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AliExpress

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Sweden
1 review
1 helpful vote
Follow Victor L.
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Only positive emotions!
March 11, 2019

Shopping on Aliexpress is an interesting adventure. In any adventure there are always UPS and downs, joys and failures. But you should never be afraid of failure. After all, without failures there are no joys and in any unclear situation Aliexpress will always come to the rescue. I Love Aliexpress!

Date of experience: March 1, 2019
California
1 review
0 helpful votes
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Really loved this necklace. It was high quality and just like the picture. The pink stones on the drop are REALLY pink and the chain is not gold, but has a pink gold hue. It's really well done. My only issue is the clasp: it's kind of weird and may eventually break.

Date of experience: February 20, 2014
Georgia
1 review
4 helpful votes
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My order never came. But the tracking number showed delivery. I have to show them a form (the name of the form was never given) from the local post office, I won't be getting a refund. I guess the seller knows the aliexpress policy well. I won't be shopping here any more.

Date of experience: April 27, 2018
California
2 reviews
0 helpful votes
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This outdoor camera is perfect! It is true quality color HD 1080P not like some cameras. The night vision is very well lit and the field of vision reaches very far. I added a 64gb memory card so it can store enough video footage for quite some time. It has motion detection to record when it sees movement in the camera. They have the option to get the cloud storage for weeks to a month. Depending on your situation and the price is very cheap. You can view the camera from anywhere through your phone with their App. I have no complaints about this waterproof camera and you won't either. Buy this item and you will be 100% satisfied just like me! Thank you for having this product at such a cheap price!

Date of experience: July 30, 2019
Georgia
1 review
0 helpful votes
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Order
July 7, 2020

I ordered from Aliexpress and the delivery date changes all the time. I ordered a couple months ago and when I ordered it showed that my order is coming soon when it still hasn't come yet and it now shows to wait another month. I don't recommend ordering from here. Although it is cheap.

Date of experience: June 7, 2020
Florida
1 review
15 helpful votes
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I am absolutely livid with this website I ordered my wedding bands from this site after processing my payment I got an email stating the order would ship after payment was verified then not 20 min later i get another stating my whole order 2 was canceled because payment could not be verified. What! Furthermore they asked for a scanned copy of my drivers license and bank statement showing the charges as well as an image of the card! Do you think I was born yesterday!#&@ no. To make matters worse they did process the charge to my bank which put a hold on the funds so I couldn't even use the money to buy the rings someplace else! I tried customer service and they are non existent and the chat is worthless every thing has to be on china's time 7-30 days to release the funds STAY AWAY from this site!

Date of experience: September 19, 2014
California
1 review
1 helpful vote
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I ordered a dash cam from AliExpress. It was supposed to come with a real camera in addition to the dash cam, and the connecting cable I got only the dash cam went on the website and app. There is no place to request missing parts. Keeps going round and round showing more products to buy. Don't waste your money with this service.

Date of experience: April 4, 2023
Canada
1 review
6 helpful votes
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As the items are not as description or lost, then you complain to Aliexpress, they will block your account. You will be unable to open a claim. And those items are never arrived, they will blame the buyer not the seller. Waiting for over 60 days, all the items are likely will not be arrived. The 100% refund policy and buyer protection is a fake. They spoiled those replica sellers and inferior/defect items sold on their website.

Date of experience: May 23, 2017
Arizona
1 review
8 helpful votes
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Beware! Do not buy from Aliexpress hair stores. Dream Beauty store will send damaged wigs to you and will not refund your money back. This store has poked holes in their own products and will sabotage products just to prevent refunds. Please do not spend your money because you will be disappointed.

Date of experience: April 25, 2019
Ohio
1 review
6 helpful votes
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I ordered a product that was not at all as advertised and did not work. I was offered $49.00 back of the $52.00 the item cost only to be told I would have to send back the defective product at my cost prior to getting back my money. The cost to ship back was $35.00. It doesn't matter that it did not work or that is is not what they have advertised. I will never buy from this again. They are thieves and their products are junk.
Tammy

Date of experience: April 5, 2018
Israel
1 review
0 helpful votes
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Over the year I bought many things at Ali. All the screw drivers, nuts and bolts were good and did the job, but when it came to the 20 USD and up it was just a disaster. Problem is that Ali doesn't really protect you: Either get only half of the money back or ship the product back to the seller which often cost more than 15 dollars.
Here are some examples:
Sous vide system for 50 dollars stopped working after the first time.
Vacuum sealer for sous vide stopped working after the third time
Another sous vide never arrived. The seller sent me the money back. Nice guy.
Dacom Earphones disintegrate after about a year of use.
Other earphones for phones turned out to be with a non working mic. Did not get a dime. Money to the garbage bin.
There are many more, but I have other things to do. Eventually I decided to limit my shopping with Ali to 10 USD.

Date of experience: June 10, 2019
Canada
1 review
1 helpful vote
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I ordered 2 balls of glow-in-the-dark yarn. I received 36 2.0mm knitting needles. Despite their own delivery invoice showing a picture of the knitting needles with a description of the yarn, they insisted that since a package was delivered (although the item sent was not correct), their obligation was complete. Be careful!

Date of experience: June 15, 2023
Michigan
1 review
2 helpful votes
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Aweful
August 24, 2019

After waiting three months to receive some of my items I've order I've only gotten one. When I asked for a refund for the items I never received they sent me mean and nasty messages harassing me about how I am a liar and how I should be "jailed" because I wanted a refund for the items I didn't receive. I honestly wouldn't waste your money. They also don't keep your payments safe either though their site and don't protect the privacy of their customers. Its been about 6 months and I still haven't received those package and yet they still accuse me of being a liar when the shipping says it hasn't even left their warehouse.

Date of experience: August 24, 2019
GB
1 review
13 helpful votes
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My design
September 10, 2015

AliExpress are using My London Tour design on a range of Tote bags, clutch bags and purses.
They did not get my permission, they did not buy my design and they do not pay royalties.
I am very disappointed that work has been stolen in this way.
Diane Elson

Date of experience: September 10, 2015
Illinois
1 review
3 helpful votes
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I got fraud Micro SD card. Instead of 128 GB I got defective 8 GB. Aliexpress wanted me to record video that shows capacity of card test. Test takes around 4-5 hours. This is ridiculous. How can I do 5 hours video to prove that card is fake. They release my money to fraud seller. Do not buy any memory card, flash drives, hard drives on Aliexpres. You will get fake items and cannot prove it to be refunded.

Date of experience: August 22, 2017
Australia
1 review
3 helpful votes
Follow dere k.
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Bought a shirt from Aliexpress, they took my money and i waited for it to be shipped, but unfortunately nothing was shipped and fake tracking number supplied. To my greatest surprise, aliexpress automatically confirmed the good to be received and closed it. I requested for a refund of my money, i was told that they cannot refund it as they have already released the money to the seller.

Date of experience: September 12, 2014
Canada
2 reviews
3 helpful votes
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Aliexpress is a Fraud!
January 2, 2023

Aliexpress is a Fraud! No protection for the garbage it sells and no customer service quality. Do not waste your money on its garbage. Recently I purchase a 4TB USB storage and after I transferred my data, within a few days all of my data disappeared after spending a couple of hundred dollars none of that recovered.

Date of experience: January 2, 2023
KR
2 reviews
7 helpful votes
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You get what you pay for
September 21, 2015

I have been using websites like dealextreme.com for a while. Since aliexpress came along, it is just so much easier to purchase products. The website infrastruceture is better (similar to ebay), and communication is easier. However, dont expect to get the finest quality for 5 dollars. You get what you pay for!

Date of experience: September 20, 2015
Tennessee
1 review
0 helpful votes
Follow Alexander O.
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Look at the reviews on their websites. They write their own stupid reviews that don't make any sense. They charge shipping or taxes because they want to make more money. They don't even deserve a half of star!

Date of experience: May 16, 2021
GB
1 review
6 helpful votes
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Buyers are not protected
February 26, 2018

Ordered a Bluetooth speaker from ALiExpress. The item was used with marks, cracks and scuffs. The USB cable came cut (someone used a cutter) and with damaged USB head.
After I complained and sent photos as evidence, AliExpress didn't do anything and sided with the seller. AliExpress people have been as dishonest as the seller. The item was not too expensive so I had a limited lose but still, this is totally unacceptable.
I don't think it is worth buying from them. Very sad.

Date of experience: February 26, 2018

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730