakes! I have purchased 6 rings all from different stores on this site, not ONE of these rings were silver! They ALL tarnished and turned to the copper and other interesting colors they start off at. Worse... WISH backs these stores and states they "certified" the store! Don't waste your time or money- sizes are all wrong as well. Knee braces are crap quality-made incorrectly supports pop within a week or two, battery recharger charges and shuts off when you attach your phone. Prices are nice IF the products were worth it!

Date of experience: September 1, 2016
New Zealand
1 review
1 helpful vote
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Handbag arrived with broken metal attachment to shoulder strap, cheap & nasty, half of it seems made with plastic not even vinyl. I clicked on this item and put it in my cart, then saw they were shipping leopard print NOT the black I wanted, so didn't click purchase. It arrived today & when I checked my credit card statement there was the charge $25, for something I didn't order. Stay away from this site, Aliexpress is safer & more honorable.

Date of experience: September 12, 2017
Texas
1 review
11 helpful votes
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Stay away!
January 5, 2016

Aweful, aweful, aweful! Can't express how BAD this site is, took over a month to deliver items, worst ever quality, I think everything I ordered was made from patterning material, didn't look anything like I ordered. They send millions of emails and the return process is so darn tedious. Oh my goodness, big mistake!

Date of experience: January 5, 2016
Georgia
1 review
3 helpful votes
Follow Steve J.
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Yep! Aside from the misleading way they advertise the products being sold vs. what you are really buying issues. I have been waiting 21 days as of today for my order of 500 Surgical Face masks I planned to donate to my 1st responders and various workers having to go without due cheap employers.

I got bam-boozled on my 1st order thinking I was order an claimed to be shipping today only to find out it was suddenly back-ordered 1 hrs after paying for it. Ever try getting $$$ refunded to a Vanilla VISA gift Card?

Date of experience: June 2, 2020
Wish C. Wish Rep
over a year old

Hi Steve. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Washington
2 reviews
15 helpful votes
Follow Brian O.
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I tried to get a refund for it, because as we all know, Wish sometimes, often sells products that are not, or do not match the descriptions. The last one I ordered, was a Chuwi tablet PC, that certainly does exist, but in this case, all I got was a cheap laptop keyboard cover. So when this particular watch, ordered almost 4 months later arrived, it had no documentation, and didn't resemble the watch sold on the site. And they accused me of abusing the refund system. How? Why? I dunno. But I will never order from them again. See photos, notice a difference?

Date of experience: September 25, 2019
GB
1 review
6 helpful votes
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Common sense prevails
February 14, 2016

I've ordered from here dozens of times, any items over £15 I order pay after delivery, no card details are required and that way if an item doesn't show up when expected then you're not out of pocket.

This happened to me twice and I just cancelled my order and nothing else was needed. Twice out of numerous orders is to be expected considering most things come from China and I'm in the UK. Before you order check if payment is available via klarna, there service is excellent and a God send if your wary of this site.

Date of experience: February 14, 2016
Canada
1 review
3 helpful votes
Follow Jack S.
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I've ordered about twenty items on wish, and was aware they would take along time to arrive in exchange for the low prices.

Only about 6 of the items ever showed up. Of those two were not the items I ordered, and one was not anywhere *close* to this size I ordered (Medium rather than 2XL). The company s good about processing refunds, but man; their ability to actually get the products you order into your hands is insanely bad.

Like bad enough that I literally have no idea how this functions as a business model unless they are counting on people to just not bother getting a refund on 6 bucks (or whatever)

Date of experience: February 11, 2017
Canada
1 review
0 helpful votes
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Nice
June 13, 2018

They always make mistakes with my adress so it comes 1 months later. But when you have your stuff its cool the size you want well describe but I really need to get it between those day they put cause I'm not a girl who likes waiting a lot

Date of experience: June 11, 2018

Overview

Wish has a rating of 1.9 stars from 8,288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 589th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778