Yodel UK

Five failed attempts to deliver over five days and still not received - appalling service. They dont derve any star rating or rating should be minus stars but not permissable. About time the Company was investigated for its incredibly poor trading standards.
Order valued £350 was out for delivery on 2nd January but still not received on 7th January. Similar packages received next day with no problem. Address is correct as per Royal Mail and located easily by every other courier used. Attempts to deliver have now been made on 4 days in a row. Eight attempts via Yodel Chatline to expedite the package have all proved useless and not helpful at all. No direct contact possible with Yodel but it appears that the chatline is very remote in S. Asia by the names given. Not the first time I have had problems with Yodel Norwich Depot. My advice - AVOID YODEL like the plague.

I wrote all most 30++ emails to ceo helpdesk including all the top notch management team like Mr.Mike Hancox, Ms Samantha Holden and Mr.Andrew Peeler. However no one is of any help at all. They literally misplaced my Mango Parcel and have no clue where it is gone. My hard earned money is involved as those stuffs were purchased from Mango and also charged delivery fee. However it is about to be a month now incompetent thug YODEL never contacted me and after my reoetead chase of 30++ emails it is still without a resolution.
Mr.Mike or his team is least interested to resolve the same. Never trust YODEL as you will be in big trouble.
Regards
Hirok

My parcel was supposed to be delivered on Wednesday the 14th this month. It arrived on Tuesday at the depot and after three days is still there. I have chat with them four times and the answer is the same: there is a delay. Since my parcel arrived to the depot the tracking page shows the following: The delivery date is unavailable at this time.
This is a very bad service.
Lush is the sender but they don't care about the purchases after you pay.

Absolutely Useless service. I bought an item from an online shop, and was emailed to say Yodel will deliver. I logged into their app to register and divert the parcel as I won't be home...I diverted it to THEIR OWN local pickup/drop off point. 3 days later still nothing there. When I phone you just chat to a robot and no help at all. And live Chat just told me the driver tried to deliver but cannot gain access to their own local pickup/drop off point that is on Yodels website. They don't phone you or update you to let you know, they not giving me the option to change address either even thought they at fault...its their own drop off point that is not working or the driver simply cannot find it. Blady useless! Now I've paid for an expensive parcel that I havnt received. Don't trust them!

Worst delivery service ever: LIES, LIES, LIES, all the way through.
First message out for delivery today. No delivery.

Second message, (following day at 6am) you order was delivered and signed for by yourself at 23.03. Seriously who delivers parcels at that time of night. Had to check my cameras to make sure I wasn't sleepwalking and had received it after all.

Contacted customer service following day was told it was out with delivery for that day. Never arrived.

Contacted customer services the following day, told it was being raised with Alfreton depot as a priority and it was with driver and would be delivered that day, no delivery.

A week later same message every day, raised as a priority blah blah blah. 7 days later still no parcel. LIES, LIES, AND MORE LIES. Also, don't bother ringing driver as they never answer and never reply. I suspect they may be unicorns.

Why is this company still operating?

UNBELIEVABLY AWFUL SERVICE!
My parcel was not delivered on Saturday 17th April 2021 as the driver came to my address but never attempted the delivery. Myself and my neighbours were home all day and no such attempt were made. After contacting Yodel via webchat they did nothing to rectify the issue, only offering delivery from Monday onwards. I paid a premium for faster delivery and have certainly wasted my money. Whilst on the webchat, I was told "I wish you could understand our limitations with this matter too" as far as I am concerned there are no limitations on their end... tell the driver to come back to my address and actually do their job. Before I got the chance to finish my webchat conversation, there were connection issues... my WIFI was fine. I have never received such awful service.

They say they have attempted to deliver my parcel on three days in a row, saying that no one was in and a note was left, this is total crap, someone was in and no notes left. They said they tried to deliver at 12.04 today no one in note left, i was stood looking out onto my street at this time no one has been and again no note. The are the worst, laziest and most untruthful delivery company ever. My advice STAY CLEAR and NEVER use them.

They are thieves! Every single one of them are conspired to steal your parcel! The driver didnt even ring my doorbell and said he "delivered" the parcel, when i asked them to produced proof they couldnt, only citing gps location as proof? Wtf? Getting in touch with them is uselessly as they are all scammers in cohorts! Getting in touch with uniqlo is also useless as they are all together in this cesspool! They are all thieves and will continue to steal from u!

Booked delivery with yodel through Parcel2go (also terrible). They picked up my parcel and then issued an e-mail saying it hadn't been picked up, as i hadn't been there at the pick up i immediately re-booked another as directed. Found out that it had been taken and contacted them to see where it was as it hadn't been delivered. They wouldn't talk to me as they said it was booked through another company, even though they now had my parcel. When parcel2go spoke to them they said they had to re-book a pick-up, already picked up! Nice little scam they've got going, my parcel has been stolen and i'll be reporting a theft with cctv footage of the pick-up. Dishonest cowboys!