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How would you rate Wish?
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Ohio
1 review
2 helpful votes
Follow MICHAEL S.
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The deals are occassionally good, but I have bought more defective products from them than anyone else, though the return/refund process is somewhat easy. Even with express shipping, orders are late; regular orders take weeks. Often deals can be found for less on other sites. Not a go to.

Date of experience: April 14, 2020
Wish C. Wish Rep
over a year old

Hi Michael. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
2 reviews
7 helpful votes
Follow Nicole F.
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A relative of mine got me acquainted with wish dot com. She had a few outfits that were really nice. Not to mention she's a little larger than average. Anyhow I decided to download the app. That was 3 years ago.
I've ordered from them repeatedly, and on the rare occasion that my order wasn't received by the date it's supposed to, I'm immediately and promptly FULLY REFUNDED. I usually receive my orders in a week or 2. I highly recommend this site. For clothing and accessories you can't get a better deal!

Date of experience: July 2, 2016
Canada
1 review
0 helpful votes
Follow Jim W.
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Your commercial on tubi in Canada depicting a young black trans man with braces spinning his bottom jaw around is the work of a sick person. I will never buy anything from wish again after seeing this deeply disturbing commercial. Get help.

Date of experience: November 27, 2022
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
Follow David J.
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Never in all the websites I have used over many years have I come across one has bad as this, it is a complete joke how thay are still trading I've no idea. Waited over 3 months for orders was given £1 compensation do yourself a favour, get on a plane to China buy what you want. It be better

Date of experience: July 2, 2020
Wish C. Wish Rep
over a year old

We're here to help, David! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Australia
1 review
0 helpful votes
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Scammers
November 14, 2020

I bought a Note 10 Pro that doesn't read my sim card. The only thing this phone does is poer on.
Wish haven't provided me with any, technical support, offer to exchange or refund. They keep sending me automated messages.

Date of experience: November 14, 2020
Wish C. Wish Rep
over a year old

Hi Albert. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
2 reviews
0 helpful votes
Follow frep y.
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Ordered 2 times
A 3x shirt that should of been way larger than it needed to be but was a large labeled as a 3xl
Tried to explain this to customer service and well that was helpful like trying to run head first in to a brick wall
The other item was fine a cell phone holder
Still not worth it

Date of experience: November 8, 2023
Wish C. Wish Rep
over a year old

Hi Frep. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
0 helpful votes
Follow Bob C.
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Don't order anything from this reprehensible company. They sell cheap crap to begin with and take a long time getting it to you, if your order arrives at all. I ordered June 8. Ever since they've been shoving back the expected arrival date, which is now the end of September. My item may or may not exist. Who knows? You cannot contact Wish. (Algorithms do not constitute contact.) Wish is, however, great at flooding you with email. This is just another case of greedy overpaid Silicon Valley entrepreneurs deceiving customers. Hopefully, when e-commerce shakes out after covid, Wish will be shook out.

Date of experience: July 14, 2020
Wish C. Wish Rep
over a year old

Hi Bob, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
1 review
1 helpful vote
Follow john s.
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SCAMMERS
May 15, 2020

Multiple thefts from my credit card using my Wish account. Wish "customer service" just gives me the run around and pretends not to understand what I am complaining about even after I have listed all the fraudulent transactions.
They are a bunch of scamming thieves.

Date of experience: May 15, 2020
Wish C. Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

South Carolina
4 reviews
0 helpful votes
Follow Virginia A.
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Hmm
July 17, 2017

Well I don't like wish because they will send you used clothes. I don't mean like the ones you can get at tj max but these look like some one wore them until they faded out or bleached them. I have had things come to my house broken and they do not want to return them.

Date of experience: July 17, 2017
Canada
1 review
0 helpful votes
Follow Shane D.
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I ordered a few products back in early June. It was supposed to have arrived towards the end of the month. Just a day before it was to arrive, the date moved further by a couple of weeks... the same thing kept happening... and has continued till date. No one on customer care ever responds... i just want my money back and be done with this shady platform. By my experience with Wish, I can state with certainty that they aren't managed professionally or ethically. Their actions are barely legal and can take your money and not deliver a product, blaming covid19 for every delay. I think they try to just drag it out indefinitely till you lose patience and give up on them. Im never going to use this sketchy company again and am actively informing everyone in my circle against them.

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Shane. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
1 helpful vote
Follow Emir D.
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SCAM
August 23, 2020

I ordered some shirts for my daughter in beginning of July. Now is end of August and I don't have any info on tracking. No possiblity to claim. When I click track a package it is showing Error msg. Worst online ordering page. Nothing similar to ebay where you have buying protection. DO Not buy from wish since is clear scam.

Date of experience: August 23, 2020
Wish C. Wish Rep
over a year old

Hi Emir. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
2 helpful votes
Follow Toshiba B.
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I think my title says it all. I ordered products on June 22,2020. My original delivery date was first scheduled for July 2020 and since then it's been pushed back three times with the new delivery date schedule for October 20,2020. How in the hell is this possible? I've ordered multiple product from Amazon since then I have arrived. They claim the delay is because of covid-19 that's bull$#*!. There are many companies who have managed to figure out a way to provide reasonable delivery during Covid. Do not waste your money ordering from this company. How they are still in business is beyond me.

Date of experience: August 22, 2020
Wish C. Wish Rep
over a year old

Hi Toshiba. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
3 helpful votes
Follow Lulu L.
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Worst ever
March 21, 2017

I am completely appalled. I have ordered 6 things from wish all in the middle January. NONE of them arrived. Only thing I received was their gift for ordering. One thing I will say they are very quick to refund so clearly they do it alot but that still doesn't give me the items I was excited about. I'll never use this crap company again

Date of experience: March 21, 2017
Oregon
1 review
3 helpful votes
Follow Abdur R.
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Deception
January 19, 2019

Extremely poor quality product sold with trick. Irresponsible customer service. Still waiting for refund over 2 weeks though quick process. Probably need to take the complaint next level to BBB. Please advised to avoid business deal with this website.

Date of experience: January 19, 2019
Texas
1 review
4 helpful votes
Follow Sean A.
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Worst shopping experience in my life. All the positive reviews are fake. Zero costumer service and you can not get refunds from Items never delivered by these crooks simply "re-estimating" your date of delivery. Been 6 times for me and I ordered mid april and original date was may 3 latest. Today is 5/29. Amazon is cheaper on all legit items. This is illegal counterfeit goods and Wish has stolen money from millions of poor unsuspecting people. They profit from pain and suffering. If you use Wish you are a FOOL

Date of experience: May 29, 2020
Wish C. Wish Rep
over a year old

Hi Sean. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Never buy
September 8, 2021

In short. I ordered a Dyson Airwrap for £280. 00. 6 weeks later Wish sent me a £5.00 travel adapter. 30 days, pictures requested, and approximately 60 emails later to several Customer services representatives. This time wasting just happens to fit in with their 30 day no refund policy. I even quoted the customer act 2015 that the merchant ( Wish) must replace item or a full refund.
I have now started a case against them through Pay Pal whom I paid with.
Most stressful.
It is now my duty to stop anyone else going through the same experience! As I promised Wish I would do.
Steve Berry

Date of experience: September 8, 2021
Wish C. Wish Rep
over a year old

Hi Steven. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Oklahoma
1 review
2 helpful votes
Follow E S.
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Absolute mistake to order from this company.
Purchased several things in November for stocking stuffers. Of the 20 items ordered, one showed up before the holiday. It was in a badly torn plastic envelope that had been rubber banded together by the post office.
After the holiday, 12 more items trickled in. Where the last items are is anyone's guess, as there is no tracking information for any of them beyond, "item has been sent."
Most of the items were absolute crap. Two items were nice.
They did refund quickly upon complaint but the communication was bizarre. There were no direct answers to my questions but later, an email would come through saying the item was lost in the mail and a refund would be sent. The refunds seem to all be 10% short.
Using this web site is just an exercise in frustration. Avoid it.

Date of experience: January 17, 2016
GB
1 review
8 helpful votes
Follow Marco-Carlo T.
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Bad experience
June 4, 2020

I've had similar incidents of not receiving an order I placed 26/03/2020 it's now June 5th and still no delivery. I contacted them via twitter. First tweet them *******@wishsupport and hopefully they with contact you via DM. My order was refunded. They say "logistics is out of our control" then they better sort themselves out because if you are a paying customer, they should have more control on their shipping methods and yes, the date keeps changing

Date of experience: June 4, 2020
Wish C. Wish Rep
over a year old

Hi Marco. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
3 helpful votes
Follow Samantha J.
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To the reviewer who said her son excitedly checks the mail every day for his items, I feel your pain! My son has been doing the same thing for almost 3 months now... first looking for the fidget cubes that never showed up and I finally got refunded, and now his fidget spinner! It's terrible seeing him walk back from the mailbox every day looking so disappointed. I wish I had never decided to give this company a second chance, but they handled my refund so quickly and assured me it was an isolated incident so I figured I wouldn't hold it against them. In total I have ordered over 30 items from this app and received only one. 14 items have been refunded and the other 15 or so are ALL late and asking for another five business days to arrive. I'm giving them 2 stars only because so far there haven't been any issues with getting refunds.

Date of experience: May 4, 2017
Canada
1 review
2 helpful votes
Follow Dee H.
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This is the worst online shopping site I have ever used. On the BBB there are dozens of people like me who never receive their orders. I made an order (and paid for it) on May 28,2020, that was supposed to be here mid-June, and it is now mid-August. They keep pushing their delivery date forward and there is no way of contacting a person that works at wish.com, not by phone, email or chat line. Their chat line is automated by a computer system with auto responses. Amazon doesn't process your money until they ship the item, this company has had my for 2.5 months and counting. Dee

Date of experience: August 13, 2020
Wish C. Wish Rep
over a year old

Hi Dee. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Overview

Wish has a rating of 1.9 stars from 8,288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 589th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778