AliExpress

I ordered some oscillating tool blades, but received 2 tiny useless pins in the order. The seller showed pictures of the package sent out, which was completely different from what I received. AliExpress refused to refund me. I suspect someone at AliExpress warehouse must have stolen the item and sent rubbish to me. This site cannot be trusted. Just don't buy from them. They are dishonest.

Such a scam, you place an order, never hear when it is ready to be shipped, only receiving daily spam emails on "New Deals". Horrible customer service, they set my order to do a refund with no notification and the refund never arrived, now 60 days later their horrible customer service says contact your bank... WOW!

1) Received an incorrect product that did not work as advertised. Ali Express then gave me a run-around when I asked to return the product for a refund. Then refused my request.
2) Three other products I purchased were not delivered.
A refund request was accepted in writing for one of the undelivered products, but not actually given.
I will never buy from Ali Express again and warn others to avoid doing business with them. The chances are good that you're going to get ripped off.

Package shows delivered but was not. To get a refund, you need to prove you did not get it. There is no protection for the buyer. I learned my lesson with an $18 loss; guess I got off cheap. Stay clear of this site.

Awful attitude and not responsive aliexpress store. Did not follow your instruction to ship. When letting them the problem they will debate with non sense. It was long awful english paragraph however it does not make one sense at all. So im not blaming they made a mistake but don't blame the customer cause you made your own mistake, own up to it. Aliexpress should take down this store. Oh yea the reason they told me they can't ship to my hong kong company cause they cannot write chinese but apparently their shipment label does has FULL CHINESE on them so that a lie and it sounds stupid ignorant.

5 orders 3 disputes, 2 orders are electronics (doorbell and endoscope cameras) beside smartphone apps not working (see user reviews on app stores), wifi network are open to anyone! And seller will tell you that you are not configuring the app correctly! One order was boot which had 20-35 days delivery and after payment seller asked for 30-60 days! As I refused and disputed the seller my order was delivered in other state, hundred miles away!

The positive: Great prices.

The negative: In the home page (when it's not totally bombarded with promotions) it boasts that payment will only be charged when item is received by buyer. However, my credit card was charged immediately upon placing an order. When I inquired, I was told that the policy doesn't apply to international orders. Isn't that most of their orders?

Screening of sellers appear to be light or nonexistent; you're at sellers' mercy when disputes arise. You've got to stick with sellers with "Top Brand" classification and tons of reviews and sales on an item.

It's extremely cumbersome to get on a live chat with an agent. And in my experience, all of the commitments made by agents to correct errors went nowhere.

Check out this funny ad on their site.

This company claims my items were delivered. They were not. When I opened a dispute they immediately shut it down claiming it was a "The local delivery center". My items are nowhere to be found and their "help team" is strictly bots and not human. Im so disappointed in myself for ordering from these scammers.

I bought 2 hello watches Black Friday they both took a long time to come. They were Christmas gifts they both went out in January just stopped coming on. I contacted Ali who stated I have to contact the seller directly which I didn't understand why was that my problem. I asked who to contact for the sellers and got nowhere. Needless to say I'm stuck with 2 broken watches worth nothing.

I am pleased when I find a good reliable seller on AliExpress. There are the odd times we come across really bad sellers who get away with cheating us and all the punishment they get is a warning for cheating us. It is rare but it does happen. But luckily my latest orders arrived quickly and as described. There is the few bad sellers who extend the truth and even use misleading ads and pictures but end up sending you the wrong or cheaper item. I take screenshots, photos and videos and send them as proof the item they send is false and always get a full refund.

But know what you're buying and even if you know it's a knock-off, judge it by function and durability. No point in buying something that will fall apart on first use.